Southwest Airlines Community

Hi Kim-   Also for your privacy and if you're able to directly, would you be able to edit your post and retract your telephone number as it is viewable by the public. If you need assistance with this or don't have privileges to edit your post, you can message @CarlyeThornton our staff moderator.   Feel free to leave your number in any emails to SW or any private social media DM's as these are not visible by the public. ... View more

Hello!   Good catch and thanks for asking! As a fellow traveler, if I received such an email and did not recognize the domain name of the email address or the call-to-action link, it goes into the trash.   While 15 minutes for 500 points looks tempting, it could very well be a phishing attempt for a thief to get your RR Account access credentials to buy gift cards or other items for themselves with your points. With the widespread reported theft of RR points that I've been reading about on this forum, I would certainly opt out of this. When it doubt, I would throw it out! Also fwd to SW Customer Service so their IT staff review and confirm: https://support.southwest.com/helpcenter/s/email-us   To be clear, sometimes after completing my SW trips, I would get follow up surveys from SW but they would be through the Southwest Surveys program with the survey questions hosted via a private link on surveysouthwest.com. Those survey emails are legit but this "mg dot intercept surveys" link you mention looks very suspect as doing a search on this domain name returned no results.   I would vote no. ... View more

@rdcole wrote: Hello, I just received the update to the PT San Diego position and thought I would reach out. I am very excited to be given the opportunity for a career development challenge and change in this difficult job market right now.  I look forward to hearing about the opportunities.    Thank you!   Hola!   SAN is my primary origin airport. Best wishes for your career and possibly being one of the first SW team members to work in our new T1!      If you haven't done so already, be sure to subscribe to the SW Talent Community to receive updates on job openings: https://careers.southwestair.com/jointalentcommunity     ... View more

Thanks for sharing!   I'll share two strange moments.   One involved a very bumpy descent from a night trip from OAK-ONT flight from last January when the plane crossed over the San Bernardino Mountains...     Imagine riding Disneyland's Indiana Jones Temple of the Forbidden Eye attraction. That's how bumpy it got! There were no sudden drops but the plane was shaking like a thrill ride when we passed from the desert over the mountains and into SoCal. Turbulence is typical over this area but I wasn't expecting it to get that bumpy. Everybody stayed calm.   Still the pilots managed to keep the plane aligned to its prescribed route and we had a perfectly aligned landing.   I posted a trip report of this: https://community.southwest.com/t5/Inflight-Experience/Jan-24-Photo-Trip-amp-Southwest-Hotels-Report-ONT-OAK/m-p/167566   The second involved my first SW flight after getting A-List. There was a late gate change at SAN that was announced about 10 minutes prior to boarding time that required a concourse swap. Usually concourse swaps are not difficult but it gets tricky with SAN. I "blame" it because the original gate was Gate 13 for a Vegas-bound flight (well, that's not the real reason).     11 months ago, I was headed to LAS. The pic above shows 7:48am, just a little more than 10 minutes prior to the 8:00am board time. I realized that I needed to refill my water bottles so I go to the drinking fountain. Once I return, I see this:     I go up to an available SW Customer Service agent and asked them what that was all about and they confirmed and later announced the gate change. The only problem is SAN at present has no airside connectors between the two concourses:     That meant 10 minutes prior to scheduled boarding time, everybody for that flight had to go through TSA again. And no exceptions to beverages that were refilled or bought airside...those had to be dumped and purchased again. Thankfully, SW held the flight at the new gate until everybody cleared and TSA was able to get everybody (even all the Standard Screening passengers) through within 15 minutes. Plane pushed back about 15 minutes behind schedule at about 8:50am but recovered most of the lost time en-route.    I posted a trip report of this flight and described what caused the late gate change: https://community.southwest.com/t5/Inflight-Experience/Sept-23-Photo-Trip-Report-SAN-LAS-with-2x-TSA-Screening/m-p/163651   Safe Travels! ... View more

Hello- Sorry to hear you're still having trouble with Booking.com. This is very unusual as Booking.com is a legit 3rd party booking engine. What is most unusual is they appearing to not escalate your claim.   Would you confirm my question in my first reply where I brought up the example hotel offer (where I saw 18k total Companion Pass Eligible RR Points offered for booking two rooms for two people in Vegas). See the screenshots in my last reply.   On the checkout page, I see where it asks for the two guest names and I assume that Guest #1 is the buyer, Guest #2 is the second adult to occupy the second room. I would expect to get the full 18k points should I fulfill the stay as I didn't see any published restrictions other than the buyer's name needs to match the name of the RR accountholder to earn the points.   Based on these screenshots and your described experience of receiving only 15k of the promised 30k offered, would I as the buyer get only 9,000 of the 18k points?   Also, I would locate the original "Your hotel reservation is confirmed" email and double check that the total points promised in the email says, "Rapid Reward points 30,000 Points" beneath the grand total of the stay. If it says 15,000 that is the total points promised, not for each person.   If the email documents the full 30k points, it's possible something technical happened between the Booking.com engine and your hotel's booking system that the customer reps either cannot or don't know how to resolve.   If Booking.com is not able to resolve this and you already submitted all your supporting documents to them, we as buyers have the CFPB to fall back on which should force an escalation. I cannot give direct advice in this area as I don't know all the facts concerning your stay but I can share what I would do if I proceeded with the above example booking at LAS, followed all the rules, fulfilled the stay, expected to receive 18k points but only got 9,000.   If I find that after submitting multiple inquiries with the supporting documents that Booking.com cannot resolve the issue or the reps state an unpublished "rule" that half of the RR points go to me and the other half to the other person (which would be impossible as there is only one RR account field), I would submit a complaint to the CFPB and include the confirmation email documenting the points promised, and the email communications between the parties. This would force the booking site to have upper-level staff investigate this. ... View more

@authordawnking wrote: On July 31, 2024, I boarded Flight 2311 from NY to St. Louis. I quickly realized that the person who pushed my wheelchair never gave me my laptop and tablet. Panic made my heart race. I told the Flight Attendant (Sierra) what happened. She suggested I get off the plane and book another flight after I retrieved my items. I'm so grateful she decided to speak with the pilots.   Chris, the Co-Pilot asked me to describe the laptop and tablet and said he would go back to the TSA area and look for my items. I boarded early because of the temporary need for the wheelchair, so lots of people were still boarding. I silently prayed that he would find them and that I wouldn't be the cause of a delayed take-off.  Chris saved the day, when he happily returned with both my items.   Thank you so much Chris for going above and beyond the call of duty! I also thank Sierra (or Ciara, not sure) for thinking to let the pilots know.   I am one happy Southwest Airlines passenger! Fabulous story. Thanks for sharing!   If you haven't done so already, would you also be willing to share this on SW's Facebook or Twitter/X account as this forum is customer-to-customer. The staff that watch over the social media channels can also handle Customer Service requests and should be able to relay your compliment to Chris' and Sierra's team.   Alternatively, you can email SW Customer Service directly: https://support.southwest.com/helpcenter/s/email-us   Great to hear these stories like this! ... View more

@Sarahsummer23 wrote: There’s no sale for January / February.  We are already mid August and there hadn’t really been a real sale since June  SW has announced a number of Low-Fare sales since the BDAY-50 sale from last June. The discounted fare varies between routes, destinations, and dates of travel. SW's "Find the Best Flight Deals" page may help. Start by selecting your origin airport:   https://www.southwest.com/find-best-flight-deals/   Note that some airports including one not too far from where I work are usually excluded from SW sales. In the case of Orange County SNA airport, they are bound by a maximum passenger cap from a legal settlement; thus, to control passenger demand, prices are higher and are excluded from most SW sales.   Hope this helps. ... View more

@Jerrenowtt wrote: Delta-8 gummies can be a bit tricky, especially when it comes to traveling. While Delta-8 is a popular option for those looking for a milder experience compared to traditional THC, it’s important to remember that regulations vary widely depending on where you're flying to or from. Even though Delta-8 is legal in many places, some states have specific rules about it, and airlines may have their own policies Hello- Here is the FDA's stance on Delta 8: https://www.fda.gov/consumers/consumer-updates/5-things-know-about-delta-8-tetrahydrocannabinol-delta-8-thc   Bringing this or any other cannabis product aboard a fight that has more than 0.3 percent THC on a dry weight basis that has not been FDA-approved violates federal law regardless of any legality at the state level. The TSA rule is while agents do not necessarily look for illegal drugs, should TSA discover such product during any screening or search, they are required to report it to local, state or federal authorities. https://www.tsa.gov/travel/security-screening/whatcanibring/items/medical-marijuana     ... View more

@urend wrote: Last two years SW has offered a companion promo for Q1 if you book a round trip or two one ways in August and fly in September. Anyone got the inside scoop if they are bringing it back this year? Hello!   I don't have any definitive information for 2024 but for last year 2023, the Promo CP Email announcement came in during the last week in August on 8/28 and I had until 8/30 to register for the Promo and book the qualifying round-trip or two one-ways that were not paid w/ RR Points. The qualifying trips had to be done by 9/30.    The Promo CP period was 1/8-3/8.   I accepted the offer, booked and flew the required trip and wrote a Trip Report about the flight experience back then: https://community.southwest.com/t5/Inflight-Experience/Sept-23-Promo-Companion-Pass-Photo-Trip-Report-SAN-PHX/m-p/164424   I would continue to keep watch for SW emails for now.  ... View more

@Justcurious1 wrote: Learning opportunity for me about this works.  Earlier this week in a smaller airport with no self help kiosks ( you had to wait to get to the counter and then do the kiosk with the agent to print the baggage tags). It was 4 am and about 3 or 4 agents were doing 2 kiosks at a time.  Where the regular line and priority check in line ended were right next to each other.  There was a customer in the regular line who was letting every single priority person go to the kiosk before her at least 8 passengers if not more. By the time the priority line cleared the regular line had gotten so large it was exceeding its the ropes. I was of the thought priority line would work like it would it did in Disney - where priority goes every other person, to keep both lines moving.  However this pattern continued since it was the one set. I feel the agents could have maybe directed it a bit better by shouting which line they were calling from. Rather than, “next in line”, calling “next in priority” or “next in regular”.  I guess my question comes down to, was this the typical way this goes? If yes, I will know for next time!  Interesting observation. I find it unusual for a customer to be facilitating the queue line traffic flow.   I would think the norm would be if the two lines feed into one processing area and a line starts forming for both queues, then process "Disney" style--rotate between Regular after X-amount of Priority until a dedicated agent can staff and assist those in the Priority Lane.    I've seen this whenever I utilize the TSA PreCheck Lane at non-busy hours where the lane can feed into one or two ID Check booths at the checkpoint. The booths would process Standard Screening, PreCheck, and Priority Express Lane groups and give PreCheck holders a paper pass to utilize the PreCheck benefits when heading to the X-Ray machine area.   I've noticed that if a line forms, they would process some "Regulars" after X-amount of Priority Express and PreChecks until they're able to have a dedicated agent to handle the PreCheck/Priority Express Lanes.   I would send an email or DM via Twitter/X to SW customer service to be sure: https://support.southwest.com/helpcenter/s/email-us         ... View more

@Butch85 wrote: Two factor authentication is long overdue for Southwest BTW. A number of people on this board have reported their RR Accounts being compromised with their RR points being stolen. Two-step would resolve much of this in my opinion. When SW Airlines (not the SW More Awards portal) responds with an update with your case, I would reiterate your suggestion.   Maybe pose your reply to them in question-form: "Are there any plans for SW to implement 2-step verification so that this doesn't happen to me again?"   They may respond with a "thank you for your suggestion"-type of a reply as internal plans typically don't get announced to the public until a formal announcement or news release is made but a strong fact-based question like that could help assure that it gets duly considered. ... View more

@SoCalFlyer97 wrote: @Butch85 wrote: Late Friday night someone gained unauthorized access to my sister's RapidRewards account and used all of her points to order gift cards to be mailed to an out of state address. When she called yesterday to report this she was just given a case number for an investigation that will likely take days. The representative said there was now way for here to simply cancel this order since it was a third party. There must be a way to do this before the order is complete. Please help. Hello! Sorry to hear this happened to you. It looks like you already reached out to SW Customer Service on this. I would change your RR password if you haven't done so already and make sure that it is a strong password that cannot be easily guessed.    If you haven't done so already, I would file a police report on this. This will serve as documentation and evidence that the transaction was an authorized theft. Although doing this may not necessarily mean law enforcement will be able to capture those responsible right away, it will serve as documentation that this was a theft which should help escalate your case.   After you file your police report, I would reach out to the SW More Rewards portal (linked below) and provide them with your Investigation Case and Police Report number directly. The SW More Rewards is the portal where one can redeem points for gift cards. Not sure if they'll be able to put a stop in the transaction right away but communicating your case numbers to them should help elevate this:   Hope this helps! Sorry...correction. The contact link that I provided appears to be session-unique and will return a session timeout error. To contact SW More Rewards Go here: https://www.1.awardhq.com/   Scroll the to the bottom of the page and click on the grey "Contact" link under "Help Center".   ... View more

@Butch85 wrote: Late Friday night someone gained unauthorized access to my sister's RapidRewards account and used all of her points to order gift cards to be mailed to an out of state address. When she called yesterday to report this she was just given a case number for an investigation that will likely take days. The representative said there was now way for here to simply cancel this order since it was a third party. There must be a way to do this before the order is complete. Please help. Hello! Sorry to hear this happened to you. It looks like you already reached out to SW Customer Service on this. I would change your RR password if you haven't done so already and make sure that it is a strong password that cannot be easily guessed.    If you haven't done so already, I would file a police report on this. This will serve as documentation and evidence that the transaction was an authorized theft. Although doing this may not necessarily mean law enforcement will be able to capture those responsible right away, it will serve as documentation that this was a theft which should help escalate your case.   After you file your police report, I would reach out to the SW More Rewards portal (linked below) and provide them with your Investigation Case and Police Report number directly. The SW More Rewards is the portal where one can redeem points for gift cards. Not sure if they'll be able to put a stop in the transaction right away but communicating your case numbers to them should help elevate this: https://www.1.awardhq.com/24468SWA0SWARR/browse/contactUs.jsp   Hope this helps! ... View more

@cjbetty wrote: I want to know how other deaf/HOH persons do it to fly alone. I have been flying alone for a long time but just recently diagnosed with profound hearing loss and still not fluent in sign language. The in-flight announcements are not something I can hear and that is what makes me the most anxious and scared. Thankfully nothing has happened yet but I would love to be able to know what is going on whenever there are announcements in the plane.  Same thing in the airport, it is very difficult for me to hear announcements especially when boarding and it makes me feel overwhelmed a bit. This last flight I asked to preboard as I almost missed my flight prior to that. The amount of people giving me dagger eyes made me more anxious since I am sure they assumed I was fine and didn't need additional help. I haven't found better options for myself just yet and appreciate any ideas or ways to make my trips better as I travel almost every two weeks.    (One thing I did learn was to sit all the way in the back. Let the flight attendants know you are deaf/HOH and this way you are closest to them and to an exit.)  Hello!   Sorry to hear the other passengers rushing to judgement and not understanding your needs. You may qualify for accessible travel assistance through Southwest which should help remedy this.   Southwest has a helpful page on this subject: https://support.southwest.com/helpcenter/s/article/I-need-another-type-of-disability-related-assistance   I would put a note on your reservation of your hard-of-hearing/hearing loss diagnosis and when you arrive at the airport (for departure, connections if required, and arrival), notify a SW customer agent at the check-in or gate counter and the type of assistance needed.   A few other points quoting from SW's help document:   For those who are deaf or hard of hearing, we will establish alternate methods of communication with you upon request in the airport and onboard so you can receive prompt access to the same information provided to others (e.g., boarding and baggage claim information, flight disruption information, flight safety information, etc.).     We don't provide custodial care. If this type of care is needed during the flight, consider traveling with a ticketed caregiver or personal care attendant.    Hope this helps!   ... View more

Hello!   As a frequent traveler and regular user of SW Hotels, sorry this happened to you. I have not had any major trouble with SW Hotels which is powered through Booking.com however I have always booked one room under a reservation and I always pay the extra few dollars for free cancelation.   I've not used their multiple room option (I'm aware that just about all Points Plus properties w/ 2 or more rooms booked in a single booking are non-refundable but offer some huge RR offers). I ran a demo search to see if I can reproduce the cause of your symptom or see if I can locate any rule or restriction that may have caused any confusion about your promised 30k point offer.   I did a random weekday search for two rooms in LAS and saw a luxury Waldorf Astoria posting for $511. Some interesting facts:       The posted price is marked as "Price for 2 adults for 1 night". The $511 quote is actually per room, not for both rooms (a little confusing for me but the price is clarified on the details page where the total is $1102 including the resort fee...fair enough). The offer is 18,000 Companion Pass Eligible RR Points total, about $270 worth of SW flights plus the value toward Companion Pass...Nice offer!   When I go the checkout page, I see where it asks for the two guest names and I assume that Guest #1 is the buyer, Guest #2 is the second adult to occupy the second room.     Further down is the field where the buyer enters their RR number to claim the 18,000 points.       Anyway, as a buyer, I would expect to get 18k points should I move forward with this reservation and fulfill the stay. Based on your experience of you receiving only 15k of the promised 30k offered, would I as the buyer expect to receive only 9,000 of the 18k points? If so, something doesn't stack with the customer service rep's response as I did not see any other term, rule or restriction on this...It might warrant another call or email to SW Hotels Concierge with escalated support to see what caused your points to be cut in half.   Let us know. ... View more

Hola @CupCrusher40    Southwest hasn't yet released the details of this (as of the time my reply), but I believe all eyes are on this. Keep watching your emails or activity on this board for updates!   Here's the latest status on the policy change: https://www.southwest.com/customer-experience-enhancements/   ... View more

@criley wrote: Hello all - anyone might be able to tell me why flights to LGA are so high the second week of October? Specifically the 9th-10th. All other weeks/days appear to have lower fares. Just thought I would ask. I was going to wait another week for Wanna Go Wednesdays to see if the prices go down.  Greetings!   I echo @dfwskier    Likely a major event. Last November when the F1 Race was in LAS, short-haul airfares from SAN and back where several hundred dollars each way where on other days during the week, they can be as low as $39-59 each way.   SW flights/fares now appear on Kayak and Google Flights. I would utilize these tools in conjunction with SW's Low Fare Finder to monitor the market. For now, I would not wait and book your travel now. That is in case fares continue to increase or the flight fills up and lower fare WGA options become unavailable. In contrast, if the fares drop through a sale like WGA Wednesday or any other low fare sale, you can always rebook/reprice your reservation at the sale price and collect a credit to use later.   Hope this helps! ... View more

All Aboard!     SoCalFlyer97's Train-to-Planes series continues with the long-haul journey from Los Angeles Union Station (LAUS) to Austin TX (AUS) aboard the Texas Eagle Amtrak route, the longest passenger train route in the USA. From the west, the Eagle begins in LA, passes through the heart of the Lone Star State and terminates in Chicago.     The portion in between LAUS and San Antonio Texas runs three days per week each way and is part of the same train set of Amtrak's Sunset Limited before it splits off at San Antonio TX (SAT/Amtrak station code SAS); trains north of SAT into Chicago run once daily each way. As I was headed into AUS, I had chance to experience both portions. My accommodations for the 34 hour trip included the Roomette sleeper.     Unlike booking my flights for Southwest, it was imperative for me to book my summer's long-distance train trip well ahead of time. In fact, when I booked this trip back in February, one of the sleeper class options called the "Family Room" was already sold out for this June trip. Yes, Amtrak sleepers do sell out months in advance; that means if you're planning on traveling in a sleeper during the summer aboard the rails, I would book by the winter prior to ensure you're getting one. Yes, people do cancel out which results in late openings but always best to book ahead of time.     To put a long story short, the Texas Eagle arrived on the LAUS platform and opened its doors about 70 minutes prior to departure. We left on time and the train stayed on schedule for my full 34-hour journey, even arriving several minutes early at the major stations to allow for extended fresh air break stops. Since my ride was 34-hours long, I felt it was best to pay the five hundred extra dollars for the roomette in lieu of the much cheaper coach fare.   A Tale of Both Worlds: Assigned and Open Seating     Since Southwest Airlines' Assigned Seating Policy remains a hot topic of discussion, why not mention how Amtrak handles theirs...   For Amtrak's long-distance routes, coach seats and sleeper rooms are assigned and are provided on the ticket at the time of booking (Amtrak train boarding passes are issued upon purchase). Conductors and attendants need to know where ticketed passengers are seated, especially for those overnight red-eye stops...During the night after 10pm 'til 7am the next morning, no onboard announcements via the loudspeaker; that means staff needs to know who is sitting exactly where to ensure they are properly awakened and given plenty of time to get up, grab their belongings and be ready to de-train at their stop.     Depending on the loads, coach passengers may have the flexibility to request staff to be seated elsewhere other than their assigned seat. Last-minute room switching for sleeping car passengers may be difficult but not impossible; as mentioned, the sleepers do tend to fill to capacity which means the room assigned is the room to be slept in.   Each seat/room has a regular power outlet. The Texas Eagle/Sunset Limited route had no Wi-Fi service at the time of this writing.   The train's restrooms are located on the lower level of each car and function much like an airplane lavatory. The Sleeper car also has a private shower room. Sleeper Passengers who bought the Bedroom Class ticket also have a private in-room restroom. As mentioned, I had the roomette.     The roomette appears pretty tiny at first, especially when it is in its nighttime "bed" position. Amtrak markets that up to two people can sleep in this class; I recommend one person for a roomette; it can get very tight to sleep two in a 3.5' X 6.5' space. To be fair, the small space isn't that bad for two when it is set up in the "day" seating position but when it's time to go to sleep, it gets pretty tight.   For the LAUS-SAT segment, both coach and sleeper passengers have open access to Amtrak's famous Observation Lounge & Café Car as well as access to traditional meals served in the Dining Car.     I spent most of the daytime hours in the Lounge car. Anytime after a coach or sleeper passenger is checked in with their tickets scanned or confirmed by the room attendant, they are free to go the Lounge car, the community-oriented portion of the train. The Observation Lounge consists of two main sections with open seating: Communal Observation seats that face the windows...     ...and a set of café-style communal tables/booths, all of which are un-assigned. Open seating still lives on the rails! And yes, all seats have power outlets.   The window-facing seats tend to be the first to fill up, followed by the booth seating although for my trip, there was always a place to sit down. On the lower level of this car is the train's café counter, where passengers can order ready-made snacks, meals and drinks (separate from the Dining Car amenities).     The Dining Car offered Traditional Dining with food freshly cooked to order. For coach passengers, breakfast was $20 per person, lunch $25, dinner $45. For sleeper passengers, all dining car meals were all-included with the option to have the meals delivered to one's room. I elected to eat in the Dining Car with my fellow passengers. Seating was communal in booths that sat a total of four people and seats were assigned upon arrival, meaning SoCalFlyer97 never ate alone.   I was able to meet and have conversations with my fellow passengers and the food was fantastic. Breakfast was first-come/first-served; lunch and dinner were by reservation--the wait staff would go through the train a few hours before each meal to arrange these.   But when mealtime came around, I felt like a VIP.   Could you imagine enjoying something like this aboard a morning long-haul SW flight one day?   Or a juicy burger for lunch with beverage and dessert?   Or a steak dinner with a glass of wine...and another dessert...with no drink coupon required?   Now that was First Class dining!   As mentioned, the train ran on time for the whole journey and pulled into ELP for a fresh air break almost a whole hour prior to the scheduled departure which gave everybody a generous amount of time to explore the station area...   ...home to the locally famous Juanita, the Burrito Lady. Once we detrained for the break, about a couple dozen passengers lined up for street Mexican Food. She even has her own Yelp page! https://www.yelp.com/biz/juanita-the-burrito-lady-el-paso   My only problem was my sleeper fare included lunch which I was still full from...I bought a burrito anyway and somehow "made" room for it.    During my travels, I got some spectacular views of the desert from the Observation Car. Here's a few:           Even got to do some brief sightseeing of parts of Mexico with no passport required!   When the train got into SAT, I was sound asleep and woke up just a few minutes prior to the train's scheduled 5am departure. I got dressed and noticed the train set was changed slightly. Some of the sleepers, coaches, the Lounge Car, and the Dining Car were split off via the Sunset Limited corridor. The food car was replaced with a Café/Flex Dining Car. Coach Passengers pay the full menu price where main course meals are included for sleeper passengers. Plus sleeper passengers have exclusive access to the front dining section of the car with communal open booth seating and complimentary drinks and snacks.     The train pulled into AUS about 15 minutes prior to scheduled departure shortly after 9am local time. I said goodbye to my fellow passengers who were continuing on and walked into town which ended my 34 hour journey from LA.     Up next...My two hotel stays in TX booked through Southwest Hotels plus some of the restaurants that SoCalFlyer97 visited.   Stay tuned! ... View more

Hello!   As a fellow traveler and A-Lister, the RR Account Activity can be accessed one of two ways from the My Account dashboard which in my opinion doesn't appear to be difficult:   1. The easiest method is to click on the "Rapid Rewards" link on the top blue header area of the "My Account" page. The following page will show the RR Status followed by the Account Activity.     or   2. As you referenced, click on the "View all account details" in the "My Rapid Rewards" section of the "My Account" dashboard.   In my opinion, I think it is important to have the upcoming flight summary dashboard followed by upcoming car rentals easily available in the main "My Account" page (plus it would make sense to place marketing content in the case there are no existing reservations).   Hope this helps. Please reach out to SW Customer Service directly in an email or DM via Twitter/X if you have any suggestions to further improve the layout of this page as this forum is customer-to-customer. https://support.southwest.com/helpcenter/s/email-us   ... View more

@Splat wrote: I don't travel all that much, but recently got back from a 4 hour flight.  The seatbelt sign was on for 80 percent of the flight, both legs.  It was totally unnecessary as the clouds were stratus, flat, and uniform.  Turbulence was very mild, yet the seatbelt sign came on and stayed on through landing.   Here is my working hypothesis: it all relates to money, specifically insurance premiums Southwest pays for passenger liability.  My guess is that their insurance company jacked rates with all the recent news of passengers being thrown about from clear air turbulence and requiring hospitalization.  I'm guessing here; perhaps the insurance company said, if you keep the seatbelt sign on X percent of the time, your rate will go down significantly.   Communication came down from upper management and the pilots followed orders. Interesting analysis. Yes, home and car insurance rates for sure went through a steep inflationary cycle this summer (we all felt it with our wallets) but not sure if this is true for liability insurance. However, I think you are correct that having the seat belt light on even through the "smoothest" of forecasted turbulence is to protect the airline from liability (e.g. if one gets up to go to the bathroom when the seatbelt light is on, they do so at their own risk--if the plane does in fact "hit" a bump and that person trips, they cannot hold SW liable if the sign is on). I don't think however having the sign on for X-amount of time has a direct role of how rates are determined. Communication related to safety and turbulence is also done with Air Traffic Control and other pilots. The communication from the management would be err on the side of caution and keep the light on if pilots suspect any risks.     Here's an interesting read from On Mile at a Time on the policies of this little iconic light that we see on the cabin ceiling: https://onemileatatime.com/insights/airlines-seatbelt-sign-policies/       ... View more

@lhuber72 wrote: Good morning, My husband added me as his companion today.  He used my middle name.  My profile for my Rapid Rewards does not include my middle name, although I use it to make reservations because it is on my ID.  The system assigned me a new Rapid Rewards #.  What would be the next step to correct that?  Thanks. Hello!   Congrats on the Companion Pass! A SW Rep will need to assist you with this. Your husband should call the main SW Customer service number and notify them of the error. If your husband has any active reservations with you as the companion, those should be voided before SW can make the change (the rep may be able to assist with this first if needed before correcting the name).  https://support.southwest.com/helpcenter/s/article/More-phone-numbers-contact-options   The request can also be done via a DM to Twitter/X or Facebook. Because this appears to be a mechanical change but for the same person, I don't think this change will count against your 3 permitted companion changes but check with the rep when you call or send your DM.   More Info: https://community.southwest.com/t5/Knowledge-Base/How-to-Change-Your-Companion/ta-p/99449/1000   ... View more

@joyan wrote: My daughter's (all teen) flew out of BWI just now. My one daughter broke her ankle and has a mobility scooter so she has an obvious impediment, and this was my first time experiencing standing IN a preboarding line (with her). I know I've heard and seen (at times) the preboarding behavior. But it was something else to experience it. I had three seniors literally shove my daughter (standing with her cast resting on a scooter) to get ahead of her. No Jetway Jesusi, just entitled folks. I told one guy that we were also preboarding and he looked put upon and said "Well how do I know?" I looked at my daughter with her cast and looked at him and then looked at the kid with the service dog in the same line and just looked at him incredously. The gate folks at swa don't get paid enough. Hello!   As a fellow passenger, sorry to hear this happened to you. Prayers for your daughter for a speedy recovery.   To clarify, did this incident occur in the jetway as you were headed to the plane or while you were waiting in the terminal at the gate? The reason I ask is that I fly very frequently in SoCal and those queued up to pre-board which includes wheelchaired passengers are usually boarded in an orderly manner and an incident like this in the gate area would be an exception.   Either way, I've found that SW Gate Agents are usually very good at maintaining order in the gate and jetbridge areas and noticed that the queued pre-boards are processed and enter the jet bridge area orderly.   If you believe the Gate Agent for your flight did not manage the pre-board queue well that led to disorderly boarding (i.e.: other pre-boarders behind you trying to 'cut' the line to get through the gate first), I would let Southwest Customer Relations know by email or DM via Twitter/X as this message board is customer-to-customer (be sure to note your flight number and your date of travel in your letter): https://support.southwest.com/helpcenter/s/email-us   Hope this helps and hope your daughter gets well very soon! ... View more

@kuvaa wrote: To the flight attendant from Portland to Phoenix today who gave me pretty much all the leftover snacks on the plane when I told her I loved the cinnamon graham things… you’re doing the lord’s work. I hope you win the lottery. Hello!   Thanks for sharing! Please note that the FA and crew of your flight may not receive your message as this forum is customer-to-customer. To help ensure your crew receives your praise, would you forward your compliment directly to SW Customer service in an email or through Twitter/X. Be sure to include your flight number and date of travel. https://support.southwest.com/helpcenter/s/email-us     And yes, those Remy's are yummy!  ... View more

@bec102896 wrote: Did you get some of my delicious AUS food while you were there?  @bec102896    I enjoyed a great variety of food while in Texas! Will share more in an upcoming post in the Trains-to-Planes Series: https://community.southwest.com/t5/Inflight-Experience/June-24-Summer-Vacation-Train-to-Planes-Series-Trip-Report/m-p/174598   Spoiler Alert: Delicious Burritos found at the ELP train depot...   ... View more

Hola!   Fabulous story and glad SW was able to to get you into AUS given the weather problems. I wasn't able to locate your story on Facebook but I would check and see if the Southwest Airlines profile was tagged in the Facebook post. That would help ensure your wife's praises reaches SW staff.   If you're not sure, you can always fwd a copy of it in an email. https://support.southwest.com/helpcenter/s/email-us   Hopefully one day the LUV airline can enter into the Canada market but great to hear SW staff going above to address your travel disruption.         ps. I flew out of AUS earlier this summer...Nice airport! ... View more