685
Posts
Loves Given
474
Loves Received
49
Solutions
05-13-2019
10:00 AM
3 Loves
Hi there, I'm Zev, a volunteer (non-employee) member on this forum, and I'm sorry to hear of your frustration with this incident. I would assume it's up to the gate agent to allow more than one passenger to board, and I'm sorry the family couldn't sit together. There isn't much we can do here, except suggest you raise this directly with the airline via this link: https://www.southwest.com/contact-us/contact-us.html. If you have Twitter, you can reach out there too. Aside from this flight, I hope the rest of the trip went well! Make-a-wish is such an awesome organization, and I'm sure they gave your daughter the fun she deserved, and so much so that she forgot about her flight down! Feel free to reach out with any other questions here,
... View more
Mind if i jump in? You can also tweet/DM the airline too. Apologies for the trouble, and I hope this is resolved soon.
... View more
Just to hop in, the connecting airport should be available to provide you and your mother with a wheelchair during her stopover. As mentioned, you can check it to the connection, but by the time you retrieve it from baggage claim (or the time it makes its way to the ramp), it might be time to check it again!
... View more
04-17-2019
04:55 PM
Just to add, you might want to clear cookies/cache for your browser. Hope this helps!
... View more
04-17-2019
04:54 PM
04-17-2019
04:54 PM
That's awesome! @msturtz wrote: I'll echo what others have said... in DEN, there's often a lot of planes in the same section of terminal, so the device may connect to you another plane besides the one you were on, especially as you get out of range of your plane. I recently had an experience where I paid for the WIFI, and it said I was connected, but wouldn't let me go anywhere, I just got back to the "connect" screen. But it wouldn't let me pay again, since I'd already paid. I finally rebooted my device, and reconnected, then paid again, and everything was fine. I figured they'd take care of it, but after my flight I contacted Southwest and they refunded not one but both of the charges.
... View more
You did the right thing by filing the lost item report! The Southwest team takes this seriously. If the item is found, you'll be notified and it'll be returned. Unfortunately, there are times that other passengers may take the item (with the intention of returning it), and then forget to return it. Hope it's returned shortly!
... View more
04-15-2019
10:45 AM
04-15-2019
10:45 AM
Hi there, Super sorry to hear of your troubles with the Max8. As this is outside of Southwest's immediate control, it's a tricky spot for all. Considering your flight was cancelled, you should be able to call and request a fare difference, if one does exist. Have you spoken to customer service about this? Hope this all works out!
... View more
04-10-2019
10:27 AM
1 Love
Just to add on, for security reasons, airports and the TSA sometimes shut these lanes down for the day. I just flew from FLL and didn't see any issues on the day I flew.
... View more
04-02-2019
03:56 PM
04-02-2019
03:56 PM
That can be tough. Due to the cancellation, the airline did what it can to get you on a new flight. Also, keep in mind that it might be out of space on the flight's you're looking to take. I'm sure you can try calling/tweeting again to see if they can make the change for you again. Keep us posted,
... View more
04-02-2019
03:54 PM
Hey there, If your flight was cancelled due to a plane grounding, Southwest has been very on top of rebooking you at no extra expense. Have you spoken to customer service (phone/twitter) about this?
... View more
03-26-2019
09:55 PM
Hi there, Just to be clear, are you referring to "Active Member" that appears near your name in this Community Forum? Z
... View more
03-26-2019
09:53 PM
Hey there, Southwest has pulled their 737 Max 8s from service, and are offering to rebook customers with no transfer or change fees, and that includes no difference in fare. You can check your reservation if this waiver is in place for your trip. Hope this helps,
... View more
LUV the article, and the post!
... View more
Hey there, While we're glad everyone's got the "American Spirirt" (get the pun?), we're sorry to hear of your troubles with Southwest. Have you reached out to customer service for potential credit due to the flight cancellation? Also, if you were at the gate already, did a gate agent assist with rebooking? Apologies again, Zev
... View more
03-14-2019
11:18 PM
03-14-2019
11:18 PM
Hey there, To assist you best, could you clarify if your child is a lap infant or will need a seat? In the meanwhile, have you tried reaching out to @SouthwestAir over Twitter?
... View more
03-12-2019
07:49 AM
1 Love
Hey there, Try searching via a third party flight tracker, like FlightAware. Hope this helps!
... View more
03-12-2019
07:47 AM
03-12-2019
07:47 AM
Hey there, Unfortunately, LUV vouchers expire after one year from the day they're issued, and cannot be extended or offered a cash value. Learn more: https://www.southwest.com/flight/travel-funds-search.html Apologies. As a passenger, I understand why this can be rough. Hope it works out,
... View more
02-28-2019
10:35 AM
Best advise is to keep an eye on the Southwest Careers site, as it will be updated as soon as positions become available!
... View more
02-28-2019
10:33 AM
1 Love
Hey there, I haven't seen this issue, but maybe try clearing your browser's cookies and cache?
... View more
Love this feature! Makes family travel super easy.
... View more
02-22-2019
03:54 PM
2 Loves
We certainly hope it doesn't come to that, but instead hope that you're well on your way with no delays at all. Have a safe flight(s)!
... View more
Hey there, Texas is such a beautiful state - I think you'll enjoy it! In response to your question, there's no way of knowing which flight will experience a delay. However, note that the airline is doing everything it can to keep planes/flights moving; and to lift this "emergency maintenance" issue. Be sure to keep an eye on your flight status via the website (https://www.southwest.com/air/flight-status/index.html), Twitter, or via phone. Finally, rest assured that if a delay hits your original flight, the airline will do all it can to get you on the next flight out. Enjoy your trip,
... View more
02-22-2019
10:55 AM
Hey there, I answered a similar message of yours with the following: Be sure to share this via the customer service option on the web, or online via Twitter. The teams are always interested in hearing from Passengers on new routes!
... View more
02-22-2019
10:55 AM
1 Love
Hey there, Be sure to share this via the customer service option on the web, or online via Twitter. The teams are always interested in hearing from Passengers on new routes!
... View more
02-22-2019
10:53 AM
3 Loves
Hey, Apologies for the delay, and for the last minute notice. The airline is currently experiencing a higher volume of delays due to plane maintenance and weather. In addition, there was a nationwide ground stop due to a computer glitch (https://www.wfsb.com/news/southwest-airlines-experiences-computer-glitch-that-s-affecting-flights/article_183dbec0-369b-11e9-9deb-bb66e980ec55.html). As a result of the domino effect, it can be harder to bring in the needed equipment, manpower, and/or replacement aircraft. Were you booked onto another flight? If not, a gate agent, or online/phone customer service can assist. Hope you're on your way shortly,
... View more
Hey there, As a community member, I'm certainly to hear of that. While I'm sure flight attendant meant nothing personal and may have been tired from the delay, I'd recommend you reach out to the customer team (via phone or Twitter) and share this with them, as they'll have the resources needed to escalate this. Safe and happy travels,
... View more
Hey, Thanks for reaching out. That's a great question! At Southwest, not all reservations are refundable, but they are all reusable as long as you cancel your reservation at least ten (10) minutes prior to scheduled departure of the flight. Since you cancelled after 24 hours of booking the flight, you can't get cash back, but you'll recieve a travel voucher valid for one year, which can be found under the original confirmation number. You can find the value of each voucher here: https://www.southwest.com/flight/travel-funds-search.html. Hope this helps!
... View more
+1 here, I'd love to see that happen, for all CP holders, regardless of boarding group. If you're my companion, I obviouly want you with me, and next to me!
... View more
02-13-2019
09:33 AM
02-13-2019
09:33 AM
Just got the Companion Pass, and now I'm considering where to go first! We're thinking a few states, and then maybe Mexico! Hope Hawaii flights start soon!
... View more
That's fine, and as @TheMiddleSeat mentions above: A car seat is not required, but is recommended by Southwest Here's some info from southwest.com: "Southwest Airlines and the Federal Aviation Administration (FAA) strongly recommend that infants and small children who weigh 40 pounds or less be secured in an appropriate CRS when traveling by air."
... View more
Loves Given To
