Check in on mobile app not working

[Jegorugwu]

Hi, 

I am trying to pull up my reservation on the mobile out to change it but I keep getting this error message that saying “ Downstream service not found” with an error number. Does anyone know what this means? I have already deleted the app and reinstalled it but still getting the same error message. Everything else on the app works fine, its only when I pull up my reservations. 

 

[dfwskier]

Don't know what the error means, but as an alternative you could bring up southwest.com on the phone's browser and try to check in that way.

[Jegorugwu]

No I don’t know what the error means but I googled it and I saw that other southwest members in the past have had the same issue. I also tried checking my ticket on the website with my same login ect. I still get the same error message.