03-28-2022
02:33 PM
If you are still within the window to do so, you could protest the charge to your credit card company.
You may want to protest via e-mail. You might receive a voucher good for future travel in return. To proceed click on "contact us" below to continue.
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08-19-2017
10:34 PM
08-19-2017
10:34 PM
I was working a flight where I had a long standby list. Majority of the passengers were on a previous flight that had canceled. The other standbys were Alist and Alist preffered passengers that defaulted to the top of the list being frequent travelers. Because of that, not one passenger cleared from the onload list that was inconvienced from a canceled flight. Any feelings about this? Or any possible changes to prioritize passengers affected by irregular operations?
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08-08-2017
01:44 PM
08-08-2017
01:44 PM
Redeposited, yes. Expiration is the usual points expiration policy, your account would need to be inactive for 24 months. No expiration date specific to the refunded points.
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07-14-2017
07:45 PM
I was working a flight at the gate when approached by a skycap agent pushing a wheelchair passenger who requested an extra seat. We had plenty open seats and I successfully created the xtra seat pnr as a cos. I received a call shortly after by the ops agent boarding the flight who asked for an explanation of the cos seat. I explained she requested an xtra seat, and that I considered her cos. Later I thought that maybe she needed the xtra seat for a medical reason and assumed she was cos.. But I found it pretty bizarre to be challenged by the ops agent who insisted she was no where near a cos. Maybe its a matter of opinion if she is or isn't, but at what point should I be sizing up passengers and refusing the xtra seat? I also thought it odd to be questioned by the ops agent when the pax was in fact in a wheelchair and there were plenty open seats.. Any thoughts?
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