05-22-2024
09:02 AM
2 Loves
A quick follow up to this - corporate followed up with me and took care of the original problem, which I expected would happen. They were very friendly and helpful.
There really isn't a solution that can be applied to the main complaint because they can't undo my wasted time and frustration. I hope Southwest starts to realize that when customers complain it is typically when they feel they aren't being heard or helped. This area needs great improvement.
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