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No email confirmations

rupigice
New Arrival
Is anyone having an issue where you aren't getting email confirmations for flights booked? Agent sent 3x but never got it. If I booked a flight, I'd get the points adjustment email but no confirmation of flight booked.
 
 
 

 

 

3 REPLIES 3

Re: No email confirmations

dfwskier
Top Contributor

When that happens, you can always log in to your Southwest account

 

Go to my trips, click on the trip in question, and click on resend receipt. If there was a points adjustment, it will be seen there.

Re: No email confirmations

jksobonya
Rising Star

@rupigice wrote:
Is anyone having an issue where you aren't getting email confirmations for flights booked? Agent sent 3x but never got it. If I booked a flight, I'd get the points adjustment email but no confirmation of flight booked.
 

I always get e-mail confirmations when I book my own flights on Southwest.com. Did you book your flight yourself, or did your agent? It sounds like an agent booked it for you (?) and then tried to forward the e-mail confirmation to you (??). That doesn't sound like a Southwest problem - make sure your agent has your correct e-mail address and/or check your junk/spam folders.

 

--Jessica

Re: No email confirmations

elijahbrantley
Rising Star
Solution

I'd encourage you to confirm your email settings in your SW account.  My Account > Profile > Communications.

 

You should also check your SPAM, of course -- which you prob have. Additionally, you can add southwestairlines@ifly.southwest.com to your safe senders list. This is the email from which confirmations come.

 

Good luck!

 

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