I'm so frustrated. I booked a hotel using Southwest Hotels, which apparently goes to Booking.com. I never received a confirmation email and now because I don't have a confirmation and PIN I cannot get any information from anyone. My credit card was charged, the hotel says they have a reservation but can't tell me anything or give me any confirmation because it was booked by a third party. I tried calling the 888 number for booking.com but they want the confirmation and PIN which they never sent me. I did the resend email multiple times and still nothing. I emailed them, but their replies keep asking for the confirmation number. I finally called the international phone number thinking talking to someone might help. But, after 20 minutes I was told they can't do anything, send an email. Today I was notified now I have a $50 charge for the international call and I am no closer to getting this resolved. The last email I got said probably the reservation didn't complete so my card should be refunded in 7-10 days and the reservation canceled. So, now what? I wait to rebook until I get my money back? What if a room is no longer available? This is totally ridiculous! Is there not someone at Southwest that can help with this stuff???? ~ extremely disappointed and frustrated. This is my first bad experience doing something through Southwest.
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