Skip to main content

Southwest Airlines Community

Day 2 and Another 4.5 Hour Hold Time. Still Holding, Still No Answer!

Geoprofjon
New Arrival

So what is Southwest doing? This is the second day I've been on hold for over 4 hours. Do I need to cancel my return flight? Will I ever get a chance to rebook? Is anybody answering the phones? I followed Southwest's directions once I got my cancellation notice, but nothing is working.

 

How is this acceptable?IMG_9288.jpeg

3 REPLIES 3

Re: Day 2 and Another 4.5 Hour Hold Time. Still Holding, Still No Answer!

Geoprofjon
New Arrival

Now we are at the 5 hour mark!

Re: Day 2 and Another 4.5 Hour Hold Time. Still Holding, Still No Answer!

bec102896
Top Contributor

Sorry you have been on hold so long. 

I would try reaching out on Twitter and hopefully they can respond. 

The last couple days have been rough I’ve been apart of it as well all we can do is just be patient and we will hopefully be on our ways soon. ATC in Jacksonville had issues and add the airline crew problems and it just makes a mess of a situation. 

Once travel is complete I would send an email to southwest and hopefully they can send out some compensation to make up for the experience. 

-Blake 

Re: Day 2 and Another 4.5 Hour Hold Time. Still Holding, Still No Answer!

jksobonya
Rising Star

Hang up and contact Southwest on social media. Phones are the airlines preferred method of contact but in the case of these long wait times I suggest an alternate option: social media (FB, Twitter). I get faster responses that way and don't have to wait on hold.

 

--Jessica