My daughter's (all teen) flew out of BWI just now. My one daughter broke her ankle and has a mobility scooter so she has an obvious impediment, and this was my first time experiencing standing IN a preboarding line (with her).
I know I've heard and seen (at times) the preboarding behavior. But it was something else to experience it. I had three seniors literally shove my daughter (standing with her cast resting on a scooter) to get ahead of her. No Jetway Jesusi, just entitled folks. I told one guy that we were also preboarding and he looked put upon and said "Well how do I know?" I looked at my daughter with her cast and looked at him and then looked at the kid with the service dog in the same line and just looked at him incredously.
The gate folks at swa don't get paid enough.
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