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Not sure why it matters. Vaccines should not be a requirement for employees to work - especially those who have already had COVID anyway. My place of employment doesn't require them, either. --Jessica
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Assuming you are a Rapid Rewards member, you should be able to log into your account on Southwest.com and see your flight details. You also should have been e-mailed your flight information after you booked your flight, so it may be worth checking your inbox, deleted e-mail, trash folder, etc. --Jessica
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06-24-2021
07:10 AM
06-24-2021
07:10 AM
@dfwskier wrote: @Suanny2021 wrote: Hello, Im interested in how is being a SWA flight attendant. 1)What is seniority and how is determined? 2)When can a flight attendant pick up shifts to make its own work schedule? Thanks Cutting and pasting your post 3 times - make that 4 times-- is considered to be spamming Besides what does your post have to do with the topic of this thread? The sheer number of people who do not know how to use a message board in the year 2021 is astounding. --Jessica
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You'll have to contact Southwest Vacations, but according to their FAQ, you may be entitled to a refund: Am I eligible to receive a refund for my Southwest Vacations booking if Southwest disrupts my flight itinerary? Southwest cares about your peace of mind. You may be eligible for a full or partial refund of your unused accommodation, ground transportation, and activities arrangements booked for the same trip through Southwest Vacations if Southwest Airlines disrupts your flight itinerary. In the event that your flight itinerary has been disrupted by an event that does not qualify as a Force Majeure Event as provided for in the Southwest Airlines Co. Contract of Carriage (https://www.southwest.com/assets/pdfs/corporate-commitments/contract-of-carriage.pdf) and as determined by Southwest in its sole discretion (such flight disruption, herein defined as the “Flight Disruption”), you may be eligible for a full or partial refund of your unused accommodation, ground transportation, and activities arrangements booked for the same trip through Southwest Vacations. Your eligibility to receive a full or partial refund of your unused accommodation, ground transportation, and activities arrangements will be determined in conjunction with the terms and conditions listed herein. How do I request a refund for my Southwest Vacations purchase if I am eligible to receive a refund due to a flight disruption? If your flight itinerary has been disrupted by an event that does not qualify as a Force Majeure Event as provided for in the Southwest Airlines Co. Contract of Carriage (https://www.southwest.com/assets/pdfs/corporate-commitments/contract-of-carriage.pdf) and as determined by Southwest in its sole discretion (such flight disruption, herein defined as the “Flight Disruption”), to receive a full or partial refund of the non-refundable costs you paid for unused accommodation, ground transportation, and activities arrangements, you must submit your refund request to Southwest Vacations Customer care, no later than 90 days after the scheduled departure date, or any payments and deposits shall be forfeited. Your refund request must contain the following information: Customer name, Southwest Airlines confirmation number, hotel confirmation number, and original scheduled date of departure. If you booked a trip through Southwest Vacations, please call Southwest Vacations Customer care at 833-446-7335. Business hours are: Monday - Friday 8:00 am - 9:00 pm CST, Saturday 10:00 am - 6:00 pm CST, Sunday 10:00 am - 6:00 pm CST. Source: https://www.southwest.com/faq/refundability-southwest-vacations --Jessica
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06-23-2021
12:26 PM
1 Love
Southwest has been offering a snack mix in these pandemic times - and brownie brittle! Pre-COVID they offered things like Oreo's, Fritos, and Ritz Bits crackers on longer flights. Not sure what snacks will be coming back, hopefully all of them! --Jessica
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Folks like to beat the proverbial drum that "purchasing points" is rarely worth the cost you pay to obtain them and how many points you need to redeem a flight. It's often just better to purchase the flights and get points in the traditional way instead of buying them. The only exception IMO is if you can make a minimal point purchase to fully redeem a flight with points - say $50 or less - I'd say go ahead and buy them. But many don't even do that. For what it's worth, RR points did decrease in value 6% a couple of months ago. Search the posts - several have been made about it. --Jessica
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06-23-2021
09:22 AM
06-23-2021
09:22 AM
I presume, like nearly any job these days, you get paid via direct deposit to your bank. I suppose you could also have a check mailed to you, but does anyone do that anymore? --Jessica
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06-22-2021
01:27 PM
1 Love
I don't have a Southwest credit card so I can't chime in on how many points it would take to redeem hotel stays, but if you're looking to stay at the Venetian ... without even knowing anything about the program I would say it would take a lot of points to redeem 2 nights there. It's one of the most expensive properties on the strip. But someone else would need to confirm how much it is, or provide an estimate. You can see a really basic search result at this link: https://upgradedpoints.com/travel/airlines/unique-ways-to-use-southwest-points/ But you can't see what options were chosen to obtain the results (how many nights, etc.) so it's hard to say what Vegas would cost. IMO, I'd get a player's card and pay for the hotel. If you go to Vegas enough, and gamble enough, you will get comps and your hotel will be free or very discounted on future trips. That's what I do 😉 For my next trip I have Wed-Thurs free and Friday night is like $60. The resort fees will cost more in the end, lol. I'm staying at Park MGM, so it's no Venetian, but free works for me! --Jessica
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06-22-2021
10:02 AM
Stop the madness! 😂 I agree. Routes are changing all the time due to a) the pandemic response and b) increases/decreases in demand. We don't have any more insight than you regarding when/where Southwest will add or take away routes. You are more than welcome to suggest route options to them using the "Contact Us" link at the bottom of the page. That way you'll talk to Southwest themselves - we are just fellow flyers and don't have that kind of power, haha. Thanks, Jessica
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06-20-2021
11:57 AM
06-20-2021
11:57 AM
@bec102896 wrote: It worked like normal for me and opened the suitcases like normal. The only weird thing was the email saying congratulations test recipient instead of my name 😂 That's funny! At first I didn't think I would get an e-mail, but I did get one hours later. --Jessica
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06-20-2021
11:56 AM
3 Loves
It's not lost! Any remaining balance can be used until the expiration date of the travel fund. Thanks, Jessica
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Maybe they will someday! Feel free to use the "Contact Us" link below and suggest it to Southwest directly. --Jessica
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06-18-2021
12:26 PM
06-18-2021
12:26 PM
At least the site isn't crashing, lol The 18th was always going to be the busiest day due to the bigger rewards being given out! --Jessica
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@cabinfly wrote: SWA has operated multiple, daily non-stop flights between LAX and SLC since they acquired Morris Air in the '90's. It has always been a busy route. A rep should know what's up with a major route, including whether it is COVID related and temporary or not. Thanks for your reply, but I'm looking for information, not speculation. What you may think of as a "major route" Southwest might not, especially these days when routes are constantly changing due to increasing or decreasing demand. All we can do is speculate since we are not Southwest employees, just fellow passengers like you. If you want to talk to anyone who might give you a definite answer, you need to contact Southwest directly. --Jessica
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@strgth wrote: Thank you @bec102896 for the insight; however, in this reply I don't see any option for Spoiler so now I'm scratching my head trying to figure out where it is so I don't repeat that mistake. New and still getting used to this forum's UX. The Spoiler icon is a triangle with an exclamation point inside it. If you can edit your reply you should see your text in a box. Just copy the text and delete the whole thing and paste in your reply. I've added a spoiler below for fun. Spoiler, as you can see. --Jessica
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06-18-2021
07:59 AM
06-18-2021
07:59 AM
I had the same experience as always clicking the suitcases - no winner!! Bummer! Hope someone wins big!! --Jessica
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06-18-2021
07:55 AM
@dfwskier wrote: Flight prices for the time period are much higher than for late August (at least for the routes I looked at). Southwest will reduce those prices at some point because it will sell no tickets at that level. My guess is it will reduce prices to the late August level or maybe even lower. Why? Very few people fly during that time. It's a dead season. For example, the best DAL / MDW price for late August is $79. The lowest price for the same flight starting mid September - using the discount code - is $80 Of course you can book, and if the price drops. you can change your flight, and pocket a travel fund. I will wait until my expected price drop for the time period happens. @dfwskier are you sure about that? When is this expected "price drop" supposed to happen? I typically go to Vegas around Halloween, which is right in line with the sale. Flight prices in Oct were always somewhat reasonable/normal (if you consider $200 one way normal which I do these days) - Oct 29 had a sale price of $136, so I grabbed that before the sale ended. Now that flight is $218, and that's the cheap one. The rest are $300-$400. Going home on Nov 1, the cheapest flight is now $361. Should have booked it when it was on sale at/around $200-ish, but I hesitated ... Nov 2 some are in the $200-$250 range, so I'll probably get one of those before they go up more. I don't anticipate them going down, but hey, maybe they will lol. I also debated going to Florida (FLL) for a day and then heading out to Vegas on 10/30 ... those flights with the sale were around $100 and going to Vegas was *under* $100, one option was just $75 ... then they went up the last day of the sale and now those flights are hundreds more. Shouldn't have hesitated. Oh well lol. If the flights do go down I can always book them later. --Jessica
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06-18-2021
07:41 AM
What a way to go! Happy Birthday Southwest and enjoy your flight!! --Jessica
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06-18-2021
07:39 AM
06-18-2021
07:39 AM
@gsking wrote: @jksobonya wrote: Use the "Contact Us" link below and tell Southwest directly. As a side note - does Southwest do red eye flights? Now that I'm thinking about it, I've never seen red eyes as an option on any flights that I take to/from PHL. --Jessica No they don't. You rarely see one leave after 9pm or arrive after midnight. The longest direct flight I've seen is Vegas to FLL. We had PHL > LAS and back nonstop up until 2019, then they eliminated the nonstop route and 1-2 stops is now the norm. *However* I am starting to have hope it will come back - on future itineraries there are now options for one stop, no plane change. I haven't been able to book something like that in years, so I am hoping an actual nonstop is next! Plenty of Vegas flights coming back to Philly arrive after midnight though. 😶 My next trip in a few weeks, I leave Vegas at 2:25PM and get back at 12:30 with a stop in DEN. At least it's a Saturday so I don't have to work the next day ... I've had to do that one too many times, lol. --Jessica
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Use the "Contact Us" link below and tell Southwest directly. As a side note - does Southwest do red eye flights? Now that I'm thinking about it, I've never seen red eyes as an option on any flights that I take to/from PHL. --Jessica
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06-17-2021
04:10 PM
06-17-2021
04:10 PM
Tomorrow is the BIG DAY!! Good luck everyone!!! --Jessica
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Flight paths change all the time. PHL > LAS stopped nonstop flights in 2019, and I've been hoping they will someday be back. --Jessica
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06-17-2021
02:11 PM
06-17-2021
02:11 PM
Considering Southwest is recovering from 2 separate technological issues this week alone, things are busier than normal. Southwest normally has a faster response on social media (Facebook/Twitter message) than the phone lines. And yes, flights are a bit more expensive as well. Welcome to the post-COVID era lol. Southwest is having a sale this week though (today is the last day) so take advantage of any sale fares that you can, because they may go up even higher tomorrow. --Jessica
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06-17-2021
02:07 PM
I noticed it too, in addition to flight prices, while still on sale today, are higher than they were yesterday. People must be booking flights left and right! --Jessica
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06-17-2021
09:00 AM
I've never heard of Southwest "telling" anyone to cancel a flight. Did they actually cancel your flight? Is your flight delayed? More information would be helpful. --Jessica
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What is going on out there? Maybe, just maybe, building our entire lives around digital technology isn't the greatest thing after all. Imagine if it all comes crashing down ... https://www.cnn.com/2021/06/17/tech/airlines-website-outage/index.html Airline and bank websites go down in another major internet failure London (CNN Business) Airlines, banks, stock exchanges and trading platforms suffered brief website outages early Thursday after a key piece of internet infrastructure failed, sparking the second major interruption of the past 10 days. Virgin Australia said in a statement on Thursday that it had resolved an IT outage caused by a failure at Akamai Technologies (AKAM), a global content delivery network. "Virgin Australia was one of many organizations to experience an outage with the Akamai content delivery system today and we are working with them to ensure that necessary measures are taken to prevent these outages from reoccurring," the airline said in a statement. The outages on Thursday ensnared companies including Southwest Airlines (LUV), United Airlines (UAL), Commonwealth Bank of Australia (CBAUF), Westpac Bank (WBK) and Australia and New Zealand Banking Group (ANEWF) (ANZ). The Hong Kong Stock Exchange website was also briefly offline. The outages come just over a week after countless websites and apps around the world went down for about an hour when Fastly (FSLY), another major content delivery network, suffered a widespread failure. Content delivery systems improve load times for websites and provides other services to internet sites, apps and platforms. The services accomplish that by storing content and aspects of websites and apps on servers that are physically closer to users. In a statement to CNN Business, Southwest Airlines said it worked quickly to restore the systems following the outage. The pause in connectivity did not impact the airline's flight operations, it said in a statement. United Airlines told one Twitter user, "We are experiencing technical issues and working promptly to fix them. We will update you once this matter is resolved." A spokesperson for Los Angeles International Airport told CNN Business that they experienced momentary disruptions, but there were no significant delays or cancellations. The airport did not immediately respond to a request for comment about which websites or systems were disrupted. Australia's Westpac bank apologized to customers. "Affected Westpac systems are now back up and running following an issue today with a third party provider which impacted some of our services including internet banking," it said in a statement. A spokesperson for Commonwealth Bank of Australia said "we are seeing services return following a tech outage which had widespread impacts across businesses." ANZ said the outage affected its app and internet banking platform, but services had been restored. The websites of Vanguard, Automatic Data Processing, Frontier Airlines and E-trade were also briefly offline, according to Downdetector, which monitors website outages. Major website and app outages happen from time to time and typically don't last long — internet service providers, content delivery networks and other hosting services are built with multiple redundancies and a global network of backup servers designed to reduce disruptions when things go haywire. — Angus Watson and Michelle Toh contributed reporting. ------------ --Jessica
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06-17-2021
07:31 AM
Last day of the sale, and flight prices have jumped significantly today. --Jessica
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06-17-2021
07:14 AM
@strgth wrote: OMG Jessica! Thank you. I would have never seen the second layer under the Preferences tag. I need to work in SW Innovation department. Much user design and user interface (UI) upgrades needed for a world class user experience (UX)! Thanks again Jessica! No problem! --Jessica
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06-16-2021
05:01 PM
06-16-2021
05:01 PM
Is it possible that you did not enter any contact information when you booked your flight and/or there is no contact information in your Southwest account? Southwest cannot contact you if they don't have any contact information for you. I have my cell phone as my preferred method of contact, and whenever I am flying and flights change or flights are delayed, etc., I always receive a text. I also obsessively check the departure information at the airport I am flying out of and make sure my flight says "on time." Whenever it says "delayed," I am on top of it. The Southwest app also updates flight information and changes, including gate changes, immediately as they happen, so I am surprised that you did not know that your flight was delayed. But are you saying your 6:15AM flight today was actually cancelled and you can't get a new flight until *Friday*? That sounds unusual. --Jessica
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06-16-2021
04:54 PM
1 Love
Southwest does not have first class, although I believe the very first row has some extra legroom. Some seats in the exit rows have extra room as well, but you wouldn't be able to sit there due to your disability. Here is some information on how Southwest can accommodate you: https://www.southwest.com/html/customer-service/unique-travel-needs/customers-with-disabilities-pol.html Advance notice of disability Customers with disabilities are not required to provide advance notice of the need for assistance; however, doing so helps us better prepare for the number of Customers who will need our help. We give Customers the opportunity to proactively notify Southwest Airlines of any specific disability-related needs during and after booking. When booking a new reservation, Customers may use the “Special Assistance” link on the Passenger & Payment Info page to indicate that he/she requires assistance. When booking online, Customers may notice that there is a link (identified with an italicized "i") that directs the user to the details of our policies for assisting Passengers with disabilities. After the Customer has selected his/her option(s), the Customer should scroll down and complete the booking process. If a reservation has already been created, simply click on the “FLIGHT | HOTEL | CAR | VACATIONS” link located on the top of our home page. Then, select “Manage Reservations” from the “Flight” column, input the required information, and select “Search.” From that page, click on the "Special Assistance" link under the Passenger name. Once a Customer has added his/her option(s), the Customer should click “Update Information” and the information will be saved to the Customer’s reservation. Customers may also advise us of any disability-related travel needs at the time of booking by telephone or, if a reservation has already been made, by calling 1-800-I-FLY-SWA (1-800-435-9792) prior to travel. We recommend that Customers arrive at the airport no later than the recommended airport arrival time. If traveling with a power wheelchair, in the event that we need to prepare the wheelchair for stowage, we may ask that Customers relinquish his/her power wheelchair up to an hour in advance of departure. In this case, the Customer will be transferred to an airport wheelchair until boarding begins. If traveling in a group of 10 or more Customers who use wheelchairs, please advise us at least 24 hours in advance by calling 1-800-I-FLY-SWA (1-800-435-9792) so that we can ensure adequate staffing and room in the cargo compartment of the aircraft for the wheelchairs. ------------ --Jessica
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