Last night at 8pm my sister noticed I had used her maiden name when booking her flight (she’s been married 51 years🤪). Her flight was the next morning at 8am so, to say the least, we were panicking! I found the customer service phone number pretty quick and “Francisco” took my call. He was kind and most helpful. He even checked with another colleague to ensure he was giving me the most accurate resolution. When we arrived at the airport this morning “Liz” was at the counter and quickly changed her name (after we supplied the documentation Francisco told us we’d need). The entire experience could have gone so much worse, Southwest Airlines staff made it seem like it was nothing. Thank you so much for your help Francisco & Liz!!
PS I told them they deserved a bonus for this:)
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