- Subscribe to RSS Feed
- Mark Post as New
- Mark Post as Read
- Float this Post for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Without my consent or initiation, Southwest removed over $1000 in travel funds from my account. I've called in multiple times, sent emails, and filed complaints. Their response is that they refunded them over a month ago to my credit card. They were never refunded and my credit card company shows no record of a transaction. I've tried multiple times to escalate this with Southwest and no one has ever been able to help. Anyone have a suggestion? Do I need to file a complaint with the Better Business Bureau or pursue legal action? At this point, it's just been total incompetence from Southwest.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Based on what reason were they supposedly refunded? That is not typical
--TheMiddleSeat
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
They never provided a reason why the funds were removed from the account.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Travel funds are considered personal property, like cash in an account.
If you have documentation that the funds were there, then missing, send a letter to Southwest's Legal Department and present your evidence.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Southwest has acknowledged that the funds were there. They've also acknowledged that the funds were removed by them, without my prompting. I've tried to avoid legal action, but at this point, it seems like that's the next step.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
maybe your travel funds expired before the no expiration policy took effect.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Travel funds shouldn't expire. They're not promotional items. It was real money that was paid for flights that didn't occur in spring of 2020, due to COVID.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
@DoubleK wrote:
Travel funds shouldn't expire. They're not promotional items. It was real money that was paid for flights that didn't occur in spring of 2020, due to COVID.
People that bought WGA tickets before the rules changes agreed to terms in which in certain circumstances the travel funds would expire. No one forced people to buy those tickets.
That's all that really "legally" matters.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
They didn't expire. They were "refunded", just not to my credit card.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
@bec102896 wrote:
maybe your travel funds expired before the no expiration policy took effect.
Sounds like the most likely explanation to me. The airline doesn't just go about deleting funds willy nilly.