Southwest Airlines Community

I guess we will see. SWA has diluted and watered down A-list threshold requirements to the point that most any casual infrequent flyer can achieve A-list, so there are a lot of A-list flyers these days.  ... View more

@seeking wrote:       "The legacy carriers still have pre-boarding, but it is significantly less than WN. I've been on flights with ZERO pre-boarding on the legacy carriers"   My alternate carrer is United and my experience is 180 degrees different than yours.  Here's who United lets prebowrd   1) Regular pre-boarders 2) Military 3) Families with kids   Lots more pre boartders than SW and a much more chaotic pre boarding process. ... View more

It’s taken a couple of hours for my points total to update sometimes, and sometimes it is immediate. Not really sure what causes one or the other ... View more

Yes. You can book your flights now and then once the pass becomes active, add your friend as a companion. You'll have to add him using your Southwest account. He can't do it ... View more

Did you notice that it originally showed up as lasting until 2025? Glad they caught that but oof that would have been a long promotional pass! 😂 ... View more

You usually only get the 10K companion boost once per calendar year even with multiple cards (this is different from the card renewal bonus which can be received across multiple cards)   To my knowledge they would not issue the 10K head start a second time... but anything is possible! ... View more

Hello, I have both personal and business Southwest Chase cards.  When I filter I can match up all my credit card charges to the points listed on Southwest's site.  It seems I got all the credit for Companion Pass, but zero credit (the entire year) for TQP.  Does Chase has to instruct SWA to give me the TQP?  Shouldn't the points earned (which was reported to Southwest) let Southwest know how much to credit in regards to TQP?  I've called both Southwest and Chase and, of course, each claims it's the other's responsibility. Thanks for your comments. ... View more

Even though you didn't qualify for A-List Preferred this year based on points, Southwest Credit Cards offer other benefits that might be valuable to you. For example, you can earn points towards A-List status faster with Tier Qualifying Points (TQPs).  Southwest Credit Cards also offer benefits like personalized alerts, authorized users, paperless statements, and exclusive access events.   ... View more

So is there no reason to get in standby line early?  It prevents an easy same day change, which is obviously preferred. ... View more

Reach out to Southwest and they will combine the accounts for you! ... View more

Thank you for your reply - so this means on August 5th it will appear in my account to book a flight?   ... View more

It's understandable to be concerned about your booking, especially when you've encountered an unusual delay in receiving the confirmation email. Since you've used a gift card and Apple Pay for your purchase, there are a few things to consider: 1. **Pending Charges**: The fact that you see pending charges indicates that the transaction is in progress. Sometimes, confirmation emails can be delayed due to various reasons such as server issues or email delivery delays. 2. **Rebooking and Gift Card**: If for any reason your reservation doesn't go through and you need to rebook, you should be able to use the gift card again. Gift cards typically retain their balance until fully utilized or expired, so you shouldn't encounter any issues using it for a subsequent booking. 3. **Refunds and Reversals**: In case the pending charges do not result in a completed reservation, the pending charges should be automatically reversed by your bank or financial institution. This process might take a few days depending on their policies. 4. **Contact Customer Support**: If you're still concerned about your booking or if you don't receive the confirmation email within a reasonable time frame, it's advisable to contact the customer support of the airline. They can provide you with specific details about your transaction and assist you further. 5. **Document Transaction Details**: Make sure to document all transaction details, including any pending charges, confirmation numbers (if available), and communication with customer support. This will help you in case you need to follow up or dispute any charges with your bank. In summary, while it's understandable to be concerned about the delay in receiving the confirmation email, there shouldn't be any issues using the gift card again if needed for a rebooking. Keep an eye on your bank statement for any updates on the pending charges, and don't hesitate to reach out to customer support for assistance if necessary. ... View more

They should be able to grant you an exception to the no-refund policy and issue a refund for both; however the refund would need to be requested.  Refunds for EBCI are now within policy for situations that are not within the customer's control. It should auto-refund within 7 days, but if not the updated policy is here and one can reach out for a refund https://support.southwest.com/helpcenter/s/article/If-Southwest-Airlines-cancels-my-flight-will-I-get-a-refund-for-my-EarlyBird-Check-In-purchase   For A1-A15 Upgraded Boarding, a refund must be proactively requested https://support.southwest.com/helpcenter/s/article/Upgraded-Boarding  ... View more

Isn't this EBCI, in a sense? That was so problematic that they eventually stopped selling it on most flights. My concern here is that this also further incentivizes preboarding abuse, and not 100% sure how family boarding would be accounted for if a group decides not to purchase connected positions (WN does not need bad press about families not sitting together like on F9 or NK) ... View more

Are you sure the reservation fully ticketed? If Southwest was unable to complete the authorization for whatever reason (in this case, maybe an Apple Pay bug?) then no funds will be taken from your card though there might be a pending authorization on it for a couple of days. ... View more

I would actually having one individual refer the other, bonus points are usually involved for this (currently 20,000 on top of the normal spend $X get X points bonus) ... View more

As this is a customer forum, you'd need to reach out directly to Southwest which you can do https://www.southwest.com/contact-us/contact-us ... View more

Sorry, I don't agree with your statement.   I love the "open seating" policy at Southwest Airlines. It is the only airlines that I have used exclusively since 2017. I feel that the boarding process is smoother than on other airlines. I also have several family members who love this policy.   I certainly hope this never changes... if it does, it makes Southwest no better than the other airlines. ... View more

Your friend would have received an email once the application is approved. However only they get the extra 20,000 miles, you receive the standard welcome bonus ... View more

if it's https://southwestcardanniversary.com/ then it is a legitimate site. the original poster may need to call Chase to resolve the issue ... View more

In my past experience with this type of promo over the last couple of years I did same day changes and still qualified. I think the change may eliminate qualification would be for moving a flight past the promotion fly by date as mentioned by @epcot. one time SW did a schedule change I changed my date still within the promotion travel by date and qualified so you should be good for same day changes    Personally it would be a headache for the airline if they eliminated qualification for same-day changes because some have to be changed due to IROPS and it wouldn’t be fair to those customers to say you no longer qualify because we had to rebook you due to a flight delay  ... View more

Just received my additional ~1,000 RR points today, you might want to check your account! ... View more

@epcot wrote: I don’t think they’ve ever officially revealed, but the easiest for WN to calculate is likely status tier, then fare group (possibly using the underlying fare classes), then time of ticketing. This prevents having to make any external calls to a CRM or such Maybe they could do a quarterly update to everyone's "ranking" I agree it would be an effort to poll the system every day for those positions.     ... View more

Anniversary points are actual RR points (that also qualify for Companion Pass) and are issued separately from the 10K Companion Pass boost which are not really RR points ... View more

I'll fly my qualifying flights in May. I have flights booked in August. I'll be able to add my companion on August 5th? One of the segments was booked with rapid rewards points. I can still use the companion pass correct?   Ajay ... View more

just for reference I recently booked with a coworker on LAX LAS. I got A-28 as A List WGA+, he got A-31 as Anytime. So it does come right after A-List ... View more

@epcot wrote: There is a cargo interline with Westjet https://www.swacargo.com/swacargo_com_ui/ship/facilities/interline-destinations/ Interesting to know.    I guess the statement "Southwest has interline agreement with Westjet" may be true but it would be for cargo. However, the discussion context on this thread appeared to focus on making name changes to reservations and booking non-SW flights with points. No mentioning of cargo. Thus, it would be way too easy to misinterpret this statement. ... View more

If you have not received it yet, I would recommend calling Southwest HR. If that is not feasible the IRS provides directions for alternative options here ... View more