Southwest Airlines Community

@inetindyswa wrote: 30 years as an SWA loyalists.  I drive 2+ hours one way just to fly SWA.  So I wrote to the VP of Customer Relations on this topic. Got a boilerplate response.  My thought was simply to reward those of us who earned A List Preferred (and even Companion Status) for the past 20+ years.  At that point if you are still qualifying each year with active credits fine.  But for many of us who's jobs morphed into "virtual" after COVID and fly maybe 6 times per year now instead of 100+, we would automatically get nothing more than A List Preferred boarding status.  No extra points.  No special accommodations other than not being stuck with "the unwashed masses" 😁 if at 24 hours and 10 seconds we check in and are stuck in middle to late B.  What's the financial risk to the company?  Maybe the loss of Early Bird, or Ugrade Revenue for the few flights we are still doing?  I have Hilton Lifetime Diamond status as a thank you for 1500+ nights in their properties.  1 time o 100 tines a years I walk in with those extras. Not even asking for that at SWA. Let's start a grassroots campaign that SWA can advertise to younger road warriors to cement their loyalty.  As I have said for 30+ years:  "If Southwest doesn't go to that city, I really don't need to be in that city!". Hello-   I would forward your A-List policy suggestion to Southwest's general email; that way, it can be sent to the appropriate department head within the corporation.   Its possible that the VP of Customer Relations may not be correct department to receive the suggestion (may be VP or Director of Operations, Marketing or whoever oversees the Rapid Rewards loyalty program). Not sure if Customer Relations forwarded your letter to the appropriate department head(s) but it might be worth it to resend it just in case.   https://www.southwest.com/html/contact-us   Nevertheless, not sure if Southwest will make an exception simply because as we all know, frequent flyers pay a lot of money in airfare to the airline to fly frequently, even for WGA short-hauls if you add them all up. But as I said, your letter can help the aforementioned departments determine what kinds of promotions to offer including the current promotion of being able to buy Tier-Qualifying Rapid Reward Points until 8/15. ... View more

@@TheMiddleSeat   Thank you for the insight. Hometown airport is small and we usually get high A never B when we use early bird.  ... View more

I found this by accident one time.  I needed 4 tickets for a simple trip up/down the west coast.  I was just fiddling around trying to see which of the 5 LA airports had the most convenient or cheapest points.  Then I somehow noticed that 1 was different than 4 on points.  So I tried 2 and then 3.  I was able to get 3 at the cheaper points level and then just booked a fourth at the higher level.  But if you put 4 in the sytem it went up for all of them.   So now whenever I look for multiple tickets for my parents or in-laws, etc, I try one person first, then check two.  If they are the same I just book it and move on downt he road.   Hopefully Southwest will still LUV me ... ... ... cuz I LUV them! ... View more

It doesn't matter how the companion pass holder's flight is booked. It can be cash, travel funds, vouchers, or points. And anyone can use their points to book a flight for anyone else. Once the companion pass holder's flight is reserved, they can add their companion. The only limitation being that a seat must be available on that flight. ... View more

Remember you can always buy Early Bird for the reservation that doesn't have a-list.  It really isn't that much if you got the flight on points or companion pass already.  The only thing is that Early Bird is non-refundable, so if there is any chance you're going to cancel / change the booking, maybe wait until later to buy the EB.  Of course it appears that EB are in a first come - first serve basis by my experience, so you can end up with a very high A or even a low B even on an EB that you buy just a couple days before the flight rather than 3 months earlier when you bought the tickets.   Also, if A-List or A-List Preferred applies to the reservation, SWA's reservation system won't even offer you EB purchase, so you'll know you're good at that point.   Luv -- hgm ... View more