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Re: Customer relations email address.

Rakly
New Arrival

This continues to be a problem. I was just told to email customer relations and wasted 10 minutes looking for the email! The wait time on the customer relations line is 45 minutes and the recorded prompt instructs people waiting to email. I am discouraged by my experience with swa over the last week. 

Re: Customer relations email address.

dfwskier
Top Contributor
Solution

@Rakly

 

As is the case with many travel related companies (hotel, car retal, airline, etc) there is no published e-mail address as the companies would be covered with spam.

 

BUT YOU CAN CONTACT THE COMPANY VIA E-MAIL THROUGH THE COMPANY WEBSITE. Click on send us a e-message under Email us -- third item from the top left of the contact us web page below:

 

https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US

 

 

customer service

marymary
New Arrival

Is there only 1 person working in the customer service dept.?  Trying to get hold of somebody for the last three days to check on my refund.  What is going on?

Re: customer service

NicoleAshley
Employee
Employee

@marymary wrote:

Is there only 1 person working in the customer service dept.?  Trying to get hold of somebody for the last three days to check on my refund.  What is going on?


@marymary , we apologize for the frustration! You can try reaching out on Facebook or Twitter since our Social Care Team is typically very quick to respond. Our phone Agents are available 24/7 at 1-800-I-FLY-SWA or you can Contact Customer Relations.

 

Thanks,

 

Nicole
Community Manager

Re: Customer relations email address.

dennisg34
New Arrival

@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 


Ya the form is NOT there, where the hell is the form? 70 minute waits for calls is ridiculous with NO option to call you back in the order customers called in.


@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 



@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 


 

Re: Customer relations email address.

SWDigits
Rising Star

@dennisg34 hopefully the screen shots below help you out.  The click path: Scroll to the bottom of this page and click "Contact Us" --> then click "Email Us" --> then fill out the pop-up form and click "Send E-mail".

 

1.  Contact Us.png2.  Email Us.png3.  Send E-mail.png


Customer | Home airport DCA

Re: Customer relations email address.

MW12
New Arrival

The website has changed and no link to email exists. 

Re: Customer relations email address.

dfwskier
Top Contributor

@MW12 wrote:

The website has changed and no link to email exists. 


No it hasn't. Look again.

 

https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US

Re: Customer relations email address.

dfwskier
Top Contributor

@dennisg34 wrote:

@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 


Ya the form is NOT there, where the hell is the form? 70 minute waits for calls is ridiculous with NO option to call you back in the order customers called in.


@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 



@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 


 


The e-mail functionality is listed on the top left of the page - third from the top - left side of the page.

Re: Customer relations email address.

Rippoffed
New Arrival


I've been trying to get through on your 1 800 number multiple times since I apparently "made a reservation" in error after being confused by the Southwest website. I did not book and finalize this reservation. The website tricked me into giving payment information although I was not ready to make final plans or payment. I used my mother's credit card to hold a flight, but not be charged until I finalized it and paid with my own card. I have tried many times, both email and 1.800.434.9792 several times as well as customer relations at 855.234.4654. I have waited over an hour each time to get a call back, and then listened to your music while on hold for another 15 minutes. As a matter of fact, right now, while I am typing this email to you, I have been on hold again with customer relations and listening to the music now for 17 minutes so far. Please fix this error and refund any and all charges. ATTACHED to the bottom of this email is my original correspondence with you via email. I contacted you several times within the 24 cancellation period!!! ... When I was actually able to get a live person on the line she was very polite, and she explained to me that they were indeed having issues with the lines. She basically told me there was nothing she could do to help me and that I would have to speak to Customer relations.. that is where I am right now. After MUCH of my time wasted on hold once again I finally spoke with Gary Ramsey. Mr Ramsey was completely unable to help me and would only repeat the same "there's nothing I can do it's outside the 24 hour cancelation time".