Southwest Airlines Community

@Gruene wrote: Why should it be so difficult to book a companion pass? The website doesn't help. I've been on here 30 minutes trying to figure this out. Frustrating and disappointing. Thumbs down to the website.   UGH>   So I have to book the flight first? Do I get a refund fo my companion? Doesn't make sense.    Sorry you're having difficulty -- the process is really quite easy.   Book the flight for the Companion Pass holder first, making sure they are either logged into their Rapid Rewards account or their Rapid Rewards number is correctly entered (if, for example, you're booking a flight for them using your points while logged into your account).   Then the Companion Pass holder can log into their Rapid Rewards account, find the upcoming flight under My Account > My Trips, and click on "Add Companion."   Note: -- You must designate a companion before doing so. -- You may sometimes need to wait briefly after booking for the Add Companion link to show up. (If necessary, log out and back in.)   Good luck! ... View more

@GDIBass Matt, Yes, if you book with points you can still add a companion to the flight as long as there's a seat available. You can't add a companion to a flight booked with an e-pass (free flight voucher), but that's not too common. I think that's about the only time you can't.   --TheMiddleSeat ... View more