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Fix a Misspelled Name
Correct Reservation Typos in Your First or Middle Name
Posted by NicoleAshley
Employee
Southwest LUV Voucher FAQs
Using your voucher and more.
Posted by NicoleAshley
Employee
Does Southwest offer bereavement fares?
Question Does Southwest offer bereavement fares?   Answer Southwest does not ...
Posted by NicoleAshley
Employee
How full is my Southwest flight?
Discussing Your Flight's Load with Customer Relations
Posted by NicoleAshley
Employee
How do I connect to WiFi on my Southwest...
Getting Connected Inflight
Posted by NicoleAshley
Employee
Do I need a negative COVID-19 Test to tr...
Some destinations require a negative test result.
Posted by NicoleAshley
Employee
Checking a Firearm
Requirements for checking a firearm
Posted by LinneaJordan
Employee
Expired 2020 Drink Coupons
Temporary exceptions made to expired 2020 drink coupons. 
Posted by LinneaJordan
Employee
Modified Onboard Food and Beverage Servi...
As of May 22, Southwest began serving modified onboard service during flights o...
Posted by ksbrg
Employee
Boeing 737 MAX 8 FAQs
Answers to all your Boeing 737 MAX 8 questions.
Posted by NicoleAshley
Employee
Flying with Felines
Tips for flying with your cat.
Posted by NicoleAshley
Employee
What are the ID requirements for minors?
The TSA and Southwest Airlines have different requirements.
Posted by NicoleAshley
Employee
Traveling with Pets
FAQs for Pet Travel 
Posted by LinneaJordan
Employee
Where is my seat onboard?
Southwest Airlines has open-seating.
Posted by NicoleAshley
Employee
Making Changes to a Rescheduled Flight
Changing a flight impacted by a schedule revision
Posted by LinneaJordan
Employee
Southwest Destinations Experiencing Trav...
For the most up-to-date information on Southwest destination disruptions and/or...
Posted by bec102896
File a Lost and Found Report
What to do if you left a personal belonging onboard.
Posted by NicoleAshley
Employee
How to Use the Mobile App Chat Feature
Learn how to reach out to us via the chat feature in the mobile app
Posted by Jlynch
Employee
Contact Chase Customer Service
Contacting Chase for Rapid Rewards Credit Card Help
Posted by NicoleAshley
Employee
More Rewards Contact & FAQs
What you need to know about More Rewards
Posted by LinneaJordan
Employee
How to Tell if a Promotion or Contest is...
Things to double check to see if a promotion or contest is legitimate
Posted by Jlynch
Employee
Contact Group Travel
Get assistance for your Group Reservations.
Posted by NicoleAshley
Employee
Contact Customer Relations
Here are your contact options for reaching Customer Relations.
Posted by NicoleAshley
Employee
How do I contact Southwest Vacations®?
FAQs about SWA Vacations Bookings. 
Posted by LinneaJordan
Employee
Do I need to wear a mask during travel?
On May 1, 2020, we introduced the Southwest® Promise describing our stringent c...
Posted by LinneaJordan
Employee
Will I receive a refund due to COVID-19?
If you booked a nonrefundable fare, Southwest will not provide a refund. If you...
Posted by NicoleAshley
Employee
Does my ticket qualify for a refund?
It depends on your fare type.
Posted by NicoleAshley
Employee
I'm A-List. Can my family board with me?
Yes—if they're on the same reservation!
Posted by NicoleAshley
Employee
What are the current inflight movies on ...
Find a list of current movies and shows available on the Southwest app to enjoy ...
Posted by ksbrg
Employee
Accessing Movies, Shows & More in the So...
Movies and show are available in the Southwest app. Learn how to access them!
Posted by ksbrg
Employee
Coronavirus (COVID-19) Information and F...
When you travel with Southwest, we have your well-being in mind. In response to...
Posted by ksbrg
Employee
HEPA Filtration and Air Ventilation Onbo...
All of our aircraft are equipped with High-Efficiency Particulate Air (HEPA) fi...
Posted by NicoleAshley
Employee
Enhanced Cleaning Onboard and at the Air...
In light of COVID-19, we have added the following stringent cleaning measures: ...
Posted by NicoleAshley
Employee
Why haven’t I heard back about a job I a...
Every position has a different timeline based on the volume of candidates.
Posted by KelbyTansey
Employee
What is the job application process?
We’re so glad you’re thinking about a career at Southwest Airlines!
Posted by KelbyTansey
Employee
What do I do if the job I want is closed...
In order to remain consistent in our hiring practices and to be fair to all appl...
Posted by KelbyTansey
Employee
How do I get to my application/dashboard...
Find your dashboard link in your application confirmation email.
Posted by KelbyTansey
Employee
How do I apply to be a Flight Attendant?
If a Flight Attendant role is not open on our Careers website, we are not curren...
Posted by KelbyTansey
Employee
Are mobile boarding passes available for...
Accessing multi-passenger mobile boarding passes
Posted by MBaum
Employee
What is the policy on military boarding?
Active duty, uniformed military boards before B Group.
Posted by NicoleAshley
Employee
How can I request a ticket donation?
Filling out a charitable giving request form.
Posted by NicoleAshley
Employee
Help! My name changed since I booked my ...
Updating your reservation and Rapid Rewards account after a name change
Posted by NicoleAshley
Employee
When can I check baggage?
How early and late to check luggage
Posted by NicoleAshley
Employee
What happens if I miss my flight?
Get to the airport ASAP.
Posted by NicoleAshley
Employee
Why Can’t I Book Certain Routes?
Learn why some routes are only available during certain times of the year and ho...
Posted by Jlynch
Employee
How to Merge Rapid Rewards Accounts
I found another Rapid Rewards account for myself. What do I do?
Posted by Jlynch
Employee
How to Cancel One Passenger from a Reser...
Split Passengers off of reservations by contacting Southwest.
Posted by Jlynch
Employee
Who has access to the FlyBy Lane?
Discover if loved ones traveling with A-List Members can utilize FlyBy Lanes too
Posted by Jlynch
Employee
How to Designate Your Companion
Learn how to set up your Companion so they can start traveling with you for free
Posted by Jlynch
Employee
How to Change Your Companion
Learn how to switch up your designated Companion
Posted by Jlynch
Employee
How do I apply for a job at Southwest Ai...
Submitting an application for a career opportunity on our Southwest Careers site
Posted by NicoleAshley
Employee
Suspect there is unauthorized activity i...
What to do when there is unauthorized activity in your Rapid Rewards account
Posted by Jlynch
Employee
How can my iPhone help store info for fr...
How to use your phone’s text replacement feature
Posted by NicoleAshley
Employee
Where do I find my Business Select Fare'...
The free drink coupon is visible in the details portion of your mobile boarding ...
Posted by MBaum
Employee
Nursing Moms Take Flight
Breastfeeding Travel FAQs 
Posted by NicoleAshley
Employee
How to create a Rapid Rewards account
Sign up for Rapid Rewards at Southwest.com
Posted by NicoleAshley
Employee
How to get Rapid Rewards points from a p...
Requesting past flight points via Rapid Rewards
Posted by NicoleAshley
Employee
Requesting a Non-Passenger Escort Pass
Procuring a security document when you’re not traveling
Posted by NicoleAshley
Employee
What’s the best way to shop low fares on...
Four tips on snagging the cheap seats!
Posted by NicoleAshley
Employee
How do I book a flight with points?
Browsing and purchasing airfare in Rapid Rewards Points
Posted by NicoleAshley
Employee
How do I automatically add my KTN to a r...
Automatically include your KTN via Rapid Rewards
Posted by NicoleAshley
Employee
How do I add my Known Traveler Number (K...
Add your KTN while booking or automatically via Rapid Rewards
Posted by NicoleAshley
Employee
How does EarlyBird Check-In work?
Your pre-departure EarlyBird timeline
Posted by NicoleAshley
Employee
How do I verify that I added EarlyBird t...
Learn all of the places to check to verify that you added EarlyBird to your rese...
Posted by Jlynch
Employee
Earning Rapid Rewards Points
Learn all of the different ways you can earn Rapid Rewards Points
Posted by Jlynch
Employee
When to Call to Book a Reservation
Know when you need to call us to book your reservation
Posted by Jlynch
Employee
Receiving Drink Coupons
How to Receive Drink Coupons
Posted by Jlynch
Employee
How to Search for Nonstop Flights
Plan ahead for a faster journey. 
Posted by NicoleAshley
Employee
How to Use Your Travel Funds
I have a credit from a past flight. How do I use it?
Posted by Jlynch
Employee
When does Southwest extend its schedule?
How to always know when we plan on releasing our next schedule.
Posted by NicoleAshley
Employee
Traveling with Little Ones: The Logistic...
10 questions from a new mom flying with her baby daughter for the first time.
Posted by NicoleAshley
Employee
How do I look up my aircraft type?
A quick guide to looking up your aircraft type.
Posted by NicoleAshley
Employee
Submitting a Suggestion and/or Complaint
Your concerns are important. Here's how you can share them with us. 
Posted by LindseyD
Submitting a Customer Service Compliment
The official how-to for submitting a Customer Service compliment. 
Posted by LindseyD
Former Employee W2 Form Information
A step-by-step guide to retrieving your W2 Form. 
Posted by LindseyD
Showing articles with label Customer Service. Show all articles
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Top Contributors
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    NicoleAshley Employee
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  • 2
    Jlynch
    Jlynch Employee
    Employee
  • 3
    LinneaJordan
    LinneaJordan Employee
    Employee
  • 4
    LindseyD
    LindseyD
    Retired Community Manager
  • 5
    MBaum
    MBaum Employee
    Employee
  • 6
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    ksbrg Employee
    Employee
  • 7
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    KelbyTansey Employee
    Employee
  • 8
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    AdamH Employee
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  • 9
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    bec102896
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