Southwest Airlines Community

  Last Thursday, United SFO-MCO, wifi $17/day.  VPN WORKED.  Able to get work done, "work from home", etc.  Power under the seat.  Delighted.   Today, Southwest JAX-ATL-OAK, wifi $8/day.  VPN DOESN'T WORK.  Wasted day.  Annoyed, disgruntled.    What it sounds like:  Southwest doesn't want business travelers, or even regular people who have jobs.  (United has actual food, too.  Giving us Fritos instead of pretzels doesn't quite cut it.  Doesn't matter on a 1-hr flight.  Five hours?  Yeah, suddenly it matters.)  And, yes, I'd (obviously) pay double for a wifi that meets my needs.  (Also kind of think it should be free for A-list, not just that wacky Preferred thing nobody ever reaches.)   BTW: My VPN (Cisco Meraki, very popular) uses L2TP protocol.  But all ~5 should be supported.  Somebody posted that's hard to troubleshoot.  No, it's easy: Either it works or it don't, hello.  IT/networking folks will be able to tell what works or not and what is being blocked.   ... View more

So, there are two ways you can get Pre: 1. by applying, being interviewed, paying the fee and being approved 2. by being randomly selected to receive it.   I've got #1, have added the Known Traveler Number to my profile, and NO "Opt-In" radio button at the bottom.   My wife has #2, has no KTN, and DOES have the "Opt-In" button.   This is normal.  This was explained to me by the nice SWA agent on the phone last night, when I was asking why Pre didn't come through on my boarding pass.  (Answer: somebody didn't put in my middle name when buying the ticket.  As others have stated, it has to match exactly, or no dice.)   Other common reason it might not "work": the ticket was bought prior to the KTN being entered on the profile.   FYI. ... View more