Southwest Airlines Community

File a complaint with Southwest.  My guess is that after preboards, the gate agent allowed "family boarding" which is another subject in its own.   On my last four flights, I advised the gate agent politely that I was a regular Southwest customer and knew the policy on boarding.  I advised that if any deviations occurred I would report them promptly to Southwest.   No issues were noted on any of the four flights.   Maybe it is time to speak up and be counted.  If the gate agents aren't going to follow the boarding policy, what's the point? ... View more

As long as air traffic control grants takeoff then yes. ... View more

Contact the CEO and insist on compensation.  That's the only way to make a point with a publicly traded organization.      ... View more

Earthquake feelings/policy?   Snow feelings/policy?   High Winds feelings/policy?   High Temperature feelings/policy?     Where does it all end? ... View more

I suggest that you stay home.   Avoid all risks. ... View more

Not true.  I've made a "change" and chosen the same flight and was able to book a credit.   ... View more

I don't see any reason to fly in and out of Knoxville.  I'd prefer to leave things the way that they are. ... View more

The airline recommends that you arrive at the airport NOT LESS THAN TWO HOURS before the flight is scheduled to leave.  However, you choose not to follow that recommendation and come in within 15 minutes of the scheduled departure.   You failed to follow the airline recommendation and you caused your own hardship.  This is not about Southwest, this is about you.   Next time, get to the airport on time. ... View more

The Knoxville airport did a multi-million dollar expansion a few years ago in the hopes of luring Southwest.  In the aftermath, Southwest yawned and nothing happened.  If there was an economic benefit Southwest would be there.   While I find this subject to be entertaining, in the end, there is no Southwest plans in the immediate future.  However, if we continue to bring this subject up over the next decade, anything is possible.  In time, even sand becomes rock. ... View more

You can also check the coat and make boarding the plane easier. ... View more

I will agree with you.  However, the fastest way around this issue is to simply not buy Business Select.  I do not see where it is a benefit.  With the number of wheelchairs and gate agents allowing more than one companion for each of those, you are correct that the plane fills up quickly.   I buy Wanna Get Away and get on the plane.  Sometimes I preboard, sometimes I don't.  However, I recently saw eight wheelchairs when going to New Orleans and the only one that appeared to need help was one.  The remainder were all in and out of the chairs multiple times running for candy bars, etc.  No, I'm not judging, but this is what I observed.   If you can run to go get a candy bar and back to the wheelchair multiple times, help me understand the need for the wheelchair to go down the walkway to the plane?   I am in favor of medical certification for preboarding just like a medical certification for handicap parking. ... View more

Not enough traffic.  No. ... View more

Please come visit Florida and leave behind those tax dollars so those of us who live her don't have to pay any takes.   Many thanks. ... View more

There is no such rule.  If the seat is unoccupied, it is available. ... View more

This is not happening.  I've already spoke with Southwest and they tell me there are no plans to add Knoxville.   Frankly, that's not a large enough city to be profitable.  1982 Worlds Fair. ... View more

There is no "balance".  You cannot save seats.  Period. ... View more

You did the right thing and I applaud you.     This entire mess with SAVING SEATS, FAMILY BOARDING and so on has been created by Southwest gate agents and flight attendants not doing their jobs.   I proposed a flight announcement on another post which I would recommend that Southwest start doing at every gate.  For reference, is is my proposed boarding announcement:   As a reminder to all passengers, Southwest has a policy of open seating and all unoccupied seats during boarding are available to you.  Should another passenger limit your choice of seats by claiming that they are saved or otherwise dissuade you from making a seat selection, the individual limiting your choice will be asked to exit the airplane and their ticket will be cancelled without a refund or credit.  We want everyone to enjoy flying Southwest and respect the open seating policy.         ... View more

Boarding finally!!!! ... View more

All is clear at MCO.  Airport parking is a challenge but I don't use the terminal parking anyway.     ... View more

If you miss your boarding position, you board at the next available point.   There is no preboarding for late flights.  Preboarding is solely for those who self-identify with a disability. ... View more

Now that the train is up and running, for $79 I can go Orlando to Miami in nice comfortable leather seats.  Living in Florida is so nice.  No state taxes either! ... View more

ATTENTION - ATTENTION   No, you can't have A list board first as that violates Federal law.  It doesn't matter if you pay an extra $100k to have position A1, the preboard people board the airplane first.     ... View more

I've heard people say that if they want a second seat they have to buy it.   Anyway, all of this preboarding and complaining has been going on for a long time.  Here's a recent article that echoes the complaints.   https://bestlifeonline.com/southwest-wheelchair-policy-news/ ... View more

This topic has been discussed so many times that it needs its own category or, even better, web page.   Under Federal law, those who self-declare with a disability are allowed to board first.  This applies to every airline where they board a plane in the US or territories.  No airline has the right to question you other than to ask some basic questions.   The issue here is that Southwest has open seating and, thus, those who preboard do get the first choice of seats.  Whether you see it as a scam is irrelevant.  Southwest must follow the law.   There is a little song that I hear in several of the airports that Southwest serves.   ... View more

In enough time, sand will turn into rock.     I've called and asked a few times.  Especially when it comes to Knoxville, there is no interest in serving that location. ... View more

Closer to six hours - it is all freeway.  It takes me exactly five hours to cross the Alabama state line using my cruise control at legal speed. ... View more

Whether you carry it on your lap, suspend it from the ceiling by telepathy or otherwise try and bring it on board, you are OVERSIZED.     You cannot hold it on you lap anyway during takeoff and landing.   Southwest strictly enforces those rules except at MCO where I am told that they all were spoken to about the dysfunction of not following the policies.   Check that bag.   ... View more

We just had a rather lively debate after Southwest held a flight nearly an hour for a family of five.     ... View more

Well, it is refreshing to know that we've moved away from misuse of family boarding and the unlimited carry on that goes on at MCO. ... View more