03-31-2024
07:50 AM
03-31-2024
07:50 AM
Passengers who preboard are permitted to board with ONE companion, not their entire family.
The gate agent followed the law.
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03-29-2024
07:11 PM
03-29-2024
07:11 PM
why not report to law enforcement in that area?
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03-29-2024
07:10 PM
03-29-2024
07:10 PM
A few weeks ago, I gave a suggestion on this board to a Southwest employee. My suggestion was that if the bandwidth for your device suggests that the wifi didn't work, do the refund automatically.
This strategy could have already been implemented.
For now, just ask for a refund or dispute the charge on your credit card.
I gave Southwest a viable option.
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03-28-2024
04:14 AM
03-28-2024
04:14 AM
This travel should have called for a flight attendant and not given any advice or scolding to the other passenger.
If someone is blocking you, report them to the flight attendant and let them handle it.
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03-28-2024
04:11 AM
03-28-2024
04:11 AM
Yes, there is a personal carry on size limit.
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03-26-2024
10:19 AM
Recently, I was told that the pet may also "preboard" if the owner declares that their pet also has a disability.
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03-23-2024
03:05 PM
03-23-2024
03:05 PM
I gave you a suggestion a week ago regarding your wifi mess. If the bandwidth isn't used, then refund the customer.
After posting that, you ignored the suggestion even though others liked it.
Start by fixing what is right in front of you. Forget the other add-ons that simply don't work.
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03-23-2024
06:47 AM
I never use the curbside checking. The additional handling only invites loss of luggage plus I end up having to tip. Just go inside.
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03-22-2024
04:40 PM
03-22-2024
04:40 PM
I agree. The complaints are starting up again at MCO regarding family boarding, excessive number of carry on items and size of carry on items.
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03-21-2024
04:38 AM
03-21-2024
04:38 AM
My suggestion is to contact Southwest and name the flight and departure location. Then, ask for a partial refund of the flight.
The family boarding was so out of control at MCO that many voiced their concerns - now the rules are followed.
Get a refund.
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03-19-2024
12:55 PM
03-19-2024
12:55 PM
NOT ONE SINGLE AIRLINE REQUIRES A PREBOARD PASSENGER TO REMAIN ON THE PLANE AS YOU DESCRIBE.
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03-17-2024
05:29 AM
03-17-2024
05:29 AM
Well? I made a viable suggestion to your non-stop wifi woes. When will it be implemented?
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03-17-2024
05:28 AM
03-17-2024
05:28 AM
There are no "bugs" - they are programming faults due to either lack of testing or lack of forethought.
I detest the use of the word "bug" as it lacks accountability.
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03-16-2024
11:16 AM
03-16-2024
11:16 AM
Probably about 10 years after Knoxville TN. I would imagine that this location will never be added.
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03-16-2024
07:33 AM
You cannot "require" that a person sit in a wheelchair. We live in a free society.
The moment that Southwest DEMANDS that a person use a wheelchair to exit the plane because they used one to enter the plane they will be sued into the next decade.
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03-15-2024
03:15 PM
03-15-2024
03:15 PM
With all due respect, you can do a search on this board for wifi issues and have an endless trail of posts. Frankly, it doesn't work.
My suggestion is to track the amount of usage per device and if the usage suggests that they have not used much bandwidth, refund their money under the assumption that it was not used and used to its ability.
That solution could be implemented TODAY and applied to all usage in the last six months.
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03-15-2024
04:21 AM
03-15-2024
04:21 AM
This is exactly why so many people stuff the overhead bins with riding lawn mowers, pool tables, utility sheds, tool boxes and so on. People hate the baggage claim system because it gives problems like this.
If the machine didn't work, then the lazy workers should have brought the baggage out by hand.
Ask for a partial refund of your flight.
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03-15-2024
04:19 AM
03-15-2024
04:19 AM
I really don't know why this continues to be a debate. File a dispute with your credit card carrier and let the lack of connectivity be Southwest's problem.
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03-13-2024
05:30 PM
03-13-2024
05:30 PM
I'm celebrating that the gate agents are following the rules at MCO including, but not limited to:
FAMILY BOARDING (child assist)
NUMBER OF CARRY ON ITEMS
BOARDING POSITION
Many thanks.
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03-12-2024
05:12 PM
03-12-2024
05:12 PM
This needs to be reported to the CEO. Southwest has open seating and your boarding position is only changed with certain parameters, those being preboarding, family boarding, etc.
Traveling as a large group is not a priority group. I would request a refund of a portion of your flight.
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03-11-2024
04:56 PM
03-11-2024
04:56 PM
There is a difference between "can" and "must". Yes, they can be in a carrier and they can also be in a box of donuts.
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03-10-2024
07:09 PM
03-10-2024
07:09 PM
Yes, this is why I am writing proposed legislation which will put people back at start paying fees in excess of $250 for violating the rules.
A new day is dawning.
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03-10-2024
07:08 PM
03-10-2024
07:08 PM
You could block the exit due to size. That is a fact, not fiction.
I applaud the flight attendant for looking out for everyone's safety.
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03-10-2024
05:38 PM
03-10-2024
05:38 PM
File a dispute on your credit card indicating that the wifi did not function and you will have the charge removed.
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03-10-2024
05:36 PM
I would suggest asking Southwest to give compensation - however, they are not obligated to do do.
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03-08-2024
10:51 AM
03-08-2024
10:51 AM
The song that I heard the other day went like this. Pre-board preboard over the ocean blue you paid for business select but I got on board ahead of you.
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03-07-2024
12:01 PM
What you were told is true. You cannot have that stuff floating around in an exit row as it inhibits the safety of other passengers in the event of an incident.
You need to find another seating area if you are bringing the device.
Whether it is a medical device, or not has no bearing on the issue.
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I had a situation with the people who service the wheelchairs as they ran into the back of me when they were in a hurry to a gate and the smart-mouthed person doing the job told me to get out of their way.
I wrote to the airport authority and asked to present my case to the board. I was told that they had identified the individual and appropriate action was being taken.
Go to the airport authority at Orlando and make your concern known.
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