All of this would have been avoided if Southwest would have tossed people off the plane who tried to save seats. No one would save a seat again. Instead, they allow people to abuse the open seating and tell one customer that there is no policy yet tell another that saving seats is forbidden.
Southwest brought this on themselves. Herb would have tossed them off the plane and tossed a refund check in their wake. Who needs customers who are nothing but trouble?
Ye reap what ye sew....
... View more
