Southwest Airlines Community

@AnyoneButSW I would get in touch with Southwest again as noted by NicoleAshley.   See this thread for a customer refunded without any issues for a Southwest cancelled flight:   https://www.southwestaircommunity.com/t5/Travel-Policies/What-Southwest-are-y-all-flying/m-p/104754 ... View more

@dgt191-_ if Southwest cancels the flight then you should be able to request and receive a refund.  You will need to contact Southwest after the flight is cancelled, see this thread: https://www.southwestaircommunity.com/t5/Travel-Policies/What-Southwest-are-y-all-flying/m-p/104754   If you cancel then you will receive travel funds. ... View more

If Southwest cancels the flight then you are entitled to a refund, see this thread: https://www.southwestaircommunity.com/t5/Travel-Policies/What-Southwest-are-y-all-flying/m-p/104748   Your question applies if you cancel the flight, in which case, the funds are assigned by passenger.  Only the original passenger is able to use the funds.   It may be worth waiting to see if Southwest cancels the flight before you take any action. ... View more

@bwallet I believe the other reports from folks that they did not get the same response from Southwest as you.  Are you able to continue to share your experience with others in the forums so they know to try again?  I haven't been directly impacted so am unable to share my own first-hand experience. ... View more

From reports I'm seeing in discussion threads, both here and in other forums, you will need to insist on a refund when you contact Southwest if Southwest cancelled the flight. ... View more

@Amaiahjanae here is the link to the TSA page with identification requirements.  If I was in your shoes then I would get an ID from the list before attempting to fly:   https://www.tsa.gov/travel/security-screening/identification ... View more

@AnyoneButSW wrote: we didn't choose to cancel and your agents saying "SW didn't canx either, C-19 did" is disastrous PR ^^^ Wow.  Just wow if this is what agents are saying. ^^^ ... View more

@Coneheado I don't know what Southwest is thinking or doing because there are multiple forum users reporting that Southwest is refusing refunds for Southwest cancelled flights.   What *should* happen, and what has happened in the past, is that you would get a refund back to your credit card.   If funds are issued then they are assigned by ticketed passenger. ... View more

@KMA78 Southwest indicated in their blog post that the IT implementation will take time. ... View more

This message mentions Companion Pass qualification, it's the only mention related to Companion Pass I've seen:   https://www.southwestaircommunity.com/t5/Blog/A-Message-from-our-SVP-and-Chief-Marketing-Officer/ba-p/103995#U103995 ... View more

@chrisglen most of us here are customers like us.  I think these parts are applicable for you, it may take a little bit of time to see the updated expiration (see second bullet point):   -->start quote<-- Any travel funds created because of a flight cancellation between March 1-May 31, 2020, will have an expiration date of June 30, 2021 It will take our technology teams a few weeks to make these changes, and once you’re ready to use these funds, simply reference the PNR number on the reservation and use it as you would use “store credit” at most retail establishments. -->end quote<--   Source: https://www.southwestaircommunity.com/t5/Blog/A-Message-from-our-SVP-and-Chief-Marketing-Officer/ba-p/103995#U103995 ... View more

@lbishop no, they are not.  See this discussion thread for a similar question with additional context:   https://www.southwestaircommunity.com/t5/Rapid-Rewards/Get-SWA-points-back-after-cancelling-international-flight/m-p/102093 ... View more

As another customer it is always good to hear stories like this! ... View more

@alehnick this is troubling as it indicates a potential unannounced change. ... View more

@jcortes836 did you see the following post?  If I were you I would use the email address provided to make your refund request:   https://www.southwestaircommunity.com/t5/Travel-Policies/GLOBAL-PANDEMIC-ZERO-EMPATHY/m-p/103662/highlight/true#M12087 ... View more

@jeff325ci for awareness I just saw that Southwest is halting international flights by the end of this weekend use these links for detail about specific destinations, here and here. ... View more

@veronicavoodoo for awareness I just saw that Southwest is halting international flights by the end of this weekend use these links for detail about specific destinations, here and here. ... View more

@blakelyb for awareness Southwest is halting international flights, their last flights to and from Cancun are on Sunday so don't miss your Saturday flight!!!   Detail from Southwest is here and here. ... View more

Have you already contacted Southwest to double check with them and to request a refund for the extra seat?  Don't call, the phones are jammed so best bets are probably the chat function with the app or Twitter (their handle is avaiable by clicking the "Contact Us" link at the bottom of forum pages). ... View more

It's a crazy time, I hope everone stays safe.  I am grateful for the opportunity to compare notes with others here!!! ... View more

I am another customer too so check with Southwest to confirm but here is what I think is the relevant line in the updated policy:   "Any travel funds created because of a flight cancellation between March 1-May 31, 2020, will have an expiration date of June 30, 2021"   If you cancelled the flight in March then it seems like that is when the travel funds would be created, which would then have a June 30, 2021 expiration.  Southwest said they would need time to update their IT systems so give it some time if you don't yet see a June 30, 2021 expiration.   You can check your travel funds in your RR account or here: https://www.southwest.com/flight/travel-funds-search.html   This is the link to the latest post I've seen: https://www.southwestaircommunity.com/t5/Blog/A-Message-from-our-SVP-and-Chief-Marketing-Officer/ba-p/103995 ... View more

@jr13160 I don't work for Southwest, I'm another customer too so I can only speak to what I understand of the situation:   "Any newly created travel fund because of a flight cancellation between March 1-May 31, 2020, will have an expiration date of June 30, 2021" --> if you cancelled in March then I think this would apply to you, would it not?  My understanding is that it will take some time for the Southwest IT system to catch up and reflect the change. Earlier in the thread you mention a cancelled hotel book through Apple Leisure Group, that is a separate company so you would need to get in touch with them to see how they are handling the situation. Hope this helps! ... View more

Here is some of the wording from the advisory, they are advising return home, which it sounds like you are doing:   "In countries where commercial departure options remain available, U.S. citizens who live in the United States should arrange for immediate return to the United States, unless they are prepared to remain abroad for an indefinite period."   Source: https://travel.state.gov/content/travel/en/traveladvisories/ea/travel-advisory-alert-global-level-4-health-advisory-issue.html ... View more

Southwest just updated their policy:   https://www.southwestaircommunity.com/t5/Blog/Policy-Update-Clarification-Extending-Travel-Credit-and-Refunds/ba-p/103844 ... View more