Last Thursday, United SFO-MCO, wifi $17/day. VPN WORKED. Able to get work done, "work from home", etc. Power under the seat. Delighted. Today, Southwest JAX-ATL-OAK, wifi $8/day. VPN DOESN'T WORK. Wasted day. Annoyed, disgruntled. What it sounds like: Southwest doesn't want business travelers, or even regular people who have jobs. (United has actual food, too. Giving us Fritos instead of pretzels doesn't quite cut it. Doesn't matter on a 1-hr flight. Five hours? Yeah, suddenly it matters.) And, yes, I'd (obviously) pay double for a wifi that meets my needs. (Also kind of think it should be free for A-list, not just that wacky Preferred thing nobody ever reaches.) BTW: My VPN (Cisco Meraki, very popular) uses L2TP protocol. But all ~5 should be supported. Somebody posted that's hard to troubleshoot. No, it's easy: Either it works or it don't, hello. IT/networking folks will be able to tell what works or not and what is being blocked.
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So, there are two ways you can get Pre: 1. by applying, being interviewed, paying the fee and being approved 2. by being randomly selected to receive it. I've got #1, have added the Known Traveler Number to my profile, and NO "Opt-In" radio button at the bottom. My wife has #2, has no KTN, and DOES have the "Opt-In" button. This is normal. This was explained to me by the nice SWA agent on the phone last night, when I was asking why Pre didn't come through on my boarding pass. (Answer: somebody didn't put in my middle name when buying the ticket. As others have stated, it has to match exactly, or no dice.) Other common reason it might not "work": the ticket was bought prior to the KTN being entered on the profile. FYI.
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