I suspect that Southwest has other more important imperatives than Canada at the moment -- Hawaii for example. You could send your request for Canada service directly to the airline. To do so click on "contact us" at the bottom of this page, and then pick your contact method from those listed on the top left of the ensuing page.
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09-24-2017
11:53 PM
I got a new premeir card in Oct 2016 with $2000 being spent in the first 3 months getting 50,000 bonus points. I had a disputed charge made to my account in October 2017 that put me over the $2000 mark in month 2 (November) that was credited back to my account in November however the points were still awarded in November after the November statement was paid. The net payment gave me a credit balance on the card of $269.99 which was the amount of the disputed charge that was refunded since I paid the balance on the card on the due date in early November. I was trying to qualify for the companion pass in 2017 but since the 50,000 hit my account in 2016 I don't see how I can make it. When I read the terms on qualifying it said that if I hit the $2000 point and had funds credited that would take me back below the $2000 that the rewards points would not be awarded until the balance of the next statement was paid that took me over the $2000 point range. I made the purchases that would take me over the mark in December of 2016 but the December statement did not process until late December so it did not hit the account until 2017. The way that I am reading the terms and conditoins, I think the rewards points should be awarded in Jan of 2017.
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Hi Just something to remember. When you cancel a companion reservation you have the choice of the $5.60 to be refunded back to your cerdit card of a credit for future use.
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