@kasey97 wrote:
My daughter experienced something weird recently while flying. I booked her a one-way flite Austin to Phoenix on Southwest. And a one-way flight Southwest to Austin on American. She has a Known Traveler Number in her profile for both airlines. On BOTH flites she was NOT designated as TSA Pre-Check. So this occurred on two totally different airlines. If it had been just one of the airlines I would speculate that maybe I entered her name wrong (with or without a middle initial, something like that). But I'm certain that did not happen. Since this occurred on both airlines, could this have been a wonky issue with the TSA software system or something like that? Any ideas?
Greetings-
I would first verify that KTN number is linked to an active, non-expired Trusted Traveler Program membership in Good Standing that includes PreCheck. If the membership expired (or if the traveler no longer qualifies), they will not receive the PreCheck benefit. If the account is still active and in Good Standing, verify that the name and date-of-birth of the traveler's profile for both airlines matches the TTP accountholder's profile as @bballflyer suggested.
Note that PreCheck is not guaranteed upon check-in. If the name and date-of-birth on the reservation matches and the TTP membership is in good standing, but still no PreCheck indicator on the boarding pass, the last option would be to either contact Customer Service by phone or approach a Customer Service agent at the airport on travel day for both airlines, advise them of the PreCheck issue, and verify whether the KTN was applied properly to the reservations in question and have them re-process the check-in/boarding pass. I've read that doing that sometimes will repair the problem but as mentioned, no guarantee.
Hope this helps!
