Southwest Airlines Community

floridaguy · ‎01-23-2024

You meet the criteria for preboarding. Announce to the agent, either at baggage check or gate, that your child needs to preboard due to a medical condition as defined in the Air Carrier Access Act. Respond to no further questions including "Do you need extra time?" as if you respond to that question, you will be designated as EXTRA TIME and board between A and B groups. Since your child meets the criteria for preboarding, they are allowed one companion which would be you. Again, mention that your child needs to preboard due to a medical condition as defined in the Air Carrier Access Act.

floridaguy · ‎01-22-2024

This situation was handled badly and became two black eyes for Southwest.

floridaguy · ‎01-22-2024

Make the request to preboard due to a medical condition as per the Air Carrier Access Act. From there, refuse to answer further questions. Simply repeat your request to preboard due to a medical condition as per the Air Carrier Access Act.

floridaguy · ‎01-22-2024

You raise a good point. If the $1,000 was intended as compensation for the HOLIDAY DISASTER then you could argue that those credits shouldn't expire. I would be a proponent of extending the time on the $1,000 credits, or surrender them for cash at 50% of face value.

floridaguy · ‎01-22-2024

No, the announcement wasn't that benign. We were told that the plane would not move until two people changed their seats. I'd say it is time for an investigation.

floridaguy · ‎01-21-2024

I will give an award of "honorable mention" by trying to spin this back on me. This is not about me. Southwest is going to have to decide whether its rules apply to everyone. What I can see is that since they didn't find the first open seat, they were failing to follow flight crew instructions and should have been thrown off the flight.

floridaguy · ‎01-20-2024

I was on flight 241 on 1/16/2024 going from MCO to PIT. The flight was announced as "full" and everyone got on board pretty quickly. However, we were told that they needed two people to change seats so that a family of three could "sit together". Apparently, no one wanted to move. After a few requests, we were told that the flight WOULD NOT LEAVE until two people changed their seats. I find this borderline illegal if not illegal in fact. The next announcement was that the plane would sit there until they had cooperation. Apparently, daddy and two kids flew to MCO to see the mouse and insisted that they all sit together. The passenger beside me said what I was already thinking. He indicated that they knew full well that Southwest does not have assigned seats. Nonetheless, they insist and compel others to move their seat. Rest assured, I did not move nor would I have moved. Southwest should have given the passengers a refund and ordered them off the flight for not following flight crew's instructions to find an open seat. Would Southwest really ground a plane and have a showdown with its passengers?

floridaguy · ‎01-20-2024

Why everyone wants to use some obscure software to book and pay through Southwest is beyond me.

floridaguy · ‎01-20-2024

I'm fine if you want documentation. A doctor will sign that form upon request. No biggie.

floridaguy · ‎01-20-2024

Preboarding will exist under Federal law changes. I expect that air travel will become obsolete before the Air Carrier Access Act is either changed or repealed. It is what it is.

floridaguy · ‎01-15-2024

Some people would complain about a sunny day in Florida.

floridaguy · ‎01-14-2024

Going to Ohio to visit parents this week and then at the end of the month visiting the Richard Nixon library.

floridaguy · ‎01-13-2024

Preboard goes first, regardless if you are A-list, Business Select, the Emperor of Rome or George Bush.

floridaguy · ‎01-13-2024