I had the worst experience on Southwest Aitlines on a flight from Orange County/Santa Ana to PHX. Extremely poor customer service. Here is how is went...
Get to gate, and by the time I board mid Bs I am told roller bag must be gate checked. Not happy but oblige, no choice. Board plane, sitting and waiting for boarding to end and hear passengers all talking about a bag that they witness had fallen off conveyor. They alert flight attendants. Then 15 mins later door closes and all same passengers are very concerned as nobody gets the bag! They alert flight attendant again who claims they notified gate agent. Everyone is like thr plane is leaving without anyone even getting the bag. Pictures are taken and we are all aghast.
Well fast forward 60 mins flight time and guess what it was MY bag that was left there. On ground. Never made flight. Was made to check bag I didn't want to and carelessness and lack of customer service was simply unacceptable.
Thank you Southwest for making my evening. WOW is all I can say. Who knows when my bag will be returned or what condition it will be in.
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