Policy exceptions for coronavirus

[Dp1]

We had to cancel a trip because of coronavirus fears and will have travel funds expire and I think southwest should make an exception right now to the expiration policy since these are very unusual circumstances and they should appreciate their customers. 

[dfwskier · Accepted solution]

This is  cutomer to customer forum. Thus SW might not see any request made here.

My suggestion is that you contact the company:

https://www.southwestaircommunity.com/t5/Knowledge-Base/Submitting-a-Suggestion-and-or-Complaint/ta-...

[SWDigits]

@Dp1 also take a look at the link below, it includes the following quote:

"I have travel funds that are set to expire soon, but I am not comfortable booking a new ticket yet, will Southwest extend the expiration date?

Please contact a representative at 1-800-I-Fly-SWA to discuss options."

Source: https://www.southwestaircommunity.com/t5/Blog/Southwest-Closely-Monitoring-the-Coronavirus-COVID-19/...

[CMcMahon]

The way Southwest is handling the Coronavirus is unacceptable. Travel vouchers for 6 months! That’s terrible! We should get a full refund. Yes this is out of their control but having my trip canceled is out of my control too. I used to be a loyal Southwest customer but not anymore. For a company who prides themselves on customer service, this is not how to treat your customers.