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03-16-2020
06:10 AM
I've never applied to work for Southwest but I've only seen posts here where "closed complete" meant the person did not get the job. I don't know what the system says when a person is hired. Multiple airlines are announcing staff reductions, leaves of absence, or hiring freezes, it's not a good situation for anyone.
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Most of us here are customers so you probably want to get in touch directly with Southwest, click the "Contact Us" linked at the bottom of forum pages for their Twitter handle and other contact options. This entire situation has evolved very quickly so hopefully Southwest is able to react in a timely manner, even if it's just to explain a pending update to their policy.
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03-15-2020
05:19 PM
3 Loves
I would contact Southwest directly (contact options are in the "Contact Us" link at the bottom of forum pages) and, in part to give them time to have the dust settle with a record of correspondence, I would do it by a written letter sent in the mail.
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03-15-2020
11:26 AM
3 Loves
It's fascinating to me because comments on news articles about other airlines people are furious about other airlines' policies too. Basically what I'm observing is that people are mad at airline X because they feel like the airline X policy, whatever it is, isn't a flat out cash refund. My *personal* observation as another airline customer on Southwest and others.
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03-15-2020
02:44 AM
1 Love
@AnnaSF are you within the 24-hour purchase window? If so then you are entitled to a cash refund. If not then see the previous replies.
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03-14-2020
09:15 PM
2 Loves
No, you'll be able to apply it to future flights so long as travel is complete within one year of the original purchase date.
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This was resolved in another thread, the op stated they were initially given incorrect information and it somehow also involved Southwest Vacations. This same topic was posted to multiple threads
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03-14-2020
05:42 PM
@Shaniem can you copy/paste the exact limitation you state you are seeing? You're posting the same thing to multiple threads most of us here are customers and we may be able to help if you state the exact wording. However please don't post any confirmation numbers or other personal information.
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03-14-2020
05:33 PM
@Shaniem something doesn't sound right, that's the first I've heard a report like yours.
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TSA posted and pinned this video to their Twitter feed: Wondering what you can take in your carry-on bag to stay healthy? https://twitter.com/TSA/status/1238223975723020289
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If I understand your situation correctly then everything will have the earliest expiration date so June 2020.
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03-14-2020
04:06 PM
03-14-2020
04:06 PM
The "accounting" for the tickets is done at the individual passenger level.
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03-14-2020
04:03 PM
1 Love
@Carrieokki wrote: Will the 1 year to use the credit renew when I reschedule? No, the clock starts when you initially bought your ticket.
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@JohnnyQ wrote: Your reply to "shame on southwest" has pissed off a lot of people, me included. Everyone in this thread is a customer, I think I can say in good conscience the folks that are frequent posters here are trying to help.
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@CindyRD I would send Southwest a written letter explaining the situation and your request. Most of us here are other customers so I don't know if it will work though it can't hurt. Click "Contact Us" to get their mailing address. I'm really sorry to read about everything you wrote 😞
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03-14-2020
02:01 PM
One of my favorite Southwest tools is their flight schedule page. Here is a link for the GEG to LAS route, weekly view, starting in April. Click on the "<" and ">" buttons to scroll through weeks. Hopefully this helps: https://www.southwest.com/air/flight-schedules/results.html?departureDate=2020-04-01&destinationAirportCode=LAS&originationAirportCode=GEG&scheduleViewType=weekly&timeOfDay=ALL_DAY
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03-14-2020
01:57 PM
03-14-2020
01:57 PM
One additional option is also the chat function within the Southwest app.
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Most of us here in the forums are customers like us. I would do two things: Write Southwest a letter and send it in the mail explaining your request for a full refund. The mailing address is listed in the "Contact Us" link at the bottom of all forum pages. You're not alone, take a look at this thread for additional thoughts that are more eloquent than I could put it: https://www.southwestaircommunity.com/t5/Travel-Policies/South-West-Customer-Service-is-a-Joke/m-p/103036/highlight/true#M11856
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While you are waiting on hold reach out to Southwest on Twitter or using the chat function within the mobile app. Don't share travel detail until you are in a DM on Twitter. Click "Contact Us" at the bottom of forum pages for their Twitter handle.
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Agree that the best bet is to get in touch with Southwest to voice your opinion, in writing is probably your best bet, I would mail a physical letter. Another forum user @chgoflyer penned the most sensible and comprehensive thoughts I've seen here, it's probably worth a read https://www.southwestaircommunity.com/t5/Travel-Policies/South-West-Customer-Service-is-a-Joke/m-p/103036/highlight/true#M11856
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03-13-2020
04:07 PM
03-13-2020
04:07 PM
Fair enough, it looks like you also found the other thread!
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Most of us here are customers like us so you may want to send the feedback directly to Southwest: https://www.southwestaircommunity.com/t5/Knowledge-Base/Submitting-a-Suggestion-and-or-Complaint/ta-p/87244
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03-13-2020
03:58 PM
03-13-2020
03:58 PM
@mjennen here is the link with information on how to send feedback directly to Southwest. Providing because the audience here in the forums is primarily other customers like us: https://www.southwestaircommunity.com/t5/Knowledge-Base/Submitting-a-Suggestion-and-or-Complaint/ta-p/87244
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03-13-2020
03:56 PM
1 Love
Most of us here are other customers like you so here is the link with information on how to submit a suggestion directly to Southwest: https://www.southwestaircommunity.com/t5/Knowledge-Base/Submitting-a-Suggestion-and-or-Complaint/ta-p/87244
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03-13-2020
01:21 PM
1 Love
Yes, that is my understanding as a regular visitor to these forums. There is a lot going on right now so who knows, there could be external factors at play. Keep your head up, there is nothing to stop you from applying again. Good luck!!!
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It's the stories like this that give me the most concern about where this could lead.
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@kweiss1213 wrote: how do I find out the results of this test? Who do I contact now? The situation, as described, is troubling, and if I were trying to escalate and learn more I would personally do so using two different paths: Southwest, via Twitter and by letter through the mail (contact information is in the "Contact Us" link at the bottom of all forum pages. The Maryland Department of Health, or whatever it's called in Maryland. I don't know if you'll get resolution but that's where I would start.
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03-12-2020
03:55 PM
03-12-2020
03:55 PM
Most of us in the forums are customers so you may want to get in touch directly with Southwest to provide feedback. The "Contact Us" link has options, twitter or the online email form are probably your best bests.
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03-12-2020
09:08 AM
03-12-2020
09:08 AM
So here is an interesting wrinkle of a question. Does this address boarding for Companion Pass holders that are also A-List? Those are separate reservations where this seemingly wouldn't apply. Am I looking at this correctly?
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