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Wow!!! After multiple delays in San Antonio from weather in Atlanta, I was able to talk to Irma at Gate 13. She found a direct flight to phoenix for my party of 3. She took care of the baggage and nailed the customer service. Her employee # is 160014. Awesome service again from SWA.
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Glad to hear you had such a positive experience. This is a customer forum so I encourage you to forward your message to Southwest at the link below to recognize the employee.
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Thanks for the link. I know SWA monitors this forum. But I’ll use this link in the future.