Do I need to wear a mask during travel?
We are temporarily requiring our Customers to wear face coverings or a mask.
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Can I donate to charity and earn RR Poin...
Customers who donate to one of our three partner charities will receive points!
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Will I receive a refund due to COVID-19?
If Southwest canceled your flight, we'll refund your nonrefundable fare.
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NicoleAshley
Who do I contact for help after my trave...
Who to contact depends on your situation.
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NicoleAshley
Does my ticket qualify for a refund?
It depends on your fare type.
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NicoleAshley
I'm A-List. Can my family board with me?
Yes—if they're on the same reservation!
Posted by
NicoleAshley
What are the current inflight movies on ...
Find a list of current movies and shows available on the Southwest app to enjoy ...
Posted by
ksbrg
Accessing Movies, Shows & More in the So...
Movies and show are available in the Southwest app. Learn how to access them!
Posted by
ksbrg
Coronavirus (COVID-19) FAQs
What you need to know about traveling and coronavirus (COVID-19).
Posted by
ksbrg
Onboard Air Quality
We equip all of our fleet with a HEPA filter.
Posted by
NicoleAshley
Protecting Yourself from Illness
Tips on Clean, Safe Travel
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NicoleAshley
Are flights suspended due to coronavirus...
We have made revisions and The Company continues to evaluate.
Posted by
NicoleAshley
Aircraft Cleaning Procedures
How Southwest Aircraft are maintained to provide a clean and inviting cabin envi...
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NicoleAshley
Why haven’t I heard back about a job I a...
Every position has a different timeline based on the volume of candidates.
Posted by
KelbyTansey
What is the job application process?
We’re so glad you’re thinking about a career at Southwest Airlines!
Posted by
KelbyTansey
What do I do if the job I want is closed...
In order to remain consistent in our hiring practices and to be fair to all appl...
Posted by
KelbyTansey
How do I get to my application/dashboard...
Find your dashboard link in your application confirmation email.
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KelbyTansey
How do I apply to be a Flight Attendant?
If a Flight Attendant role is not open on our Careers website, we are not curren...
Posted by
KelbyTansey
Are mobile boarding passes available for...
Accessing multi-passenger mobile boarding passes
Posted by
MBaum
Where is my seat onboard?
Southwest Airlines has open-seating.
Posted by
NicoleAshley
What is the policy on military boarding?
Active duty, uniformed military boards before B Group.
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NicoleAshley
How can I request a ticket donation?
Filling out a charitable giving request form.
Posted by
NicoleAshley
Help! My name changed since I booked my ...
Updating your reservation and Rapid Rewards account after a name change
Posted by
NicoleAshley
When can I check baggage?
How early and late to check luggage
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NicoleAshley
What happens if I miss my flight?
Get to the airport ASAP.
Posted by
NicoleAshley
Why Can’t I Book Certain Routes?
Learn why some routes are only available during certain times of the year and ho...
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How to Merge Rapid Rewards Accounts
I found another Rapid Rewards account for myself. What do I do?
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How to Cancel One Passenger from a Reser...
Split Passengers off of reservations by contacting Southwest.
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Who has access to the FlyBy Lane?
Discover if loved ones traveling with A-List Members can utilize FlyBy Lanes too
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How to Designate Your Companion
Learn how to set up your Companion so they can start traveling with you for free
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How to Change Your Companion
Learn how to switch up your designated Companion
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How do I apply for a job at Southwest Ai...
Submitting an application for a career opportunity on our Southwest Careers site
Posted by
NicoleAshley
Suspect there is unauthorized activity i...
What to do when there is unauthorized activity in your Rapid Rewards account
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How can my iPhone help store info for fr...
How to use your phone’s text replacement feature
Posted by
NicoleAshley
Where do I find my Business Select Fare'...
The free drink coupon is visible in the details portion of your mobile boarding ...
Posted by
MBaum
Nursing Moms Take Flight
Breastfeeding Travel FAQs
Posted by
NicoleAshley
How to create a Rapid Rewards account
Sign up for Rapid Rewards at Southwest.com
Posted by
NicoleAshley
How to add Rapid Rewards credit from a p...
Requesting past flight points via Rapid Rewards
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NicoleAshley
Requesting a Non-Passenger Escort Pass
Procuring a security document when you’re not traveling
Posted by
NicoleAshley
What’s the best way to shop low fares on...
Four tips on snagging the cheap seats!
Posted by
NicoleAshley
How do I book a flight with points?
Browsing and purchasing airfare in Rapid Rewards Points
Posted by
NicoleAshley
How do I automatically add my KTN to a r...
Automatically include your KTN via Rapid Rewards
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NicoleAshley
How do I add my Known Traveler Number (K...
Add your KTN while booking or automatically via Rapid Rewards
Posted by
NicoleAshley
How does EarlyBird Check-In work?
Your pre-departure EarlyBird timeline
Posted by
NicoleAshley
How do I verify that I added EarlyBird t...
Learn all of the places to check to verify that you added EarlyBird to your rese...
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Earning Rapid Rewards Points
Learn all of the different ways you can earn Rapid Rewards Points
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When to Call to Book a Reservation
Know when you need to call us to book your reservation
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Receiving Drink Coupons
How to Receive Drink Coupons
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How to Search for Nonstop Flights
Plan ahead for a faster journey.
Posted by
NicoleAshley
How to Use Your Travel Funds
I have a credit from a past flight. How do I use it?
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When does Southwest extend its schedule?
How to always know when we plan on releasing our next schedule.
Posted by
NicoleAshley
Traveling with Kids: The Logistics
10 questions from a new mom flying with her baby daughter for the first time.
Posted by
NicoleAshley
Boeing 737 MAX 8 FAQs
Answers to all your Boeing 737 MAX 8 questions.
Posted by
NicoleAshley
How do I look up my aircraft type?
A quick guide to looking up your aircraft type.
Posted by
NicoleAshley
Submitting a Suggestion and/or Complaint
Your concerns are important. Here's how you can share them with us.
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Submitting a Customer Service Compliment
The official how-to for submitting a Customer Service compliment.
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Former Employee W2 Form Information
A step-by-step guide to retrieving your W2 Form.
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Adding a Child/Minor to an International...
Question:
How do I add a child/minor to an existing international itinerary?
...
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What Counts Toward Tier Status?
A guide to which points count and which ones don't.
Posted by
AdamH
