Southwest Airlines Community

Yes, vouchers can be used by anyone.   ... View more

(Southwest doesn't fly out of ORD, so I assume you mean MDW?)   Unfortunately, travel funds are non-transferrable, linked to use by the original passenger only. Your only real option (depending on if the value of the funds makes it worth it) is to wait until they expire, then contact Customer Relations and request reissue as a voucher, which can be used by anyone. The fee for this is $100, deducted from the balance. You have 6 months from the date of expiration in which to make the request, and the voucher will be valid for travel for 6 months from the date of issue. Vouchers cover airfare only, not taxes or fees. Keep in mind that these requests are granted on a case-by-case basis, and this policy, including the amount of the fee, is subject to change at any time. Good luck! ... View more

No. A-List benefits apply only to the person who earned A-List. Points are just points. ... View more

Unfortunately, if using a voucher for a 2-passenger itinerary, Southwest's software will apply the funds first to one passenger and then, whatever is left, to the other passenger, instead of splitting it 50/50. So, if you later cancel, the ticketles travel funds will now be distributed (and locked by name) in that same way. 😞     ... View more

Sounds like overkill to me. Once the passenger said that they misunderstood and were in fact willing to assist, it should have been a non-issue. This however is one area that the FAs take very seriously, so it's not surprising he was reseated. I've seen pax moved from the exit row before -- once because they didn't speak fluent English (they were traveling with their adult daughter, who did) and once because the passenger's wife and minor child was in the row directly in front of the exit row. Ultimately, arguing about anything an FA does is useless, since it's their domain and they wield complete power. ... View more

Yes, through More Rewards, but only if you have the Rapid Rewards Visa card from Chase. Be aware that the redemption rates are pretty high.   https://www.southwest.com/rapidrewards/redeem-more-rewards     ... View more

Unfortunately, no. Southwest has blocked the 3rd party websites that provide this service. ... View more

Glad you were persistent. Unfortunately, with the booking systems conversion underway, it's become apparent that the usual "rules" are worthless right now. Many apparently unexpected issues are creeping up, and many have to be handled manually. The infamous Southwest "glitch" has taken on a whole new meaning. 😉 ... View more

Southwest has no interline agreements so they'll never check a bag to another carrier's destination. You'll need to get your bag and recheck. ... View more

Is the 2nd flight booked using a Senior Fare?   If yes: You'll get a refund to the credit card when you cancel. When you rebook, you'll have the voucher applied to the new fare. You can do this yourself online (just enter the voucher info in the "payment" section) or by phone. You'll pay any difference, plus the fees and taxes.   If no: You'll not receive a refund, you'll get travel funds. If this is the case, there's no point in trying to get the funds unless your father plans to travel again within the next year. ... View more

Travel must be completed by the expiration date. ... View more

You need the confirmation number. Have you checked your emails from Southwest? If you can't find it, try calling Customer Relations at 1-855-234-4654 -- they may be able to locate it for you using the credit card number used for purchase. ... View more

"Member can use his or her points to purchase seats for him/herself or others; however, the Member is solely responsible for making any changes to the itinerary after booking. A Passenger traveling on a ticket using points from another Member's account will not be allowed to make changes to the itinerary. The Passenger must contact the Member and have the Member make any necessary changes" ... View more

Southwest doesn't sell tickets through 3rd party websites like FlyCheap. If you're referring to using More Rewards to purchase an International flight using Rapid Rewards points, you'll need to contact More Rewards at 1-800-833-4861 in order to make the booking for your daughter.   Be aware that the redemption values using RR points for international travel via More Rewards are very poor. ... View more

Thanks!  ... View more

Yes.   This is apparently caused by a limitation of the new "next generation" booking system. Unfortunately, it's just one of many. 😞   More info here. (Choose "Next Generation Reservation System" from the "Select Topic" menu on the left.)   Nothing changes as far as being able to modify/change a Wanna Get Away fare. This only affects refundable fares (Business Select, Anytime, Senior, etc.). But it affects them in a major way.   Going forward, you should never change/modify a refundable fare. Always cancel and then rebook that fare. Otherwise you'll lose the refundability.   This means that you'll have funds tied up with Southwest (until the refund is issued), and you'll lose any EarlyBird Check-In fees you've paid should you need to cancel/rebook.   Most importantly, this is completely counterintuitive to how we've always managed reservations with Southwest. I suspect this new policy will trip up many, especially business travelers.   Major thumbs down. ... View more

Unfortunately, there are many apparent limitations to the new "next generation" booking system. It's certainly odd to me to make a multi-passenger booking, but only be able to view my details when looking at the itinerary online.   For now, it is possible to double-check an itinerary that isn't showing up in your account by searching for it manually using the Manage Reservation function.   ... View more

EarlyBrid Check-In is technically "non-refundable," except when Southwest cancels the flight.   From the website:   Is EarlyBird Check-In refundable? All EarlyBird Check-In purchases are nonrefundable. Customers who cancel their flight will forfeit the previously purchased EarlyBird Check-In option for that particular flight. In the event that a flight is cancelled by Southwest, the EarlyBird Check-In purchased for the cancelled flight will be refunded.     Contact Customer Relations at 1-855-234-4654. If the hold times are too excessive (which is frequent) try contacting them through Twitter. ... View more

Just be sure you get the full refund.  When our return flights were cancelled due to weather and I called to get a refund, only a partial refund was offered both for my paid flight and for my husband's flight which we used points for.  After spending 1.5 hours on the phone to get the refund, it was kind of annoying that I then had to either call another number and hold or email and wait for a reply.  I did receive a reply email with a number to call which was answered in a very timely manner and they were able to fix the problem and give us our full refund in money and points. I would have rather had an opportunity to rebook our flight by maybe flying into a different city and then flying home when the weather permitted rather than being told I would have to stay where I was for 6 days before they could fly us home.  That was not possible as it was a "perfect storm" on both coasts, blizzard on the east coast and a huge conference on the west coast which meant there was not a hotel room to be found so we couldn't stay.   I had to spend over $1,100 to fly us both home on another airline that when the first flight was cancelled, they did reroute to another city first and then we were able to get home the next day. for a total of 2 days rather than 6.  I wish that had been the case with Southwest so I didn't have to spend that amount of money for a one way flight, which put a damper on everything.   ... View more

Family Boarding doesn't happen before A, it happens after the A group, before the B group.   Here's the full boarding order:   Preboards BS and Upgraded Boarding: A1-15 A-Listers, EBCI, the lucky, and 24 hour check in (possibly): A16-60 A-Listers who didn't get an A pass, Family Boarding: After A, before B More EBCI (possibly) and 24 hour check in: B1-60 Everyone else: C1-60ish, give or take   Someone with a B60 position will be -- depending on the number of preboards and, often more importantly, the number of people using Family Boarding -- anywhere between approximately the 110th to 140th person to board. 737-300s & 700s hold 143 passengers, the 800s hold 175.   The number of thru passengers will also directly affect your seat choices. ... View more

You'll likely have your Rapid Rewards account setup in advance, just provide the same RR account when you enroll each time.   As Southwest mentioned, they will combine multiple RR accounts if you accidentally end up with more than one. It should be one RR account per person. ... View more

Valid Southwest promo codes can be entered when booking, on the main page of the website directly under the departure/return date area, un the box labeled "PROMO COD.". I've never heard however of a "fare savers" coupon code for Southwest. Good luck! ... View more

Unfortunately, for a number of reasons, Southwest just doesn't do well in IROPS.   They often cancel flights aggressively prior to the weather event, which may or may not turn out to be as significant as forecast, in an attempt to not strand their planes in affected areas, since their entire system is more affected but outages anywhere in the network. With a "point-to-point" system (vs "hub-and-spoke" of most other carriers), flights that are no where near affected areas can still be disrupted, since planes hopscotch across the country.   Also, their IT often fails, and phones systems aren't particularly adaptable to greater volume, which exacerbates the situation, and causes unnecessary extra stress for affected passengers.   It's not uncommon to have a Southwest flight cancelled due to weather, not be able to be re-accommodated for several days, then find a flight on another carrier to the same city within the same time period that's operating on schedule.    While they obviously can't control the weather, one hopes they will actually address their IT and operational issues, instead of just issuing blanket apologies again and again. But, since this has been ongoing for many years now, once is not particularly optimistic.   This is the unfortunate reality of flying Southwest. They do many things right (no change fees, bags fly free, RR program) but IROPS is absolutely not one of those things.     ... View more

Are the flight dates prior to 6/29/2017? All travel must be completed before the expiration.     ... View more

@t3337,   Like @chgoflyer said, if you've purchased a Business Select Fare, you are guaranteed an A1-A15 boarding position. If you received a boarding pass other than A1-A15 when you purchased a Business Select Fare, I encourage you to contact our Customer Relations Department (1-855-234-4654) so we can research your reservation and identify the problem. That wouldn't occur without a reason.      ... View more