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03-09-2017
01:39 PM
No. Once completed, points cannot be transferred back into Chase Ultimate Rewards.
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So glad to see the 2-hour limitation removed. This makes the perk actually valuable. Like most carriers, Southwest follows the unwritten "flat tire rule" in regards to standby after a missed flight. You have two hours after a missed flight in which to present yourself at the airport for reaccommodation on the next available one. This applies to all passengers, not just A-List. If that 2 hour window is missed, the No-Show policy takes effect.
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Vouchers are valid for the air travel porion only, not any taxes/fees. From the website: Southwest® LUV Vouchers: Southwest Airlines accepts Southwest LUV Vouchers for Passenger travel on Southwest Airlines purchased through Southwest Airlines, excluding the Southwest Airlines Group Desk and Southwest Airlines Vacations. Southwest LUV Vouchers may be redeemed at Southwest.com, through Southwest Airlines Reservations, and at Southwest Airlines Ticket Counter locations. To redeem a Southwest LUV Voucher, purchaser must have a Southwest LUV Voucher number and associated security code. Southwest LUV Vouchers Terms and Conditions: Southwest LUV Vouchers and air fare paid with Southwest LUV Vouchers are subject to the applicable incorporated terms, Contract of Carriage, and rules and regulations of Southwest Airlines. Southwest LUV Vouchers are valid as a form of payment toward future air fare only on Southwest Airlines through Southwest.com, toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket Counter. Southwest LUV Vouchers must be redeemed and all travel completed by the expiration date indicated. If applied in conjunction with any other accepted form(s) of payment, the earliest expiration date of all payments applies. Validity of Southwest LUV Vouchers will not be extended and any unused value will be forfeited upon expiration. Southwest LUV Vouchers are not redeemable as payment toward Government-imposed segment fees, Passenger Facility Charges, or September 11th Security Fees or as payment toward miscellaneous charges, Southwest Airlines Group tickets, Southwest Airlines Vacations packages, or travel either wholly or in part on other air carriers. Southwest LUV Vouchers and travel issued in exchange for Southwest LUV Vouchers have no cash value and cannot be exchanged for cash or other monetary consideration. Southwest LUV Vouchers will not be replaced if lost, stolen, or destroyed. To redeem a Southwest LUV Voucher, purchaser must have a Southwest LUV Voucher number and associated security code. If a balance remains after redemption, please retain this Southwest LUV Voucher number and security code for future use. Southwest LUV Vouchers are VOID if sold, altered, purchased, brokered, and/or bartered.
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The correct link is: https://www.southwest.com/flight/travel-funds-search.html
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03-08-2017
04:42 PM
Southwest does many things wrong, and, unfortunately, as they grow they move towards implementing more and more consumer un-friendly policies. But one thing they do not do wrong is their "no change fees" policy. Unlike other carriers, they don't charge a fee to reuse funds from changed or cancelled flights - -even on non-refundable tickets. They do however place significant limitations on those funds. They always have -- this is not new. It's easy to get tripped up when using them, and, sadly many phone reps just aren't great about communicating the details, which leads to confusion. (Especially concerning the initial expiration, which is one year from the date of purchase, not travel.) Now, more than ever, it's up to the responsible consumer to fully understand the terms and conditions of every financial agreement they enter into. Any class action regarding this is destined to fail. The tickets are non-refundable when purchased. This info, and the expiration date of the ticket/funds is communicated on every email confirmation when booking, changing or cancelling a ticket. Q: There is a way to possibly recover some funds once expired -- was that option not offered to you?
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03-07-2017
03:44 PM
Unfortunately, that's how the system works. Any funds applied to any itinerary cause that entire itnierary to take on the earliest expiration date. That expiration date is shown on the confirmation email you receive when booking, changing or cancelling an itinerary, along with the fare rules: Fare Rule(s): NONREF/NONTRANSFERABLE STANDBY REQ UPGRADE TO Y -BG WN Valid only on Southwest Airlines. All travel involving funds from this Confirmation Number must be completed by the expiration date. Unused travel funds may only be applied toward the purchase of future travel for the individual named on the ticket. Any changes to this itinerary may result in a fare increase. Failure to cancel reservations for a Wanna Get Away fare segment at least 10 minutes prior to travel will result in the forfeiture of all remaining unused funds. Southwest allows customers to resue funds without a fee (unlike most carriers), but they place limitations on them.
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No vacination paperwork is required for pets. Paperwork is required for travel with an Emotional Support Animal, which is from where I suspect the confusions stems.
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Unless you purchased a refundable fare (Anytime, Business Select, Senior, Child/Infant) you can't get a refund. But you do already have Travel Funds for the difference. They are held under the confirmation number for the flight you changed. There is a place for you to apply those funds when purchasing a new flight. Be aware that the funds are only valid for 1 year from the original date of purchase (not travel date), and that all travel using those funds must be completed by then (not just booked). Also -- very important -- any new travel using those funds will take on the earliest expiration date of any funds applied.
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Add a KTN to an existing flight: https://www.southwest.com/flight/addSecureInfoEntry.html
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Southwest is in the middle of a booking system changeover, and I suspect those challenges will require all their IT energy for the next few months. One hopes that once this is complete they can address long requested issues like mobile boarding passes for multi-passenger itineraries. In general, it's always a good idea to book individual one-way itineraries. There are many benefits related to lowest cost, flexibility and ease of itinerary changes. The only significant negative is the need for separate check-in.
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Unfortunately, there are known issues with Southwest's software populating a KTN from the profile to a reservation. Add your KTN manually using this link, then reprint your boarding pass and it should (hopefully) now have PreCheck: https://www.southwest.com/flight/addSecureInfoEntry.html
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03-06-2017
11:59 PM
Southwest has many fare "buckets," each contain several "seats" at a specific price. Once those are sold out, the system jumps up to offer the next higher fare. Unfortunately, when you enter more than one passenger, it prices everyone at the same fare. So if there are only 3 "seats" at a certain fare available, it will jump all 4 passengers up to the next highest one. (Yes, it's a bad and unfair system. Southwest isn't known for having the best technology.) To avoid this situation, your best bet is to book everyone individually. (Or, in your case, since you know there are 3 seats available at the lower price, book those three then the last seat separately.)
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03-06-2017
08:01 PM
03-06-2017
08:01 PM
Since a change anytime soon seems unlikely, one work-around is to book individual itineraries for each passenger.
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03-06-2017
03:04 PM
@Debnevar
Sounds like a glitch, or possibly issues related to the new booking system conversion. Your best bet is to call and have a rep make the booking and apply the travel funds corectly. Good luck!
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03-06-2017
03:01 PM
1 Love
I don't believe that vouchers can be replaced if lost. Calling Southwest is your only hope, so if they couldn't help you I don;t suspect anyone can. Have you searched your email? From the website: Southwest® LUV Vouchers: Southwest Airlines accepts Southwest LUV Vouchers for Passenger travel on Southwest Airlines purchased through Southwest Airlines, excluding the Southwest Airlines Group Desk and Southwest Airlines Vacations. Southwest LUV Vouchers may be redeemed at Southwest.com, through Southwest Airlines Reservations, and at Southwest Airlines Ticket Counter locations. To redeem a Southwest LUV Voucher, purchaser must have a Southwest LUV Voucher number and associated security code. Southwest LUV Vouchers Terms and Conditions: Southwest LUV Vouchers and air fare paid with Southwest LUV Vouchers are subject to the applicable incorporated terms, Contract of Carriage, and rules and regulations of Southwest Airlines. Southwest LUV Vouchers are valid as a form of payment toward future air fare only on Southwest Airlines through Southwest.com, toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket Counter. Southwest LUV Vouchers must be redeemed and all travel completed by the expiration date indicated. If applied in conjunction with any other accepted form(s) of payment, the earliest expiration date of all payments applies. Validity of Southwest LUV Vouchers will not be extended and any unused value will be forfeited upon expiration. Southwest LUV Vouchers are not redeemable as payment toward Government-imposed segment fees, Passenger Facility Charges, or September 11th Security Fees or as payment toward miscellaneous charges, Southwest Airlines Group tickets, Southwest Airlines Vacations packages, or travel either wholly or in part on other air carriers. Southwest LUV Vouchers and travel issued in exchange for Southwest LUV Vouchers have no cash value and cannot be exchanged for cash or other monetary consideration. Southwest LUV Vouchers will not be replaced if lost, stolen, or destroyed. To redeem a Southwest LUV Voucher, purchaser must have a Southwest LUV Voucher number and associated security code. If a balance remains after redemption, please retain this Southwest LUV Voucher number and security code for future use. Southwest LUV Vouchers are VOID if sold, altered, purchased, brokered, and/or bartered.
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No, travel funds are only valid for the original passenger(s). Southwest used to allow anyone to use the funds, but stopped that several years ago. Southwest doesn't sell travel insurance but you may be able to get it from a 3rd party. Other options include booking refundable fares (Anytime of Business Select), or using points to make the bookings (points are simply redeposited into the original account upon cancellation). Hope this helps!
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03-06-2017
02:50 PM
Have you flown on Southwest? Southwest uses open seating, not assigned seats. Passengers take any seat they like.
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03-05-2017
02:08 PM
Funds applied to a new itinerary cause that new itinerary to take on the earliest expiration date of any funds. Now, more than every, you must read the fine print -- for all transactions that involve a significant amount of money. Southwest doesn't ever extend expiration dates, but they may be able to reissue the funds as a voucher, minus a $100/passenger fee. You'll need to talk to Customer Relations at 1-855-234-4654 (not the main number). These requests are granted on a case-by-case basis. You have 6 months after expiration in which to make the request, and once issued the voucher is valid for 6 months, and is usable by anyone. Good luck.
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03-04-2017
06:35 PM
Actually, since points can be used to book flights for anyone, no fake ID is needed. Anyone with access to any account with a points balance can use those points to book flights for anyone else. Use a strong password, and keep that password secure. (And even that isn't foolproof, as you've found.) 😞
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03-04-2017
06:29 PM
Also, keep in mind that vouchers are fully transferable and can be used by anyone (unlike travel funds).
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03-04-2017
06:27 PM
1 Love
Travel_Mom: Agreed. Just one important clarification: Travel using funds must be completed within that one year period -- not just booked. Also, just for anyone who isn't aware, any time you apply any funds to a new reservation, that new reservation takes on the earliest expiration date of any funds. If you're not careful, applying even a small amount could cause you to lose the entire reservation's funds, if you later need to cancel the new itinerary and are unable to reuse those funds before expiration.
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03-04-2017
06:22 PM
03-04-2017
06:22 PM
Southwest never offered mobile boarding passes for multiple passenger itineraries, so that was never an issue, and they never "eliminated" anything. 😉 (Also, they don't offer a way to "upgrade your seat" or "get on the A-List" using the app.) But your point is well taken. This is absolutely something Southwest should offer.
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I've been very disapointed with the internet service. I've never been able to get a solid connection that was usable for more than possibly checking email, or light browsing... and when it has seemed functional it often goes down and becomes completely unavailable for much of a flight. This is one area where Southwest really misses the mark compared to other carriers. GoGo is more expensive, but at least I know I'll be able to get work done. I've had my $8 refunded by Southwest too many times to count. 😞
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03-03-2017
04:34 AM
1 Love
The pet fee is $95 per carrier, and the carrier must fit under the seat in front of you, and counts as on of your carry on items.
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03-02-2017
04:23 PM
I assume you're talking about a Wanna Get Away fare -- if so, you don't get a "refund" but you can get a flight credit for the difference. The credit would be held as travel funds, valid for the original passenger(s) only, for one year from the original date of purchase (all travel must be completed by then). Note: If you mean Anytime or Business Select, or any other refundable fare, then yes. But those fares rarely (if ever) change. And you wouldn't actually get a refund of the difference, you'd want to cancel for a full refund and then rebook at the new lower fare. This ensures you don't lose the refundability, since making any change to a refundable reservation makes it no longer refundable.
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03-02-2017
02:56 PM
If you call, a rep can look up your confirmation code(s) using the credit card number you used. Be aware though, travel funds from a cancelled itinerary are only valid for a year from the original date of purchase.
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02-28-2017
07:18 PM
02-28-2017
07:18 PM
Your best bet would be to call Southwest, using the Customer Relations number: 1-855-234-4654. They should be able to correct the name for you. Hope this helps!
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02-27-2017
04:13 PM
2 Loves
From the website: You can request past flight points for up to 12 months after your flight. To claim points for a past flight, simply log into your account, select My Account and choose the Manage tab within My Rapid Rewards. Choose Request past points in the grey bar and enter your record locator (confirmation number) from your reservation. After verification of your flight information (approximately 3-5 days), points will be deposited into your account.
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02-27-2017
04:11 PM
02-27-2017
04:11 PM
Unfortunately, unlike some other carriers, Southwest doesn't keep them in a "travel bank" that can be easily accessed. In order to access any travel funds, you need to know the associated confirmation number. You can use it to view the balance(s) here: https://www.southwest.com/flight/travel-funds-search.html
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