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Flight Credit Missing

saltatoria
New Arrival

I purchased a flight for $591.92.

 

I then changed one leg of the trip, resulting in a partial credit.

 

I then changed it AGAIN and applied part of that credit.

 

Then I had to cancel my trip altogether.

 

My account shows I only have $290.97 available. Shouldn't I have the entire $591.92?

 

I emailed Customer Service, but I figured I'd start here. I read all of the FAQs and didn't see anything about only receiving partial credit.

 

Thanks!

4 REPLIES 4

Re: Flight Credit Missing

dfwskier
Top Contributor

Is $290.97 what shows up when you log in to your account and view flight credits?

Re: Flight Credit Missing

saltatoria
New Arrival

Yes, that's the total I see under the Flight Credits in my account. Both credits show the same reservation number.

Re: Flight Credit Missing

TheMiddleSeat
Top Contributor
Solution

Was it an Anytime or Business Select fare that would be eligible for a cash refund?

 

You could also enter your name and confirmation number here to see if the full amount is available and just not listed in your account. Sometimes credits do not appear in the account, but are fully usable. 

https://mobile.southwest.com/travel-funds/look-up

 

--TheMiddleSeat

Re: Flight Credit Missing

saltatoria
New Arrival

It was a "Wanna Get Away".

 

I took your advice and looked it up by reservation number. I clicked "Add to My Account", and now they are there. 🙂

 

Thank you so much!