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12-24-2022
05:09 PM
Mishandling 4 bags out of 1,000 versus the neighboring airlines who mishandle 5 or so bags per 1,000 is statistically similar. The data is within 75% of each other.
Now, if other airlines mishandled 20 bags per 1,000 and Southwest mishandled 4 out of 1,000 then you have something statistically significant.
On this board, there are a lot of rose-colored glasses when it comes to data.
But, I guess if everyone "feels" good, that is what matters.
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If they can line up enough pilots to fly the planes, then they should have enough statistics to accurately predict the number of inbound calls and have the resources available for those, too.
I'm very disappointed to read all of the trauma regarding travel. I would venture that a large portion of these people will NEVER fly with Southwest again. If you consider the future value of those passengers, this is a total bust for Southwest.
If you are going to service people, then make yourself available by phone. If you don't want to talk to people, then fly cargo which won't bother you.
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12-24-2022
02:04 PM
1 Love
No need. I graduated with a 3.93 GPA and have completed two Masters' programs.
However, I'd be happy to provide remedial training where there is interest.
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12-24-2022
01:09 PM
1 Love
The data shows that Southwest is right in the middle of the data, not the worst and certainly not the best.
If Southwest's stakeholders are comfortable with being average, that's their choice. I would DEMAND exceptional baggage handling which would make a difference.
No flight should depart until the bags that accompanied the passengers are on board. Problem solved.
Let the process be improved. Stop celebrating mediocracy.
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12-24-2022
12:56 PM
It is beyond time for Southwest to clear this up. The technology exists and it needs to be put to use. Every single piece of luggage needs to be accounted for from the moment it is taken into their possession until it lands on the baggage claim.
When the final piece of luggage is on the plane, then the departure checklist is complete. If that rule was followed, you would not have any of these issues blowing around.
The alternative is to issue a LUV voucher for $500 for each piece of luggage that does not accompany the passenger on the flight. That alternative would cause Southwest to get on the stick and do it right.
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12-24-2022
09:51 AM
1 Love
There have been quite a few posts lately about luggage. With today's technology, each piece of baggage checked has a barcode and the system knows the whereabouts of the bag. There is no reason for the plan to leave if baggage is not loaded. The flight would not proceed with baggage but no customers.
It is time to exercise the rights you have to make claims about lost luggage. If Southwest didn't give it to you in the baggage claim area, then declare it lost.
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12-24-2022
07:04 AM
If you booked through your login, then it is there. Were you logged in or did you book this via phone?
If you booked by phone, wait for a call back and have this added to your account.
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12-24-2022
05:46 AM
Are you asking about Florida? If so, yes to both. However, it rains and then within an hour, it is bright sunny and free of state income tax.
However, for those of you passing through, thanks for paying those taxes on hotels, rental cars and other items so that we don't have to pay any!
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12-24-2022
02:00 AM
First rule is to NEVER, and I repeat NEVER use Southwest Vacations as a travel vendor. I did once and ended up with getting a substantial portion of the cost refunded and some LUV Vouchers to boot.
Book directly with Southwest on flights and arrange your own hotel stays.
I would consider reading the terms of use for Southwest Vacations and follow their guidelines for dispute resolution.
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12-24-2022
01:56 AM
1 Love
If they can move the passengers, then why not the bags?
I have growing concerns that airlines are not handling baggage effectively. In a prior post, a customer complained of the same type of thing. I am a fan of having technology serve this issue. You should know before you even take off that your bag is not on board and what the next steps would be.
There are limitations to liability for baggage and I would suggest reading Southwest's terms of service and follow their written guidelines for lost baggage. If you don't have it, then you can declare it to be "lost".
In addition, I would write to their new CEO in Dallas and start holding people accountable.
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"demanding" and "suggesting" are not the same. Please refrain from using words that were not present in my posts.
Thank you.
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12-23-2022
05:14 AM
12-23-2022
05:14 AM
I've read and understood your posts a few times now. However, my comments here are in support of the OP and whether I decide to formalize my concerns with Southwest directly is my choice, mine alone.
Please refrain from inhibiting a healthy discussion.
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12-22-2022
11:47 PM
12-22-2022
11:47 PM
Never did I suggest a time machine or utilizing any of the laws of physics. Let me try this again for you.
Presently, Southwest utilizes a barcode system to track luggage. I am proposing that by BEING PROACTICE (First Habit in Covey's 7 Habits of Highly Effective People) Southwest could share the information with passengers in realtime format.
Then, there is no need to become frustrated over waiting to engage someone, you can see that your luggage is delayed and can see that before your flight leaves. Then, Southwest could take any late luggage and advise the passenger in advance the next steps.
People are afraid to check luggage because of this very reason that the OP described. Due to those mishaps, everyone wants to cart their wardrobes, chest of draws, riding mowers, grand pianos, travel trunks, etc. on the plan to stow in the overhead compartments. This is why there is so much consternation over carry on baggage.
Please try and be objective and see this problem from the OP's state of view.
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12-22-2022
03:11 PM
12-22-2022
03:11 PM
What I said was that the technology was there to keep the passenger informed. Whether they offer it or not is not my point.
Southwest doesn't sell land in Milwaukee either, so I am not sure that I understand your reference to gourmet meals.
There is no reason for a passenger to have a mystery with regard to their backs. The technology for barcoding has been around since the 50s and all Southwest needs to do is pass along to the customer the location of their bags. It is called PROGRESS.
The United States Postal Service gives me the ability to track an item shipped across the country realtime. Southwest already scans the bags and keeps up with them using that technology.
I can check the whereabouts of my bags with other airlines using this same technology.
Please do keep the conversation constructive. Thank you.
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12-22-2022
01:27 PM
12-22-2022
01:27 PM
Let's try to understand the individual's frustration. If Southwest, or any airline, is going to take possession of the bag then they need to deliver it to the destination with the passenger. With today's technology, the airline knows the bag is not on the plane.
An alert could be sent to the passenger to let them know the ETA of their bag. The barcoding system gives the actual location. Had this passenger KNOWN that the bag was not on the plane, the frustration would have been much less.
While these events are rare, let's not forget that people have expectations that when their bags are handed to the airlines, that the airlines convey them to their destination on time.
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12-21-2022
05:33 PM
1 Love
It is funny to see how much anxiety people put themselves through. Rushing to the baggage claim only to wait another 10 minutes for the bags to even ARRIVE to start their ride on the deck.
I usually sit up front so I have been the first person off the plan in about 80% of my flights. But, looking behind me, I see so many people struggling.
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12-20-2022
09:26 AM
12-20-2022
09:26 AM
I had a very rough flight back in the early 2000s and it bothered me for several years. There was a few years there that I didn't fly. The turbulence was so bad that I nearly hit my head on the roof the the aircraft (commuter plane).
I started sitting at the front of the plane and keeping my seat belt tight. Over time, I got used to the occasional turbulence and now it doesn't bother me.
Know that the severe turbulence that I am describing, and you are seeing on those videos, is probably a once-in-a-lifetime experience. Aircraft disabled from turbulence is also a very, very rare event.
Hope this helps.
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12-20-2022
02:55 AM
12-20-2022
02:55 AM
The next step is to read the terms of use on the Southwest site to see if arbitration is the next step. Whatever the next step to resolve disputes it needs to be taken.
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12-19-2022
02:23 PM
12-19-2022
02:23 PM
Excuse me, but my point was that Southwest isn't going to give credit on funds that are in transition. Just like if you go to the bank, deposit an out of town check, you can't get access to the cash for a day or two, or more.
There was nothing personal in the post as an attack.
Do you you feel is best. Thank you.
(I love living in Florida - no state income tax)
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12-19-2022
02:16 PM
12-19-2022
02:16 PM
https://community.southwest.com/t5/Check-In-Boarding/Heading-Back-to-Pittsburgh-from-Orlando-in-January/m-p/151503#M11283
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12-19-2022
08:36 AM
12-19-2022
08:36 AM
This is not "fraud" by Southwest. If you read all of the service agreements that go along with the litany of apps that you have, you'll find hold harmless clauses. Southwest also has to protect itself from those transactions that are forthcoming and might leave them in the negative.
No, you can't use funds that are a state of transition to buy a new ticket.
I'm wondering though, if you have no more money to buy a ticket, how were you going to have ground transportation, meals, etc?
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12-19-2022
05:21 AM
12-19-2022
05:21 AM
This is why I use the Southwest App. No muss, no fuss.
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12-18-2022
08:25 AM
You can always use the Trans-Caribbean Highway which was just completed, connecting Miami FL to Montego Bay JA.
It is a nice drive.😂
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12-18-2022
06:07 AM
Supply vs demand. There is no reason to offer a discount fare if you have the ability to sell all of your seats.
Check with JetBlue who also flies to Montego Bay.
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12-18-2022
06:06 AM
12-18-2022
06:06 AM
Interestingly, I have had three price drops on this flight since originally booked. It appears that travel is slowing down nationally.
Similar experience with my rental car. I've cancelled and rebooked eight times and the savings on the price drop nearly paid for my flight.
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This is not about me, this is about Southwest policy. I'd appreciate if you refrain from personalizing the information in this thread.
I am completely on board with Southwest rewriting the policy. Heck, let EVERYONE board on family boarding if they like.
Let me know what the rule is when it changes.
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12-16-2022
04:53 PM
I didn't write the policy, Southwest did. The policy is clear. What's the point of the policy if it gets tossed aside at will?
Where does this end? A group of people show up, grandma, grandpa, cousins, etc. and declare themselves to be a family. Some of them are children, some not. You end up with everyone wanting to board between A and B to get better seats.
Whatever Southwest agrees to in their policy is fine with me. I have read people say on this board how the family boarding is abused. Again, I didn't write the policy, Southwest did.
The DOT says it all. Find an airline that accommodates your needs.
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12-16-2022
04:19 PM
No, it doesn't work that way. Go back to high school geometry.
The first "set" requires a child under the age of seven. With that, you can have up to two adults accompany the child. Then, with the other child under the age of seven, another two adults can board.
Southwest defines an "adult" to be someone of legal age at point of departure. You have to begin your "set" with a child under the age of seven. Then build your boarding party from there.
This thread is exactly why there is so much complaining on this board about family boarding abuse. Someone is always trying to manipulate the crystal clear rule.
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12-16-2022
10:36 AM
Saving seats also creates an entire discussion on this board, too.
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