07-02-2021
12:54 PM
Sorry to hear of your problem, but you are dealing with a federal regulation. Southwest has no control in the matter. If you want to complain, You should contact your elected federal reps
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@imyourmommynow wrote: Any suggestions on how you got your child to at least try it? My daughter won’t even let me get one ear strap on before ripping it off lol We definitely had one advantage, he was starting to have the mask when he was one and a half but only in short times and with supervision, so by the time he was two it was hanging on a hook by the door and he knows grabbing the mask means going outside so we can't keep him away from it. Consistency I think was key, he always had to wear it to leave our apartment, so he got used to it fairly quickly.
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@cmcarpen78 You'll want to direct your questions to Southwest Customer Relations. Contact Customer Relations --TheMiddleSeat
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