Luggage lost

[Jwthompson]

Our planes luggage is lost or a good part of it. Lines are 100s long, we’ve spent close to three hours waiting for plane to be unloaded. There’s no customer service, no one to help, no supervisors and we have three small children and grandparents all with no winter clothes. How do we get our luggage back?????? We’ve spent first two days of vacation trying to find it.

[TheMiddleSeat]

No need for the multiple posts. Use the contact us link at the bottom to contact Southwest. 

--TheMiddleSeat

[Jwthompson]

They will not respond to us. After 2,1/2 hours on hold the second time they reconfirmed our luggage is at the airport but not yet entered into their system. They again gave me the airports direct line and the assurance that the phone would be answered but after dozens of calls not one is answered. Not one message is returned. 

[Jwthompson]

Is your full time job responding to people’s concerns about southwest? Have you actually used these links offered? 

[Jwthompson]

On the link contact us they provide an email us with the notice of a 10 day response time. They are so kind to return an email concerning our luggage 4 days after our trip. That is so helpful.

[Jwthompson]

On the link contact us they provide an email with the notice of a 10 day response time. They are so kind to return an email concerning our luggage 4 days after our trip. That is so helpful.

[dfwskier]

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@Jwthompson wrote:

On the link contact us they provide an email with the notice of a 10 day response time. They are so kind to return an email concerning our luggage 4 days after our trip. That is so helpful.

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Southwest has changed the look of the "contact us" page. It used to be obvious that twitter and facebook were options. That is less so now.

On the "contact us" page move over to the  bottom right side of the page to the words "connect with us" and choose either facebook or twitter.