1277
Posts
Loves Given
209
Loves Received
11
Solutions
12-29-2022
04:05 AM
12-29-2022
04:05 AM
One thing that you can do is to use your credit card's dispute process if you believe that you were charged for something that you did not receive. That policy will be primary over any rules set by a vendor.
You have a limited amount of time to file your dispute, so consider all of your options.
... View more
12-29-2022
04:03 AM
I have concerns about the hostility and bad attitudes that I see on this board.
I hope that everyone has the opportunity to be heard and not suppressed by a lone individual.
You have the right to be heard within the limits of the board's terms of use. Your concerns are duly noted.
... View more
I believe the new CEO will be replaced after this disaster.
... View more
12-28-2022
06:23 PM
12-28-2022
06:23 PM
Sad. My guess is that the new CEO will be forced to resign.
... View more
12-28-2022
06:21 PM
12-28-2022
06:21 PM
I am currently enjoying a great life in Florida after making a fortune in the financial side of healthcare and owning a car dealership for 20 years.
Yeah', I'm not the brightest bulb in the box. I only have two Masters', what can you expect?
... View more
The current CEO needs to make changes or resign.
... View more
12-28-2022
03:48 PM
12-28-2022
03:48 PM
This is not about me, but about Southwest. Please stay on point but thanks for the information about the age of the thread.
... View more
File a complaint for lost luggage. The Southwest system is in serious need of overhaul. I agree with you. You are standing right there, yet the bag flies across the country.
... View more
12-28-2022
10:35 AM
12-28-2022
10:35 AM
Southwest is handling the situation in the here and now. So, they are filling in the hole as you make mention.
I am talking about what can be done to PREVENT A HOLE in the future.
I have the right to make a contribution and it appears that many people "love" my perspective.
... View more
12-28-2022
07:08 AM
12-28-2022
07:08 AM
Let me try and explain another way. What's done is done. Everyone will get where they are going in time.
I live according to principles of 7 Habits for Highly Effective People. Habit #1 is to be proactive. I also like to "begin with the end in mind". Thus, my recommendations to overhaul the system. so that this type of even is better addressed in the future.
I have always been a forward thinking person and looking for ways to improve the process. If we didn't have proactive thinking, we'd all still have a coal stove in our homes.
The tone of your posts tend to belittle those that have a legitimate complaint against Southwest.
... View more
12-28-2022
05:10 AM
12-28-2022
05:10 AM
Middle Seat,
I will respectfully ask that you refrain from scolding people who come to this forum with genuine concern. There needs to be change at Southwest and I believe that these complaints being aired in a public forum will catalyze some significant changes for Southwest.
In the end, these posts are akin to protests which represent free speech (within the limits of the forum rules). Such free speech and criticism is at the core of our society.
The situation the past week has been handled dismally by Southwest. To scold people who come here for support and empathy is not the best solution.
... View more
This is a sad situation.
We should ask Southwest's CEO to resign.
... View more
12-27-2022
05:31 PM
12-27-2022
05:31 PM
Yeah, they do read them. The forum is here and they like to see what people are saying.
Not sure where you get this information but yes, they do read this forum.
... View more
I believe that he is suggesting that you are a troll.
... View more
Heads will roll. People will now be demanding refunds on future flights and will refuse flight credit. Southwest should expect thousands of disputes from credit card carriers and if they don't stay on top of those, the charge gets reversed.
It is sad to see such inefficiency and slop in today's business environment. Sad.
... View more
12-26-2022
01:11 PM
12-26-2022
01:11 PM
Yeah, I agree with their CEO. They need to focus on modernization. Maybe realtime baggage tracking and new policies that prohibit moving the passenger without their luggage.
This is how you increase accountability!
... View more
12-26-2022
05:31 AM
12-26-2022
05:31 AM
In my view, if Southwest cancels the flight, then there should be an immediate refund. Period.
... View more
12-26-2022
05:29 AM
12-26-2022
05:29 AM
Southwest can fix this issue with 30 minutes of software coding. If you capture the date of birth of passengers, it will prompt you to buy a ticket if the flight date makes the child 2 on the day of the flight. Then, you can buy at the anticipated travel rate rather than day of.
When I read these boards, I see opportunities for Southwest to improve their technology for a better customer experience. Whether it is realtime baggage tracking or this situation, it is time for operations to step up and get this fixed.
My suggestion is to write to the CEO of Southwest at their Dallas TX office and ask for an adjustment to the fare pricing. I see this as a Southwest deficiency.
... View more
It is a real shame that "some" of the posters on this board tell you to simply get over it and move on. They have no appreciation for what it is like, especially this time of year, to have your travel plans completely shattered.
I would imagine that Southwest will pay for this terrible mishandling of passengers and luggage for years to come. I'm anticipating a drop in demand and also shareholder return due to this mess.
For "some" to come to this board and attempt to justify the mess is unacceptable. On behalf of myself, I am truly sorry that you experienced all of this. I stayed home this Holiday season and it appears that it was the right thing to do.
Southwest, you need to get your systems in order INCLUDING baggage tracking and realtime information.
... View more
If you can't handle the traffic, don't sell the tickets.
... View more
12-25-2022
11:43 AM
12-25-2022
11:43 AM
When you check in at the gate tell them that you need special assistance. They will give you a boarding pass noting just that.
... View more
12-25-2022
11:42 AM
This is a major issue and will likely become a serious black eye for Southwest.
I would recommend following the procedures for lost luggage. If you don't have it, it is lost regardless of what anyone tells you.
... View more
This is why Southwest needs to implement realtime tracking of luggage sooner than later.
The technology is right there.
... View more
12-25-2022
09:07 AM
12-25-2022
09:07 AM
You have legitimate complaints. Southwest needs to do better, much better.
... View more
I believe that what is going on with Southwest now will be come to be known as the full employment act for lawyers into the next decade.
... View more
Actually, the legal standard is if there are a group of people with the same issue, then an attorney can petition the court to certify this as a "class". Everyone has received some type of refund from something in their past whether it was a lawn mower who's horsepower was overstated, fees for handling tolls, bank charges, etc.
I doubt that you will find any legal professional who finds a class action a "silly" notion.
... View more
"Some" on this board will always take the airline's bias as opposed to being objective. "Some" also are frustrated when others have a point of view.
This is an online community that celebrates many types of diverse views and I appreciate those who want to hold an airline accountable for greater service. The luggage mishaps are, in my view, reminiscent of a time before realtime data.
There is an obvious and significant gap between passengers flying and their luggage following them. Southwest needs to get this fixed yesterday.
... View more
Loves Given To
