Knowledge Base | The Southwest Airlines Community

Commend an Employee

Submitting a compliment for an Employee.

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Fix a Misspelled Name

Correct Reservation Typos in Your First or Middle Name

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Southwest LUV Voucher FAQs

Using your voucher and more.

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Does Southwest offer bereavement fares?

Question Does Southwest offer bereavement fares? Answer Southwest does not ...

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How full is my Southwest flight?

Discussing Your Flight's Load with Customer Relations

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How do I connect to WiFi on my Southwest...

Getting Connected Inflight

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Do I need a negative COVID-19 Test to tr...

Some destinations require a negative test result.

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Checking a Firearm

Requirements for checking a firearm

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Expired 2020 Drink Coupons

Temporary exceptions made to expired 2020 drink coupons.

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Modified Onboard Food and Beverage Servi...

As of May 22, Southwest began serving modified onboard service during flights o...

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Boeing 737 MAX 8 FAQs

Answers to all your Boeing 737 MAX 8 questions.

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Flying with Felines

Tips for flying with your cat.

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What are the ID requirements for minors?

The TSA and Southwest Airlines have different requirements.

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Traveling with Pets

FAQs for Pet Travel

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Where is my seat onboard?

Southwest Airlines has open-seating.

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Making Changes to a Rescheduled Flight

Changing a flight impacted by a schedule revision

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Southwest Destinations Experiencing Trav...

For the most up-to-date information on Southwest destination disruptions and/or...

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File a Lost and Found Report

What to do if you left a personal belonging onboard.

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How to Use the Mobile App Chat Feature

Learn how to reach out to us via the chat feature in the mobile app

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Contact Chase Customer Service

Contacting Chase for Rapid Rewards Credit Card Help

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More Rewards Contact & FAQs

What you need to know about More Rewards

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How to Tell if a Promotion or Contest is...

Things to double check to see if a promotion or contest is legitimate

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Contact Group Travel

Get assistance for your Group Reservations.

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Contact Customer Relations

Here are your contact options for reaching Customer Relations.

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How do I contact Southwest Vacations®?

FAQs about SWA Vacations Bookings.

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Do I need to wear a mask during travel?

On May 1, 2020, we introduced the Southwest® Promise describing our stringent c...

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Will I receive a refund due to COVID-19?

If you booked a nonrefundable fare, Southwest will not provide a refund. If you...

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Does my ticket qualify for a refund?

It depends on your fare type.

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I'm A-List. Can my family board with me?

Yes—if they're on the same reservation!

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What are the current inflight movies on ...

Find a list of current movies and shows available on the Southwest app to enjoy ...

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Accessing Movies, Shows & More in the So...

Movies and show are available in the Southwest app. Learn how to access them!

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Coronavirus (COVID-19) Information and F...

When you travel with Southwest, we have your well-being in mind. In response to...

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HEPA Filtration and Air Ventilation Onbo...

All of our aircraft are equipped with High-Efficiency Particulate Air (HEPA) fi...

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Enhanced Cleaning Onboard and at the Air...

In light of COVID-19, we have added the following stringent cleaning measures: ...

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Why haven’t I heard back about a job I a...

Every position has a different timeline based on the volume of candidates.

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What is the job application process?

We’re so glad you’re thinking about a career at Southwest Airlines!

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What do I do if the job I want is closed...

In order to remain consistent in our hiring practices and to be fair to all appl...

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How do I get to my application/dashboard...

Find your dashboard link in your application confirmation email.

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How do I apply to be a Flight Attendant?

If a Flight Attendant role is not open on our Careers website, we are not curren...

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Are mobile boarding passes available for...

Accessing multi-passenger mobile boarding passes

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What is the policy on military boarding?

Active duty, uniformed military boards before B Group.

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How can I request a ticket donation?

Filling out a charitable giving request form.

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Help! My name changed since I booked my ...

Updating your reservation and Rapid Rewards account after a name change

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When can I check baggage?

How early and late to check luggage

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What happens if I miss my flight?

Get to the airport ASAP.

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Why Can’t I Book Certain Routes?

Learn why some routes are only available during certain times of the year and ho...

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How to Merge Rapid Rewards Accounts

I found another Rapid Rewards account for myself. What do I do?

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How to Cancel One Passenger from a Reser...

Split Passengers off of reservations by contacting Southwest.

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Who has access to the FlyBy Lane?

Discover if loved ones traveling with A-List Members can utilize FlyBy Lanes too

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How to Designate Your Companion

Learn how to set up your Companion so they can start traveling with you for free

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How to Change Your Companion

Learn how to switch up your designated Companion

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How do I apply for a job at Southwest Ai...

Submitting an application for a career opportunity on our Southwest Careers site

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Suspect there is unauthorized activity i...

What to do when there is unauthorized activity in your Rapid Rewards account

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How can my iPhone help store info for fr...

How to use your phone’s text replacement feature

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Where do I find my Business Select Fare'...

The free drink coupon is visible in the details portion of your mobile boarding ...

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Nursing Moms Take Flight

Breastfeeding Travel FAQs

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How to create a Rapid Rewards account

Sign up for Rapid Rewards at Southwest.com

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How to get Rapid Rewards points from a p...

Requesting past flight points via Rapid Rewards

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Requesting a Non-Passenger Escort Pass

Procuring a security document when you’re not traveling

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What’s the best way to shop low fares on...

Four tips on snagging the cheap seats!

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How do I book a flight with points?

Browsing and purchasing airfare in Rapid Rewards Points

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How do I automatically add my KTN to a r...

Automatically include your KTN via Rapid Rewards

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How do I add my Known Traveler Number (K...

Add your KTN while booking or automatically via Rapid Rewards

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How does EarlyBird Check-In work?

Your pre-departure EarlyBird timeline

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How do I verify that I added EarlyBird t...

Learn all of the places to check to verify that you added EarlyBird to your rese...

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Earning Rapid Rewards Points

Learn all of the different ways you can earn Rapid Rewards Points

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When to Call to Book a Reservation

Know when you need to call us to book your reservation

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Receiving Drink Coupons

How to Receive Drink Coupons

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How to Search for Nonstop Flights

Plan ahead for a faster journey.

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How to Use Your Travel Funds

I have a credit from a past flight. How do I use it?

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When does Southwest extend its schedule?

How to always know when we plan on releasing our next schedule.

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Traveling with Little Ones: The Logistic...

10 questions from a new mom flying with her baby daughter for the first time.

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How do I look up my aircraft type?

How do I look up the aircraft type scheduled to operate my flight? 1. Head to So...

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Submitting a Suggestion and/or Complaint

Your concerns are important. Here's how you can share them with us.

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Submitting a Customer Service Compliment

The official how-to for submitting a Customer Service compliment.

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