Southwest Airlines welcomes trained service animals. A fully trained service animal is individually trained to perform a task(s) or work for a person with a physical and/or mental disability. Only dogs are accepted as trained service animals.
For full details of our acceptance requirements, visit our Service Animal Policy.
Frequently Asked Questions
Did this policy recently change?
On March 1, 2021 Southwest implemented a change to our service and emotional support animal policies. Emotional support animals are no longer accepted for travel on Southwest. The change is in alignment with the regulatory changes from the U.S. Department of Transportation (DOT) ruling regarding the transportation of animals in the aircraft cabin.
I still want to travel with my pet who was formerly an Emotional Support Animal (ESA). How do I know if my pet meets the requirements?
Any animal that formally traveled as an ESA and does not meet the requirements as a trained service dog, may be eligible to travel as a pet under our current pet policy instead.
Will I be able to bring my trained service dog?
Yes, we continue to support the ability of our Customers to bring trained service dogs, including those for psychiatric service, for travel. Dogs may be trained to assist with types of disabilities to include a physical, sensory, psychiatric, intellectual, or other mental disability. Dogs will be the only service animal accepted—no other species will be accepted as a trained service animal.
I booked my flight with my ESA prior to March 1. Does this policy change this apply to me?
Yes, Customers completing travel on or after March 1 will be subject to the new policy, regardless of booking date.
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Our Employees are the Heart of Southwest Airlines , and d elivering outstanding Hospitality is one of our top priorities . There’s no greater recognition an Employee can receive from a Customer th a n a formal compliment. It’s never been easier to submit a compliment. You can call, write, or use social media to pass along your praises , and one of our Customer Service Representative s will formally document your positive experience. To Submit a Compliment: Message: here . Send us a DM on Twitter here . Send us a private message on Facebook here . Call Customer Relations Department Monday-Friday at 1-855-234-4654.
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Traveling with your firearm is permitted provided certain requirements are met. Each Customer may check a firearm in place of one of the two free pieces of luggage at no charge, and the Customer must declare the firearm.
Firearms need to be in a hard-sided, locked container that is of sufficient strength for normal handling. The container must completely secure the firearm from access, and if the case can be pulled open with minimal effort, it will not be accepted.
Upon your arrival to the airport, be sure to visit the full-service ticket counter. Customer Service Agents can accept and check firearms and complete a firearms inspection tag. Please visit our website before traveling to familiarize yourself with all requirements associated with transporting firearms .
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We’ve loved surprising our loyal Rapid Rewards Members with drink coupons after completion of 10 revenue flights .
Related Article: Receiving Drink Coupons
Related Article: Modified Onboard Food and Beverage Service
While these drink coupons are valid for 12 months from the date of issue, we recognize that Customers are not able to u se them at this time since we have temporarily suspended alcohol service onboard all our flights.
As such, we’re giving you more time to enjoy your complimentary drink. Due to the temporary suspension of our inflight alcoholic beverage service, any drink coupons set to expire throughout 2020 will now be accepted through December 31, 2021. Please keep your original coupon(s) to redeem onboard once inflight beverage resumes. Cheers!
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Flying with your furry friend on Southwest couldn’t be easier! Find answers to the most popular questions for pet travel below or review the full details of our Pet Policy.
What types of pets do you allow onboard?
We welcome small dogs and cats onboard domestic flights within the United States. They must fit in an approved pet carrier.
Doe s my pet need to stay inside a carrier for the full duration of the flight?
Yes, we do require your pet(s) to be secured in the pet carrier at all times while in the gate area, during boarding , and deplaning. Pets must remain in the carrier for the entire duration of the flight.
What are the dimensions of the required pet carrier?
The maximum dimensions of a pet carrier can be no larger than 18.5” long x 8.5” high x 13.5” wide. The carrier must be leak-proof and well ventilated. The pet carrier must be small enough to fit under your seat in front of you per Federal Aviation Administration (FAA) regulations.
Do you sell pet carriers?
Yes, we do sell pet carriers! We have an official Southwest Airlines branded pet carrier available for purchase for $58 (tax included) at any Southwest Airport Ticket Counter or onli n e ( tax not included) at Southwest: The Store . Have you r pet travel in style with a Southwest Airlines branded pet carrier!
How many pets can I bring onboard?
Customers are welcome to bring at most two animals of the same species onboard. For example, a cat and dog traveling in one pet carrier will be denied travel. Customers are only allowed to travel with one pet carrier. If your pets cannot stand or sit comfo rtably in one pet carrier , they will be denied travel .
Can I bring a pet carrier, personal item, and my carryon bag onboard?
No, pet carriers are considered either a personal item or a carryon item. You may board the aircraft with a pet carrier and a personal item OR a pet carrier and a regular size carryon bag. You may not board the aircraft with a pet carrier, a regular size carryon bag, and a personal item.
How can I add my pet to my reservation?
Please add your pet to your reservation before arriving at the airport. If you use Facebook or Twitter, our Social Care Team will be happy to take care of adding your pet to your reservation. Please reach out via direct message (DM) on Twitter @ Southwestair or Facebook private message us with your confirmation number. This is one of the fastest ways to take care of adding your pet to your reservation! If social media isn’t your style, you can contact our Reservation s Team at 1-800-435-9792 before your travel date .
What is the cost to travel with my pet?
The cost to travel with your pet is $95 each way per pet carrier. You can purchase the pet fare at the t icket c ounter before going to your departure gate.
St ill have questions? V isit our Pet Policy for more information about traveling with your pet.
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To accommodate our current travel demand , it is possible Customers may recei ve a revision to their upcoming it ineraries . We’re here to help you if you need assistance rebooking a flight that was impacte d by a scheduled revision. How I am notified if my itinerary is revised? If you r reservation is revised automatically , you will receive a notification email to your preferred email on your itinerary. This email will show the new time of your revised flights in red with the original itinerary listed below. What if my flight isn’t able to be automatically rebooked? There are times when you r flight cannot be rebooked automatically (service isn’t available, there is a misconnection, time overlaps, etc.) . If this is the case you will not be contacted by email , and your reservation will be revised manually. You’ll be contacted by phone from our Customer Services and Support Team to discuss possible options for rescheduling. Who do I contact if I have rebooking questions, or conflicts with my revised itinerary ? As always, if you have any questions about the flights you were rescheduled to , feel free to reach out via direct message (DM) on Twitter @ Southwestair or Facebook private message us, which is the fastest way to get you taken care of. If social media isn’t your style, you can find our other contact info here .
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More Re w a rds is a program exclusively for Rapid Rewards® Credit Cardmembers to redeem Rapid Rewards Points for items other than Southwest travel. Cardmembers can use their points for merchandise, international flights on global carriers, hotel stays, rental cars, gift cards, and exclusive Cardmember experiences.
How do I get in contact with More Rewards ?
More Rewards’ Customer Service can be reached at ( 800 ) 833-4861 from 7:00 a.m. – 7:00 p.m. CT Monday through Friday.
Can I redeem my Rapid Rewards Points through More Rewards if I’m not a Rapid Rewards Credit Cardmember ?
A t this time More Rewards redemption options are only available for Cardmembers . If you’re i nterested in signing up for a Southwest Rapid Rewards ® Credit Card , we invite you to complete an application here.
What types of questions does More Rewards handle?
You would contact More Rewards if you need to book or change a new reservation using Rapid Rewards Points for international flights on other carriers, car rentals, hotels, cruises, or travel packages. More Rewards also handles any orders, cancellations, returns, or exchanges with event tickets, “experience” awards, gift cards, and certificates using Rapid Rewards Points.
However, i f you have questions on your Rapid Rewards account (e.g. checking your Points balance, how to access your Rapid Rewards account on Southwest.com, password reset issues, when Points will post to your account, etc.) please contact Southwest Airlines Customer Relations at ( 855 ) - 234-4654 from 7:00 a.m. – 7:00 p.m. CT Monday through Friday.
Does More Rewards require ad vanced notice for reservations?
Yes! If a Cardmember uses their points on the More Rewards site to book a car rental, hotel stay, or travel on another airline, there are advanced booking requirements . There is a five-day advanced notice requirement for air, car, and hotel bookings . This a dvanced booking requirement may also be extended around the holiday season.
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Southwest Vacations® is the official vacation provider for Southwest Airlines®. Southwest Airlines contracts a tour operator, Apple Leisure Group, to facilitate and manage Southwest Vacations.
How do I get in contact with Southwest Vacations®?
E-mail: You can reach Southwest Vacations Customer care by sending an e-mail to: firstname.lastname@example.org.
For questions or concerns after your vacation, e-mail us at email@example.com.
Call before your vacation: ( 800) 243-8372. If outside the U.S., call (414) 934-3017. Customer care specialists are available:
Monday-Friday: 8:00 a.m. - 9:00 p.m. CT
Saturday-Sunday: 10:00 a.m. - 6:00 p.m. CT
Call during your vacation: (800) 775-7105 for 24-hour traveler assistance.
Attn: Customer Service
8969 N. Port Washington Road
C an I apply my Southwest Travel Funds toward a Southwest Vacation pa ckage if my package includes air travel?
Yes! Customers booking Southwest Vacation packages that include air travel are eligible to apply their unused Southwest travel funds to their initial reservations. This can be done online here or with a Southwest Vacations Representative over the phone at (800) 775-7105 .
After you’ve made your Southwest Vacations package selections online, you’ll reach the checkout page and scroll down to the “Payment Information” section, which will include a drop-down menu for “Payment Type”. To apply your travel funds, you’ll select “Southwest Travel Funds ”.
I’m experiencing long hold times. Can I contact the Southwest Reservations Team to make changes to my Southwest Vacations Reservation?
O nly Southwest Vacations has the ability to modify Customers’ vacation packages. Southwest Airlines only provides air transportation for Southwest Vacations packages, but the reservations themselves are contracted through a third party vendor, Apple Leisure Group. For any questions related to a Southwest Vacations booking or a refund, please reach out to them directly at (800) 775-7105.
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Aside from the exemptions below, Federal law requires each person to wear a mask at all times throughout the flight, including during boarding and deplaning.
Exemptions to Face Coverings
Young children under the age of 2.
Beginning March 14, 2021, Southwest Airlines will consider applications for exemptions from this mask requirement from Passengers with a disability who cannot wear a mask, or who cannot safely wear a mask because of the disability. Several conditions apply that must be completed/adhered to prior to travel and receiving a mask exemption. For more details on this policy, please visit here.
For the full details of our Mask Policy and other travel guidelines, please visit Southwest.com/Promise.
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It is three o’clock in the afternoon during a Central Florida summer, which can only mean one thing: thunderstorms are on the horizon! At Southwest Airlines, the Safety of our Employees and Customers is always our top priority. On occasion, due to the location and intensity of a thunderstorm, we must delay our flights until the storm has passed. Well, you’re in luck if during a delay you are at Customer Service Agent Bob Campbell’s gate.
Bob Campbell Hosts a Paper Airplane Contest Bob Campbell is coming up on his 15th year at Southwest Airlines and is currently a Customer Service Agent in Orlando, Florida. Bob is known amongst his Orlando Team for hosting gate games with Customers during irregular operations, infusing a little fun in what would normally be a challenging Customer Experience. Bob can probably recite Southwest’s Official Games from the Heart book from memory, but he still carries a copy with him from gate to gate.
In August, his "Worst Driver’s License Photo Contest" game broke the internet and went viral! Since then, Passengers began arriving in Orlando asking for “the famous Bob Campbell.”
“Nothing is better than laughter and smiles,” Bob said. “It makes my day better knowing that I’m empowered to help positively shape our Customers’ Experience.” Bob infuses his Fun-LUVing personality into his gate games. As a former conductor for Amtrak, he calls “All Aboard” and even blows a train whistle that was gifted to him by a fellow Southwest Coheart when it’s time to board.
His favorite gate games range from the funniest driver’s license photo to paper airplane contests and even a scavenger hunt ... yes, a scavenger hunt around the airport! Bob shares that “the scavenger hunt is a fun game to play if you have a lot of time! All the items that you have to collect are either free, or I will accept a photo of the item.” He adds that “kids and parents love the paper airplane contest. It’s a nice way for them to put down the technology and create something together.”
Bob Campbell Hosts a Paper Airplane Contest Hospitality is at the Heart of Southwest Airlines. We encourage our Employees to bring their unique personalities and interests to work and infuse fun into their job. From a singing Flight Attendant and a guitar-playing Pilot to dancing Ramp Agents and relentlessly entertaining Customer Service Agents, our Employees love sharing their personalities with our Customers. In return, it brings our Customers joy to see our Employees have fun on the job.
Southwest Employees love what they do, and it shows by a daily expression of their Heart. Our Employees continue to create special moments with our Customers that are unique and can’t be copied. Bob concludes his announcements by saying, “Now, just remember you won’t see this type of fun at those other carriers.” You are exactly right Bob, and we love you for that.
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“In life there will be highs and lows. The secret is to stay balanced through it all.”
— Jess Gartner, Founder, Allovue
Photo by Cade Martin
As a middle school teacher in Baltimore, Jess Gartner saw how budgeting can impact students’ educational growth. This fueled her desire to provide equal opportunities for every student, and led to her founding Allovue, an education finance startup. As CEO, Jess is working to change how the education sector measures its bottom line by connecting budgets and spending to student success. Since Allovue works with districts in 19 states, Jess is always on the go, so Southwest’s no change fees earn an A-plus in her book. Thanks, Jess, for bringing your expertise from the classroom to the boardroom. We’re honored to fly you everywhere in between.
—Linnea Jordan, Customer Relations
Yes You Can “For female entrepreneurs looking to take the next step in starting your business, remember that you are qualified to take on any challenge. Don’t let fear hold you back.”
Early Bird “When traveling for business, I try to fly out early and use my weekends to explore the area.”
Charm City “Next time you’re in Baltimore, check out Clavel, a family-run mezcaleria and tacqueria, for their incredible tacos and queso fundido.”
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Great adventures are all around us, and there’s no better time than summer to discover them. Whether you are planning a weekend getaway with friends or a summer beach vacation with family, Southwest wants to take you there to help make this a summer to remember.
Figuring out where to go on your summer escape can be a bit overwhelming. You may even be tempted to go back to the same place that you went last summer—or where “everyone else is going”. This year challenge yourself and step out of your travel comfort zone and explore somewhere new.
While some places have been popular with summer travelers for years, others have just recently started to gain attention. From the white sand beaches of Cabo San Lucas to strolling down the National Mall in Washington D.C., no two cities are the same. Here are a few of our favorite Southwest cities for your summer getaway.
Seattle, Washington Space Needle No city embraces summer like Seattle. With over 50 different summer festivals, outdoor movies and countless hiking trails, there’s no better place to be outside. If it’s your first time in Seattle, don’t miss taking a trip up to the Space Needle or strolling through Pike’s Place Market. Stop in Market Grill for lunch, and take a seat at their counter for their famous blackened salmon sandwich and a hot cup of chowder.
Market Grill inside Pike's Place Market
Check out nearby outdoor adventures including kayaking Puget Sound or hiking the North Cascades for breathtaking views. Did you know that the best time to spot the majestic orca killer whales falls between mid-April through mid-September? Hop on one of the many whale watching excursions that leave from downtown Seattle for a quick day trip around the San Juan Islands. It is known to be one of the best spots to catch a glimpse of these beautiful creatures.
Cabo San Lucas, Mexico El Arco
What’s summer without a visit to a beach and a little sun? If you are looking to grab a great deal, look no further than Cabo San Lucas between May-June for off-peak season deals.
The beauty of the Baja California Peninsula surrounded by desert landscapes and beaches is one-of-a-kind. Cabo San Lucas is the ideal destination to have a balance of beach time incorporated with adventurous day trips. While its sport fishing and golfing are renowned around the world, don’t pass up an opportunity to go scuba diving, snorkeling, take an ATV tour, or kayak.
You’ve come to the right place for not just great Mexican food, but fantastic seafood that was likely caught only miles from your table. Don’t miss the shrimp and fish tacos at Los Tres Gallos, a quaint Mexican restaurant decorated with rustic wooden tables, vibrant colors, handmade pottery, and hanging vintage lights.
Orange County, California Disneyland Resort
Step out of the John Wayne Orange County Airport and immediately feel the warm California sun and ocean breeze. Here you’ll find some of California’s best beaches-ideal for relaxing or catching the perfect wave. Head over to Huntington Beach to see why it’s known as the true Surf City USA. Don’t forget to take advantage of one of their 500 free fire rings available on the beach designed to be the perfect excuse to roast s’mores for dinner.
This is a summer not to miss at the nearby Disneyland Resort as Disneyland celebrates the debut of Pixar Fest from April 13th to September 3rd. You’ll enjoy a new nighttime fireworks show guaranteed to light up the night sky. Look for Pixar themed inspired treats, and have the chance snap a photo with some of your favorite Pixar characters!
If you are looking for a lunch or dinner with an eclectic vibe with over 20 artisan eateries proven to please even the pickiest of eaters, pay a visit to the Anaheim Packing District. Sunlight beams down from the top of the atrium, making this large market-style space warm and inviting. For a new spin on the popular boba tea, check out Mini Monster, and for everyone’s favorite summertime sweet, don’t pass up Popbar for a new spin on popsicles.
Popbar at the Anaheim Packing District
Interested in sharing your travel inspiration? Leave a comment below or visit our Travel Inspiration Discussion Forum to share your knowledge with Southwest Customers.
Philadelphia, Pennsylvania Independence Beer Garden
The City of Brotherly Love is alive and full of life in the summertime. The Spruce Street Harbor Park on the Delaware River Waterfront is the spot to enjoy a summer night relaxing in one of the many colorful hammocks along the waterfront. While you’re here, treat yourself to a local favorite—crabfries and cheesesteaks from Chickie and Pete’s sold along the waterfront. After a visit to Independence Hall, stop in a new place making its own mark in history—the Independence Beer Garden. Take a seat at one of their picnic tables, or settle into an Adirondack chair and sip on local beer, a house made cocktail, and enjoy the ultimate summer escape.
Spruce Street Harbor Park
Don't leave Philadelphia without visiting a true art experience. The Magic Gardens is a collection of mosaics that cover around half of a city block and are made up of elements that you can touch and feel including cement, bicycle spokes, bottles, ceramics tiles, and everything in between. It’s beautiful example of imagination, creativity, and expression coming to life.
Chicago, Illinois Wrigley Field
A city with some pretty chilly winters certainly knows how to enjoy the summertime. Stroll along gorgeous Lake Michigan with the skyline of Chicago behind you, or catch a free concert in Millennium Park. Street festivals are happening almost every weekend in Chicago in the summer time. Come with an appetite to the Taste of Chicago in Grant Park July 11-15, 2018 when local restaurants and food vendors set up booths for samples of their most popular dishes.
Not only are pizza and hot dogs known in this city, but its home of the Original Rainbow Cone. Take a break to cool off and check out this Chicago family run ice cream shop that has been in business since 1926 with a kiosk on the walkway of Navy Pier. A Rainbow Cone consists of the colorful combination of chocolate, strawberry, Palmer House (vanilla with walnuts and cherries), and pistachio ice creams topped with orange sherbet, as a palate cleanser.
Original Rainbow Cone
Washington, D.C. The National Mall
The Nation’s Capital is the place to be during the summer to take advantage of the free and affordable outdoor concerts and festivals. If you are looking to celebrate the Fourth of July here, make sure you scope out a spot on the National Mall early in the afternoon for the best view of this spectacular show.
If you think DC’s National Mall is beautiful during the day, just wait until you experience it on a summer night. The Lincoln Memorial in particular casts a beautiful glow at night as the reflecting pool shines back at you against the Washington Monument and the Capitol.
Enjoy a Friday night with the local Washingtonians and kick back at Jazz in the Garden held inside the National Gallery of Art Sculpture Gardens every Friday during the summer beginning May 18th to August 24th. Sip on sangria and snap your fingers to smooth jazz in the background.
Is one of these cities on your summer travel list? What summer vacation on Southwest Airlines are you most looking forward to this year? And head to Southwest.com to book your next summer getaway!
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“Languages have the power to unite the world.” —Judy Jenner, Co-owner, Twin Translations
Photo by Melissa Valladares
It’s been said, “Nothing is so simple that it cannot be misunderstood.” Taking on this challenge, Judy Jenner and her twin sister, Dagmar, created Twin Translations, a boutique translation and interpretation business. Judy calls Las Vegas home, but her work as a federally certified court interpreter often has her on Southwest flights to Reno for Spanish court interpretations, or traveling to speaking engagements to promote the importance of language, translation, and interpretation. Through her frequent flights, Judy has achieved A-List Preferred status and earned Southwest’s Companion Pass. Being able to change flights easily and without fees allows her to be with her clients at a moment’s notice. Thanks for your loyalty, Judy! Your passion for language and Southwest leaves us speechless.
—Linnea Jordan, Customer Relations
Pass It On “I’m passionate about teaching the next generation of linguists through my work as an adjunct professor at UC San Diego and UNLV, my alma mater.”
Page Turner “I’m a voracious reader of books in my three languages: English, Spanish, and German. My goal is to read around 50 books a year.”
Game, Set, Match! “My husband and I love to travel. We’re looking forward to using my Companion Pass and Rapid Rewards points to attend the U.S. Open in New York this year.”
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David Novak will never forget Flight #468. At Southwest Airlines our Purpose is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Some connections have been known to form before the boarding door closes. Thanks to Southwest’s Open Seat Seating policy Passengers have the flexibility to choose any available seat. For Dallas Companion Pass holder, David Novak, he got his wish in his seat onboard a Southwest flight in the summer of 2008.
In June of 2008, David was in the boarding area at LAX when another Passenger, Hayden, caught his eye. He was hesitant to approach a stranger in an airport, but hopeful to strike up a conversation not knowing if he would ever see her again. It wasn’t until later David noticed that she began to line up for his same flight to San Antonio in the A group. David was boarding in the B group, and kept a mental note to look for Hayden onboard. Sure enough the stars aligned. David took the empty seat next to her.
“She caught my eye sitting in the window seat. As seats were beginning to fill up near the back of the aircraft I knew I had the perfect opportunity to sit in the open seat next to her thanks to Southwest’s Open Seating Policy.”
The two immediately developed a connection and later kept in touch. When they began dating, Hayden was just beginning medical school. The two would frequently hop on Southwest flights to make their long distance relationship only a short flight away.
Seven wedding anniversaries and two children later, the Family of four are anxiously awaiting for their upcoming Puerto Vallarta trip thanks to David’s Companion Pass.
“Travelling Southwest as parents couldn’t be easier. We love their Family Boarding policy, and the flexibility of no change or cancellation fees, which make last minute changes a breeze. It goes without saying Southwest is our airline of choice.”
Every seat has a story at Southwest. Open Seating, no change fees, and low-cost air travel gives you the freedom to write your own. So don’t be too quick to pass up that middle seat on your next flight. It might just turn into something more.
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