08-24-2017
08:33 AM
08-24-2017
08:33 AM
Southwest has an unofficial "flat tire" policy that allows someone who is late to their flight to get on the next available flight without an additional charge. This is at the discretion of the employee so smile and ask nicely when you are checking your bags. The check-in agent may refer you to a gate agent as they tend to have more control over standby passengers, but since you're checking bags, start with the agent at check-in. It's a good idea to know your flight options before you go, is there a later flight? Perhaps you can reach your destination via a connection instead of a non-stop? If you miss the last flight of the day you may be out of luck.
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08-23-2017
08:04 PM
I travel with my mother who uses a collapsible wheelchair. I always request the bulkhead seats on other airlines because i have to stand in front of her to help get her out of her seat (move around, go to restroom, etc.) I wasn't thinking when I booked two different airlines. We'll be arriving in SEATAC on one airline and then leaving on SW. It didn't hit me until i spoke with somone regarding disabilities that since I have two different airlines, I will have to pick up my luggage and re-check it to SW. We arrive at 5am and our SW flight leaves at 6:35. I know that SW doesn't assign seats (I've never flown SW with her) but I was planning on arriving early enough that we'd be able to get into the first row (with the space I need to help mom) upon boarding. Now, I'm not sure we'll make it until the very end of the boarding. What can I do to help my mom if we arrive after they've pre-boarded and the seats I need (at least one for her--I can sit wherever) are occupied? Any help would be appreciated! Thanks
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