04-07-2024
04:55 PM
04-07-2024
04:55 PM
@Estebanjr61 wrote:
On March 21, 2024 I was flying from MCO to Philadelphia with my grandson Noah, whose 8th years old to have a surgery from his hips and knees at Shriners Hospital in order to stand him and start therapies so he can walk. Upon arrived from SJU we moved to the gate 121 and wait in there for some time before our flight. Later this lady in the Southwest Uniform and with a kind and warm heart approach my grandson and on her knees she start asking where his going, his name and after he answers the questions, she ask me and I explained the reason of our trip. Just before she start the boarding process, She grab the microphone to announced the boarding and she just said the purposed of my grandsons trip, and she start expressing some amazing, beautiful and touch words that we all got stone. Her name is Shali Lopez from Southwest in Orlando (MCO). Shali, we don't have the words to say how THANKFUL, and GREAT we felt with your sweet words were heart touching. Those words and Your heart is one that shows the passion for your job, customers and more important You Truly represents the Hights Standards and Core Values of Southwest. If you're reading this message and have Instagram you can watch the video under (Shalilopez78) in Instagram recorded on March 21, 2024. Shali, THANKS so much for your truly care, make us feel like family and just let know that some passengers recorded the video and now we just expand our family with new friends who are praying for his recovery, which by the way the surgery went as it was plan and his now in therapy and making great progress on his standing and walking. Also the Captain and Crew were wishing all the best on his surgery. THANKS SO MUCH SHALI LOPEZ FOR YOUR CARE, and GREAT CUSTOMER SERVICE EXPERIENCE that demonstrate your passion to GO ABOVE AND BEYOND with your CUSTOMERS. Here's a photo when Shali was making the announcement.
Blessings,
Esteban Sanchez and Noah A. Rivera.
Great follow up story and glad to hear Noah is doing well. The Instagram account appears to be private but thanks for sharing this experience to the community anyway. These are tremendous stories to hear. If you haven't done so yet, be sure to send this follow-up compliment to Southwest Customer Service in conjunction with your original story 😎
https://support.southwest.com/helpcenter/s/email-us
Click on "Compliment", "Customer Service"
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04-05-2024
09:04 AM
1 Love
@Estebanjr61 wrote:
On March 21, 2024 I was traveling from SJU to Philadelphia with my grandson for a surgery on his hips and knees at Shriner's Hospital. Upon arrived at the Southwest counter the Employee Manuel Maldonado jump and without questions he started to assist us with our bags and the rest of our luggage. Mr. Maldonado not only assist us with our bags but he also assist with the wheel chair, he provide the boarding pass with a pre-board to make sure our grandson will be one's of the first inside the plane and the wheel chair was manage by the ground personnel, he also instruct his fellow partner who was the one to work the flight to assist us on the particular needs we had. I can say that all instructions given by Mr. Maldonado they all were follow to the dot and the experience was a smooth one. Mr. Maldonado did not know anything about the surgery or the reasons of our flight but his sense of helping others became an experience not to forgot. Mr. Maldonado is a True Employee who value his customers, is focus in Customer Service and employees like Mr. Maldonado carry the Southwest Core Values to the Top. Thanks Mr. Maldonado for the experience and the well care in all details to ensure everything was cover as it was with no missing details until we complete our trip to Philadelphia. A JOB WELL DONE.
Great to hear travel stories like these on this board! LUV it!
As @dfwskier suggested, forward a copy of your compliment directly to SW customer service so that it can be processed and Manuel can receive is due praise.
https://support.southwest.com/helpcenter/s/email-us
Click on "Compliment", "Customer Service"
Prayers for your grandson!
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04-05-2024
08:54 AM
@Trsolis wrote:
Joni V (111271). Andrea P (146286)
Donnie O (62025?) and Alex B (185445)
specifically made my flight an incredible experience. Flight#477on April 3 to Dallas. I am in a fearless flight program and working hard trying to overcome my fears. I keep booking Southwest flights so I can work my program. The above people on this flight really took an interest in me and checked in on me and asked me questions about the program which helped me reinforce my tools. These folks went above and beyond with excellent communication and LUV!!!
Tracy Solis
Tracy: Incredible story and it takes courage to overcome any kind of fear or worry. It took even greater courage considering the current widespread negative media press on Boeing lately. Congratulations on your program.
If you haven't done so already, I would send a copy of your story directly to Southwest Customer service as a compliment so management can process it:
https://support.southwest.com/helpcenter/s/email-us
Click on "Compliment", "In Flight Experience", "Onboard Experience"
Also I would provide a copy to your program coach. Things like this can transform air travel anxiety into excitement.
Keep sharing your experiences on this board; we as your fellow Southwest customers love to see stories like these. Once again, congratulations!
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04-04-2024
02:04 AM
04-04-2024
02:04 AM
@epcot wrote:
There is a cargo interline with Westjet https://www.swacargo.com/swacargo_com_ui/ship/facilities/interline-destinations/
Interesting to know.
I guess the statement "Southwest has interline agreement with Westjet" may be true but it would be for cargo. However, the discussion context on this thread appeared to focus on making name changes to reservations and booking non-SW flights with points. No mentioning of cargo. Thus, it would be way too easy to misinterpret this statement.
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@Ann4077 wrote:
I would love to know when they will come to Sioux Falls? I would love to see this airport have more options but I would also love to see another option to den, phx, Texas, and more options for the snow birds in this area.
is it true that they are taking over frontier? If so will they stay in Sioux Falls and how can a person apply?
Greetings: Feel free to submit your suggestion for service to FSD directly to Southwest Customer Service as this forum is customer-to-customer. This is a small airport, appears there may be gate capacity limitations combined with an overall small market, and it also appears that Frontier doesn't service this airport on a daily basis. However, it doesn't hurt to put in a suggestion:
https://support.southwest.com/helpcenter/s/email-us
Click on "Comment/Question", "Customer Service"
Regarding the rumors of a merger with Frontier (or any other carrier), there's nothing definitive reported at this point. What is already published on the internet appears to be speculation. Yes, there were a few internet articles written about the pilot's union taking measures to ensure proper legal representation is present and ready to go should Southwest ever proposed an acquisition. We also know that the federal government closely watches proposed airline mergers too as we know the JetBlue and Spirit merger failed; these are the facts that we know for sure. Everything else is speculation.
Lastly, should Southwest ever decide to serve FSD and one wanted to apply (I assuming to work for Southwest), a visit to the Southwest Careers website would be the place to go to:
https://careers.southwestair.com/
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Greetings Community Southwest!
Starting this weekend, SoCalFlyer97 has a marathon line-up of Southwest Hotels Rapid Rewards Points Plus reservations all booked up through the end of April. Seven hotels, Eleven nights to be exact...a third of the month spent away from home. Two hotels involving a pair of roundtrip Southwest flights.
To those who frequent my posts, I stay at all kinds of hotels and different brands with just about all of them booked via Southwest Hotels or RocketMiles with the Free Cancelation option thanks to the thousands of Companion Pass-Eligible Rapid Reward Points that I can redeem toward flights. I do have scheduled business at all of these locations; I'm not just racking up airline points here.
Just like my marathon run from last October...
https://community.southwest.com/t5/Rapid-Rewards/Oct-23-Southwest-Hotels-Five-One-Night-Trips-at-Five-Points-Plus/m-p/164506
...there's a mix of both big chain and smaller independent inns that have my name on it.
In the coming days, I'll be posting updates in this thread of both the fights and the hotel experiences ranging from the booking process, value of points received versus money spent, and the actual stay experience. I've done several bookings through Southwest Hotels in the past year and have not had any serious problem that went unresolved. The only goof-up I experienced thus far was when I booked a room via Southwest Hotels only to learn on check-in day that the hotel relocated literally one parcel to the west and the computer booked me at the old property's location which was operating under another brand upon arrival but with the same advertised amenities.
Other than that...I've had zero issues with SW Hotels. Will this continue?
Hotel #1 will be in Corona CA. Which one will it be? Hint: SoCalFlyer97 has stayed there before and published the experience here on this board. Stay tuned.
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04-02-2024
04:18 PM
04-02-2024
04:18 PM
@cdness99 wrote:
I absolutely LOVE the new ability of anyone to join a flight's stand-by list, at NO COST, and see the # of available seats in real-time. However, I have used it a few times now and have some ponderings. I understand the explanations that I have found, and been told, about the prioritization of passengers on this list and that not every SW passenger is created equal (i.e. A-List, Military, Fare Class, etc.) when it comes to getting a spot (priority) in the queue. And I am ok with that. Where I am struggling is how this list seems to change, even up to the last minute of boarding. Allow me to explain my experiences. In two instances I was the first person to join the stand-by list for a flight, many hours before the flight (I know that does not matter, just wait). In two instances, folks joined behind me and in front of me (assumably due to their status). For my first flight I remained in the #1 spot until 30 mins before departure and for the second flight I had been bumped down the list a few spots throughout the day (again, I thought due to status). What transpired next is what has me baffled and the gate agents could not make heads nor tails of it either. In both instances, folks who were behind me the entire time suddenly jumped over me in the queue. Going back to my first example, I was in the #1 spot (for 10 hours) until 30 mins before departure and suddenly the party directly behind me jumped me. Then, 10 mins later I fell to 15th in the queue. After explaining to the gate agent and showing screen shots I had taken he spoke to a supervisor and got me on the flight. In my other example a similar thing happened, I had started out 1st in the queue in the morning and throughout the day fell to 5th. Suddenly, right before they were about to assign seats for stand-by folks who had been behind me for hours jumped over me and I fell to 11th and did not get on the flight. I (as well as the gate agents) am just thoroughly baffled at how and when the prioritization is supposed to work on this stand-by list. Can someone from SW please way in and not only explain the overall stand-by process/algorithm and maybe also lend some insight into my situations? In both my cases I arrived at the airport hours in advance of my original flight based on the hopes of getting on the stand-by flight based on my position in the queue vs. the number of available seats. I certainly would not show up if I am 20th and only see a couple of seats available throughout the time I am monitoring it. But, when your #1 in the queue until 30 mins before take-off and you suddenly drop to 15th, there seems to be a glitch somewhere.
Greetings:
Southwest defines the priority order on this page:
https://www.southwest.com/airfare-types-benefits/sameday-standby-change/
See the last FAQ toward the bottom of the page.
Priority Order:
Customers who are re-accommodated following flight disruptions
A-List Preferred and A-List Rapid Reward Members prioritized based on fare (Business Select, Anytime, Wanna Get Away Plus, Wanna Get Away)
All other Customers prioritized by the same fare order
It's possible for both instances the group who came up during the last 30 minutes may have been those who were re-accommodated from a disruption such as a missed connection or cancellation. Also possible that there were some A-List/ALP's in the mix too.
Given the volume of people who were prioritized before you at the 30-minute mark, it appears a disruption of some sort generated a last-minute surge in prioritized standby's ahead of you but I could be wrong...It wouldn't hurt to follow up with Southwest Customer Service just to confirm there wasn't a glitch involved in your case but if I had to guess, I would predict that these surges were due to passengers being re-accommodated as they get first priority by rule.
https://support.southwest.com/helpcenter/s/email-us
Click on "Comment/Question" and then "Customer Service"
Hope this makes better sense.
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@pjkbk wrote:
Just purchased rt tickets to receive the companion pass for travel 8/24-10/24.
My question is do I need to wait til the pass is activated to book for me and my companion OR can I book a flight tomorrow and then just add them when it is activated?
Couldn't find clear answers
Thank you!!!
@05bardic is correct.
During past promos, approximately 24 hours after I completed my required flights, I got an email saying "You've earned promotional Companion Pass®! You did it!". This email explains that travel can be booked anytime but the Companion feature gets added on the actual start date of the period.
On the first day the Companion Pass goes into effect, I got a second email saying "Your Promotional Companion Pass is in your account and ready for takeoff" with the instructions of how to designate the Companion to the Rapid Rewards account followed by directions of how to add the Companion to either existing or new reservations.
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Greetings All:
This page may help if you're shopping around:
https://www.southwest.com/find-best-flight-deals/
If you have flights booked for the summer or beyond, I would recheck pricing, even if the quoted fare is not even close to the lowest threshold of $39. You may still find a better deal.
Example: Back in February, I booked a one way flight for later this summer at regular price for $189 from Texas back to SoCal as it's usually sound advice to book all summer travel plans before the springtime in case prices later surge.
During a prior recent sale, the fare dropped to $160 and I re-priced it via the "Change Flight" module and collected a $29 credit. After the sale, the price went back up to $189. Today under this sale, it was pricing at $120. I re-priced it and I collected an additional $40 in credit. I would not call saving $69-off my airline bill 'bait and switch'.
While this flight is certainly still nowhere near the $39 territory, I believe that SW is in fact having a Wanna Get Away Sale now as advertised through Thu 4/11. If you see a Low Fare Sale, best to check your reservations and re-price if needed...and thank goodness for No Change Fees!
One exception: If you booked a flight during the recent Promotional Companion Pass promo, I would not touch those bookings that as re-pricing those flights would void the Promo CP deal.
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04-01-2024
10:19 AM
1 Love
@kristiolive0208 wrote:
As someone who is a bag checker, I never put anything in the overhead bins. How about the people with nothing in the overhead bins get to deplane first so we don't have to wait for the many travelers with luggage in the overhead bins. I could be off the plane in less than 10 seconds.
Interesting idea; however, as a frequent flyer, I'm not sure how Southwest (or any other airline) would be able to execute this on a full-sized plane.
For just about all my trips, once the plane arrives at the gate and the captain turns off the seatbelt light, I see many people get up to get their bags from the bins and wait standing in the aisle as the crews dock the jet bridge. Once crews dock the bridge and open the door, passengers usually exit very quickly.
Having the passengers with overhead bin luggage wait in their seats until the bridge is docked so that passengers with no overhead bin belongings could de-plane first would most likely add excessive unproductive gate time to the exiting process (a big no-no in the industry)...and asking people to sit back down to clear the aisle after they collect their bags would not work from a practical standpoint as there would be very limited space in the seat area for the baggage.
A possible remedy for anybody desiring to exit the plane quickly who are not A-List is to purchase Upgraded Boarding (or Business Select) and pick an open seat toward the front of the plane. That way, you'll be near the front and one of the first to get off. However, that benefit may be negated if one has checked bags as I've sometimes seen the baggage merry-go-round doesn't even start until most everybody is off the plane and in the claim area.
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Greetings Community Southwest:
SoCalFlyer97 took a day trip from SAN to LAS and back last week for a personal trip combined with a final visit to the historic Tropicana Casino Resort which is scheduled to close effective next Tuesday, April 2. Several folks from social media have recorded hours of combined streams and video footage documenting the hotel's final days of operation. I took a bunch of pictures too but will share some of the more unique moments of the trip.
We begin by documenting how the outbound flight went aboard the MAX8. Despite the news media painting a negative picture on Boeing lately, I felt completely safe aboard this plane. One can see from the terminal window ground crews hard at work doing their routine work and inspections. Being a frequent flyer, I can state for a fact that Southwest does a thorough job in quality-checking its fleet before each departure. For this trip, I managed to lock in a $39 fare each way from a prior "Super Low Sale Fares: As Low as $39" local promo.
Plane: 737-MAX8, N8748Q Full Flight, On Time Preboards: 14
For the record, this trip had several wheelchaired passengers and their assistants; hence a high pre-board count. However it appeared they were all entitled to use the benefit; thus everything appeared fair and square; so no complaints. Upon pulling out of the gate, I soon discovered that San Diego had some visiting 'dignitaries':
N280WN 737-700 Missouri One:
N8619F 737-8H4 Illinois One:
N945WN 737-700 Florida One:
And the Disney Wonder too:
Arrived in LAS with no troubles. Took care some personal things in Vegas including a visit with a close friend.
Later, I saw that our pal Leo the Lion was getting a nice treatment:
Arrived at the Tropicana for a final farewell as this is my last trip to LAS before it closes. As mentioned, I'm not going to repeat what many other social media folks are publishing; if you want the whole tour of the resort, feel free to search for those. Here were some of the more unique moments:
The Tropicana has a vintage stained glass ceiling spanning a large section of its casino. When I went upstairs to tour the public areas of the mezzanine level, I had a unique opportunity to photo-document the back-end of this feature as I found the door from the public hallway leading into the 'backstage' area was open:
I waited for the crews to come back to the public hallway and they were gracious enough to allow me to peak in from the hallway and photograph the behind-the-scenes of this fabulous piece of art.
Standard lights beam on reflectors to give the window its soothing glow from the casino floor below. As lots of people are petitioning, I hope the building inspectors and workers can find a safe way to move and salvage this piece of Las Vegas history. I think they can and can speculate that's the reason why the workers were in this area looking at the back-end of this stained glass window piece, but I'm not an engineer and I can't state whether or not they will be able to save this feature. I hope they do.
The next piece I would like to spotlight are some of the hotel's vintage interior design features including the floor and low ceiling.
They don't make brown tile floors like these any more in Vegas hotels.
Totally 70's interior in the mezzanine hallway near the hotel offices and the stained glass window backstage room:
And the low popcorn ceiling which in some areas can be touched.
The Tropicana allowed the general public access to the guest floors, even to the very top floor where the high-end suites dwelt. Here's a few shots of both the 'regular' and the glass Otis traction elevators with that unique Tropicana interior design:
Pressing and holding the Ground Floor and the Door Close buttons at the same time for the entire ride down granted me a non-stop descent from the top floor down to the ground floor aboard this glass lift. The trick is not guaranteed to work every time as they all say.
Some more of Trop's elevators: This one links the casino/lobby area to the bridge that connects to the Club Tower and convention area:
And this one takes guests and the general public from the Casino to the Tropicana Blvd pedestrian bridge to the MGM Grand:
It looks like the hotel just recently spent a good amount of money modernizing this lift. Not sure if the fixtures or the elevator as a whole can be re-purposed or moved elsewhere before they knock down the building.
...And I just had to do some more bird watching from the 21st floor of the Club tower.
Lastly, I had a chance to share a meal with my friend at Robert Irvine's Public House, located at the pedestrian bridge entrance.
There's no official word just yet of when or if the celebrity chef will relocate his pub elsewhere. The food was great and prices were decent considering the quality and large portion sizes. I'm sure Irvine likely spent some good money on the interior design of his restaurant which appears to be in great shape; sad to see it go.
Time to head back. Flight was running a few minutes behind upon arrival at LAS but still in the 'Green'. When I got to the gate area, I saw that the convention of newly produced Boarding Position Poles have just arrived.
Return Flight: Plane: 737-MAX8, N8901Q 67% Full, Originally about 15 minutes behind Preboards: 7
So everybody at the gate was ready to board until we realized that the plane that is actually docked at our gate was for another earlier flight that was delayed pushing back, thus the MAX8 plane pictured above was the aircraft that would take us back to SAN but had to hold in this area for an additional 20 minutes until the gate cleared.
Once we boarded, I noticed this MAX8 had the new larger overhead bins installed with a sign to turn carry on bags on their sides. Nice!
Final glimpse of the Trop before it closes.
Plane had about another 30 minute combined tarmac hold: about 20 minutes at the gate and a 10 minute hold on the taxiway, likely due to high air traffic headed into SAN.
With the delay came the greater good of another beautiful sunset landing into SAN.
Plane also recovered some good time in the air thanks to a direct route from wheels up to wheels down.
Prior Trip Reports: https://community.southwest.com/t5/Inflight-Experience/March-24-Southwest-Flight-Photo-Trip-Report-Sacramento-Airport/m-p/170034
https://community.southwest.com/t5/Inflight-Experience/Feb-24-Flight-Southwest-Hotels-Trip-Report-Hotel-Apache-Westgate/m-p/169582#M7816
More Info on the SAN-LAS Flight Route: https://www.southwest.com/routes/flights-from-san-diego-to-las-vegas
Safe Travels,
SoCalFlyer97
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03-28-2024
08:39 AM
03-28-2024
08:39 AM
@20007643 wrote:
Charles of Georgia Center provided me with EXEMPLARY (above and beyond expectations) CUSTOMER SERVICE
when I could not get onto Southwest Airlines account.
Since I have been a Southwest Airline client since 1995, I was amazed how Charles was able to overcome multiple blockages until I was able to get onto Southwest Airline to check my schedule on a flight.
Charles was very knowledgeable, patient, clear about options to get the problem solved and encouraging. I hope this feedback will be given to Charles in his performance material and shared with others to encourage their patience when working with a Southwest Airline person who needs assistance.
Great to hear positive stories like this 😊. Thanks for sharing.
Would you do one more kind return favor for Charles. This forum is customer-to-customer and it's likely your beautifully written letter won't reach his department through this board. Would you forward your compliment directly to Southwest Customer Service via this link if you haven't done so yet:
https://support.southwest.com/helpcenter/s/email-us
That will help ensure your feedback reaches the appropriate personnel. Appreciate you posting this experience to the community and glad you got the help you needed.
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03-27-2024
05:29 PM
1 Love
@georjanna wrote:
Aloha,
I booked two one-way trips so I could get the companion pass. I had originally booked one round trip, but I realized I wanted to fly into a different airport so I canceled and rebooked using the points I got from canceling. Does this still count towards the companion pass deal? Or would I not qualify anymore?
Hola! According to the terms of this promotion, as long as you made both the original booking and your required changes within the promotional period (i.e.: booked and changed anytime between March 25 - March 27, 2024 inclusive) and the Promo is activated in your Rapid Rewards account, you should be good to go. The flight(s) need to be taken by May 22. Just make sure the Promo is activated in your account--Go to "My Account", scroll to "Wanna bring a friend for free* every time you fly?" area and make sure you see a green check mark there indicating the promo was activated at the time of booking/change.
If you make any changes to the flight after the promo expires tomorrow, that will void the flight from the promo.
I assume that you made this change by fully scrapping the original round trip through "Cancel Flight" and booked two fresh One Way Flights. If you made this change this way--so as long you're logged into your Rapid Rewards account with the Promotion activated in your Rapid Rewards account when you booked the two fresh one ways--you should be good.
If you go into your Rapid Rewards account, you can click on "View Details" in the promo area that describes the rules in detail.
Hope this helps!
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03-27-2024
12:19 PM
03-27-2024
12:19 PM
@CupCrusher40 wrote:
So much to see in Florida, I went 10 times has not seen it all. Nation huge.
The same can be said for every one of my short-haul flight destinations that I share on this board...Taken hourlong plane rides to spots like LAS, SMF, OAK, and SJC numerous times and visited all kinds of different places there...but with the huge amount of spots to go and things to do...SoCalFlyer97 has covered only a few drops of his giant bucket list for these destinations.
I too still haven't seen it all...
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@tktc_78520 wrote:
When security removes a passenger from a flight, does anybody know who determines the next step? I asked a kid (he was in his 20s—I am 76) to move his feet in the boarding area because you had to step over them to get through. He scoffed at the request. I said again, "You need to move your feet and learn to respect your elders." I boarded the flight without issue because that was the extent of the situation. There was no scene. This kid took my picture and falsely accused me of being a threat to security. I was escorted off the flight by law enforcement.
After I was interviewed by law enforcement, Southwest refunded my ticket and booked me on a flight the next day, free of charge. I was not allowed to travel with SW on the same day. However, I was able to travel on any other airline. How does this make sense?
Does anybody know if there is a formal policy for this process?
Thank you.
Yikes! Those surprises are never pleasant...
I'm not sure of any defined process or policy on this but given the seriousness of this incident--if you haven't done so already--I would do another follow up with Southwest Customer Relations as it appears the Operations staff at SW was the party that gave you the boot as the local airport police and TSA permitted you to fly via another carrier on the same day. Looks like the SW Customer Service staff at the airport did what they could by completely comping your next-day flight but I'm assuming internal policy prohibits them from booking you on the next flight on the same day in response to an incident.
SW's Customer Relations email is here if you want to ask them directly on this: https://support.southwest.com/helpcenter/s/email-us
It's likely the young man felt he was being harassed which led him to report it to the Gate staff.
As a frequent traveler, if I encounter any "annoyances" from a fellow traveler, I have to be very careful of how to approach the situation. In most cases, I would just let it go and move on. I would have not confronted the young man other than maybe a polite "excuse me, passing through" if I needed to get by him should either he or is belongings are blocking the walkway in the gate area.
If an annoyance appears to interfere with the overall good of the flight or the airport experience, I'll let the appropriate staff know about it so it can be processed.
Either way, I would follow up with Customer Relations on this directly.
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Greetings!
I would subscribe to receive Southwest emails if you haven't done so already. That way, you'll get notified of any major or local sale. Most local sales in my area get announced on Tuesday morning and last through Thursday 11:59pm. On top of the Promo Companion Pass offer that is currently live through today, there's some local sales happening now:
Los Angeles:
LAX-LAS $46
LAX-PHX $70
LAX-RNO $75
LAX-SLC $70
LAX-SFO $46
Austin:
AUS-HRL $59
AUS-MAF $59
AUS-BNA $69
Baltimore:
BWI-CLT $66
Atlanta:
ATL-FLL $79
ATL-MIA $79
This would also be a good page to bookmark:
https://www.southwest.com/find-best-flight-deals/
Hope this helps!
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03-26-2024
10:13 AM
@khlei4 wrote:
If I use RR points to book a flight, does the flight count towards Companion Pass points?
When I look at my point history, I see where I’ve earned points for using my credit card and points for flying. I’ve been using my credit card to book the flight so I’m under the assumption I’m getting Companion Pass points for flying and for the credit card spending. I currently have 90k points so I’d rather spend 30k of that than spend credit card money but my priority would be to earn the companion pass first.
I echo @dfwskier. No double dipping 🙂
If you're looking for Companion Pass-eligible points and you have upcoming hotel stays coming up, Southwest Hotels Points Plus properties are a great source of Rapid Reward points and they do count toward Companion Pass.
https://www.southwesthotels.com/
Travel Tip: If you go this route, I would pay the extra few dollars and book properties that support free cancellation--just in case 🙂
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03-26-2024
10:04 AM
03-26-2024
10:04 AM
@troy0566 wrote:
I made a reservation to National Harbor, MD April 14-17 + Hotel.
Today, March 26th, learning that my employer had rooms reserved for us, I called Southwest wanting to either Cancel the hotel portion of the reservation or cancel the reservation entirely and rebook the flight. Note: the confirmation email concerning the hotel states, "Hotel Cancel Policy: CANCEL PERMITTED UP TO 3 DAYS BEFORE ARRIVAL".
I was told that I can cancel the hotel but I would not receive a refund to that portion regardless of weather I canceled the hotel or the entire package. This is misleading.
I have always been a fan of Southwest, but I will not book a vacation package with them again as they are not clear in their policies regarding changes and cancelation.
Greetings-
As a frequent SW flyer and frequent user of Southwest Hotels, I have not used the Southwest Vacations booking portal as I'm not a fan of its packaged hotel cancellation policies--same reason you stated. The cancellation policy is defined in the SW Vacations Terms of Service.
As an alternative, I have used the Southwest Hotels/Rocket Miles portal extensively (powered through booking.com) as the Rapid Reward bonus deals are great for the Points Plus properties, rooms can be booked regardless if it involved a SW flight, and most properties offer a free cancellation option up to 72 or even 48 hours prior which I have needed to use a couple of times after noticing price drops in the market.
Since Southwest Airlines currently has a generous Promotional Companion Pass offer live for today and tomorrow for new flights, and your business trip to National Harbor falls within the required travel-by date, I would do a fresh price check for the flight portion of the trip.
If the posted airfare is still reasonable, I would completely scrap the entire Southwest Vacations booking and take the hit on the hotel cancellation fee. Per the terms, the SW Vacations airfare portion would be a SW Flight Credit. I would then activate the Promo Companion Pass offer in your Rapid Rewards account by clicking on "Register Now" on the front page of Southwest's website while logged in.
After activating the promo, while logged into your same Rapid Rewards account, book your flight for your business trip directly through Southwest as a new flight...and yes, you can pay for a portion of this flight using the flight credit from your cancelled Southwest Vacations and it will qualify for this promo. The value of the Promo Companion Pass should certainly offset the cost of SW Vacations hotel cancellation fee and any differences in airfare.
Hope this helps!
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03-25-2024
10:11 PM
@SN wrote:
I need a response
As a woman carrying my Quran at the airport at Phenix airport, I've been a loyal Southwest Airlines customer, but after my recent experience, I've decided it's my last flight with them. During boarding, despite having the correct number, I was unfairly held back by a Southwest employee named Lynn, allowing others to board ahead of me and my mother, seemingly because of our Muslim faith. When I voiced my concern, I said "these numbers are after our number and this is an obvious discrimination" another employee named Michael J Page intervened, aggressively cornering me and insisting I repeat certain phrases or be denied boarding, citing vague behavioral concerns. Feeling coerced, I complied, but not before informing him of my intent to report his actions. When I told him I will report his action he said "He knows my name" which I find it threatening. Despite attempts by my husband, who is a doctor, to address the situation, Michael J Page ignored him and left the aircraft. This discriminatory treatment and intimidation are unacceptable and warrant immediate attention.
Greetings!
Sorry to hear you experienced this. There may be more to this incident as it is illegal for an airline to subject a person in air transportation to discrimination on the basis of religion. I would forward your letter in an email addressed directly to Southwest Customer Relations for review as this a customer-to-customer forum and official action cannot be processed here.
Gate Agents can pull passengers from the boarding line for other valid reasons but never on the basis of one's religion alone. Given the seriousness and degree of what you felt, best not to make assumptions on this board and have Customer Relations investigate this for you so they can investigate and determine the actual reason of why you were pulled.
https://support.southwest.com/helpcenter/s/email-us
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03-25-2024
03:11 PM
03-25-2024
03:11 PM
@trumpjk wrote:
I know this question was posted a few years ago. Wondering if anything has changed?
Hello-
This was asked a few weeks ago and I understand Roatan Island within the Caribbean is a beautiful place judging by all the pictures I see of it. I'm not aware of any official announcements to bring the LUV Airline to RTB.
It wouldn't hurt to let Customer Service know directly that RTB is on your wish-list as a Southwest Airlines Caribbean destination: https://support.southwest.com/helpcenter/s/email-us
Click on "Comment/Question", "Customer Service" to access the email form.
When I last checked this airport, there were a number of the US legacy carriers that served RTB; however this airport appears to be pretty small. I would think gate capacity limitations may be an obstacle for Southwest but this could be a good market. I would forward your letter to them. For now, I'm sure Southwest can at least get you from your home airport into the legacy carrier's hub airport so that SW can still be a part of your travel experience.
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@Nottoc54 wrote:
I met a fellow traveler at the Midway Airport today, and she shared with me that she is deaf. She said it is difficult for her to know what is being said over the intercom in the terminal and on the plane.
Has Southwest ever pursued any transcription services that can be toggled on or off the terminal screens so people who are deaf can read what the people are saying at the gates?
Greetings:
Southwest has the following page published which should address this:
https://support.southwest.com/helpcenter/s/article/I-need-another-type-of-disability-related-assistance
As a frequent customer, I have never "closed captioning" on the monitors during verbal announcements for the hearing impaired but the airline does offer alternate methods of communication upon request both in the terminal and on the plane. The request can be noted in the reservation and brought to the attention of a uniformed Southwest employee upon arrival at the airport.
The next best friends for the hearing impaired are the status monitors which visually communicate key details like flight status and boarding groups, especially the ones directly operated by Southwest as these also communicate how full the flight is and the approximate time when boarding starts:
Gate Status Monitor (Airport-operated):
Gate Status Monitor (Southwest Operated):
Boarding Group Monitors:
Hope this helps!
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I saw some news articles published last November about this subject and the possibility of this happening with Southwest. I would certainly vote for night owl service, especially for the high-demand short-haul commuter routes within California and elsewhere.
Whenever I do my daytrips abroad, I proactively have a change of clothes and note a few hotel locations in case a last-minute disruption ever prevents me from returning back to SoCal later in the afternoon or evening hours. Having a few additional late-night or overnight departure options as a cushion would be a great back-up option should I ever face a last-minute cancellation going home and the remaining flights for the evening are sold out.
I would stay tuned for now; it may be coming...
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03-22-2024
12:22 PM
03-22-2024
12:22 PM
@robertfare16 wrote:
Southwest doesn’t fly to Asia, Europe or Africa . So have limited alliance partner. KLM is not southwest airlines alliance partner. You can't book KLM flight using southwest airlines points. So to change name on ticket you have to visit KLM official website. Southwest has interline agreement with Westjet.
Also If you are looking to change name on southwest flight ticket than you can visit southwest official website or can read step by step guide to edit name here .
Last time I checked, WestJet has no interline partnership with Southwest:
https://www.westjet.com/en-ca/who-we-are/airline-partners
In the case of a name change for a Southwest flight, always go through directly to Southwest Customer Service via the Southwest official website and never attempt to process a name change transaction with a third-party provider or via a third-party phone number.
Southwest's official numbers:
https://support.southwest.com/helpcenter/s/article/More-phone-numbers-contact-options
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03-22-2024
01:39 AM
03-22-2024
01:39 AM
@Tagreen wrote:
Discovered why my bag was not on carousel, southwest crushed the bottom with of a new Away Suitcase. Wow! What a completely inept airline you have become.
Re: The damaged bag, were you able to speak to and file a claim with the Baggage Claim staff at the airport upon discovery? That would be a key step as you may be due compensation for the damage if reported within four hours of receipt at the baggage claim area.
Either way, I would send your letter in an email directly to Southwest Customer service as this board is customer-to-customer and this community does not have the means to process your baggage incident. Go here:
https://support.southwest.com/helpcenter/s/email-us
Click on "Comment", "Baggage" and "Damaged Luggage".
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03-22-2024
01:25 AM
03-22-2024
01:25 AM
@Tagreen wrote:
Once again Southwest ruined a vacation
I have TSA precheck and CLEAR. I have a companion pass for my wife and am A-List Priority.
After the first time Southwest ruined a trip, I contacted Customer Service and then Homeland Security. Neither found any issues with my credentials. But they issued me a redress number to help avoid this type of thing in the future.
I was born in US and have lived in the US my entire life. I am an elected official in a U.S. city. But for the second time in less than 12 months Southwest has “randomly” selected me for secondary screening, prevented me from checking in online, cancelled my TSA pre-check for the entire trip, and pulled me out of the queue to board a plane. Neither time finding any reason for delaying me.
I was a math major in college so I know mathematically it is near impossible for this to be random. Have taken the same trip in between these two Southwest flights, but flew American Airlines with absolutely no issues.
To ice the cake Southwest also pulled my checked bag causing me to wait until carousel was clear. When I went to baggage services was greeted by an associate obviously having an equally bad day or just looking for opportunities to be offended. They provided no update on baggage tracking that the bag was pulled and do not even attempt to notify a traveler that their bag will not be on the carousel.
Called customer service again and a very kind associate could find no reason for this and even had IT involved to see if they could determine causes but nothing.
Southwest apparently has my profile targeted. Won’t give you the chance to ruin another vacation.
Oh no...This would not be something I would ever want to end up in on any travel trip, especially being a member in a DHS trusted traveler program.
This forum is customer-to-customer; this board will not be able to resolve your redress status. Southwest is also most likely not at fault too for both of your trips; this appears to be a repeat misidentification issue with the DHS. However, by the looks of this, it looks like you already did your homework with the DHS following the first trip and getting a redress number and a case established.
I would first confirm and doublecheck your Redress number was correctly entered and linked to your Rapid Rewards account as this would be key. As you already called Southwest, it is most likely correct but do one more check on this to make sure everything matches to the letter. The name and number of the Redress case must match the traveler's name (similar name and KTN-matching process as with PreCheck).
Absolutely unlikely Southwest would ever be the party "targeting" DHS Trusted Travelers for constant secondary inspections, this would be a DHS misidentification; hence the Redress process. If your Redress number is properly linked, entered correctly, and names match, I would then inquire with DHS on the status of your Redress case to ensure that it is still active, valid, and live. If it is, it appears there's a disconnect somewhere within the DHS system that would need to resolved. At that point, I would inquire about this with DHS and document everything that occurred at the airport in conjunction with your redress status. I would advise DHS that you already attempted to troubleshoot this with Southwest. As a local elected official, DHS may be able to escalate this for you too:
https://www.dhs.gov/dhs-trip
Hope this helps.
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Hello Community Southwest:
Here's a trip report of a recent motel stay in Garden Grove on a Friday night booked through Southwest Hotels. Drive-up motels in this part of Orange County have recently been in the negative spotlight in the news media. The City of Anaheim for example was forced to close and knock down a similar property last year near Knott's Berry Farm that was mired in all kinds of bad trouble.
Normally, I would opt out of staying at one of these places mainly due to security concerns.
So when I was doing my hotel shopping knowing that the hospitality market was going to be very expensive in Garden Grove considering both Disneyland and Knotts were only a few miles away from my destination on a Friday night, the humble Tropic Lodge showed up in the search results for a good rate.
The place showed a solid 7/10 average review for an old motel which surprised me...600 RR Points...$113 after taxes with the "Deluxe Room" upgrade. After looking thorougly at the reviews, pictures, and other hotels nearby that priced way higher, I figured, "Let's give it a try!"
Tropic Lodge Motel
Room Type: Deluxe Room, Refrigerator & Microwave Rapid Rewards Points Plus: 600 SW Hotels Rate after Taxes: $113 (w/ Deluxe Room; not listed on RocketMiles) Competing Booking Site Rates: Other 3rd Party Lowest Price per Trivago: $90.62 (for Economy Room)
With the Deluxe Room upgrade, I figured the mark-up for the Rapid Rewards points was minimal and therefore worth it.
Had no issues with booking on Southwest Hotels but the Tropic does appear to enforce 3pm or later check-in. Arriving earlier meant showing up to a locked door into the front desk area. Wasn't a big deal for me because I arrived at 2:50pm for a 3pm check-in time and waited around. Once the lobby opened, check-in went smoothly. Incidentals deposit was $60.
Being an old motel, my expectations were not that high. However, the parking lot appeared to be recently resealed with a nice jet-black appearance.
The room was very well insulated and noise-resistant and I was able to sleep like a baby. The room's flooring was recently redone; wooden shutters for the window appeared to be recently installed to give it a modernized look-and-feel. Even when emergency vehicles passed by on Garden Grove Blvd, outside noise was minimal. HVAC worked like a gem. Wi-Fi was easy to log into but was a little unstable.
What I really liked about this place (and think this was why the ratings and reviews were in the 7's) was the Tropic strictly enforced guest room and property access. That meant if you're not on the reservation list, don't even think of going into a room or the guest corridors. There's cameras everywhere and guests getting caught letting strangers into their rooms might be booted from the property. I recall signing an agreement that made that policy positively clear. That basically meant there was zero trouble on the property after the sun went down.
Overall, really cannot complain. When I book hotel rooms, I basically need a private room with a bed to sleep in, a working bathroom, and functioning HVAC...And Tropic did its job.
Prior Trip/SW Hotel Reports:
https://community.southwest.com/t5/Inflight-Experience/Feb-24-Flight-Southwest-Hotels-Trip-Report-Hotel-Apache-Westgate/m-p/169582
https://community.southwest.com/t5/Inflight-Experience/Jan-24-Photo-Trip-amp-Southwest-Hotels-Report-SAN-LAS/m-p/167933
Safe Travels! SoCalFlyer97
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For most of my day-trippers and one-nighters, with a little help of rolling up my clothing, I can get everything packed into a standard school-sized backpack. For my multi-day trips that require more clothing, I roll with the 50L Carofield backpack duffle (about20x13x8). This piece came complete with packing cubes and a separate compartment for the laptop that allowed me to make the most of the space. I roll the clothes up and pack 'em in the cubes.
Also, I place the 311 bag, laptop/electronics, and any other 'unusuals' in an easily accessible area in case TSA ever needed to look at it.
One key benefit of this Carofield backpack...If there's no overhead bin space next to a vacant window seat, this bag (believe it or not) does fit under the seat in front of me, even toward the front of the plane where the total width is slightly narrower. Also works for middle seat, but not for the aisle seat.
This basically allows me to pick any open window seat regardless of how full the overhead bins are. Plus, a side benefit is I can have access to the bag during all phases of the flight anytime above the 10k' mark regardless of whether the seatbelt light is on.
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03-21-2024
09:28 AM
03-21-2024
09:28 AM
@omgthisisdumb wrote:
i can't find those at all. let alone im needing to leave in June. any help would be appreciated..
As mentioned, these sales can be hit-or-miss. For example, I too have a return flight scheduled later this summer that is currently "stuck" in the 3-figure territory despite re-checking through the last several sales.
I would still book the flight in question at the standard price to lock in the fare as Southwest doesn't charge any fees for changes. That way, if prices go up, you'll have the lower fair locked in and ready to go. But keep coming back and re-check/re-price the booking in case fares come down later or through a different sale; you'll be able to then collect the difference in fare in the form of a flight credit (or refund too if you bought Anytime or Business Select).
Through the last "as low as $49 sale", I did a price check of this flight and through that sale, I was able to shave off several bucks from this trip and get a flight credit of $29-off from the originally booked fare. Current fare paid is still way out there in 3-digit land but I can now use that credit toward a future flight.
I would book if you haven't done so yet, but keep re-checking, maybe every Tuesday (when sales typically start) and every Friday (when sales typically expire). Should the price drop, rebook and collect the credit.
Hope this helps.
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@Archer1507 wrote:
So I booked a flight as a guest however I never received an email receipt containing the Conformation number; I'm assuming I typed in my email wrong. I now have an account but have no way of accessing that flight without the conformation number; what's my best course of action?
Hello! Try checking your credit card statement for the six-digit confirmation number (my bank shows a 13-digit "ticket number" which is separate but it may be possible your bank shows the 6-digit version needed).
If you don't see the confirmation number, I would contact SW Customer Service for help:
For SW's phone number, go here: https://support.southwest.com/helpcenter/s/article/booking-travel-online
Click on "Need More Assistance" and call the main phone number displayed or request a call back.
Customer Service should be able look up your booking and confirmation number via an alternative method, likely by verifying your name and the credit card number used.
Travel Tip Going Forward: Always save to PDF, take a screenshot, or do a hard copy print of the confirmation page with the confirmation number for any type of travel reservation which includes flights, hotels, parking, rentals and ground service providers. I've had no failed email deliveries with my travel reservations to date but had one instance where the email wasn't received until 2 hours following the booking.
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03-20-2024
02:31 PM
@nlalanne wrote:
I have two trips booked in early May, which includes four Southwest flights. Three of the four of these flights are on a Boeing 737 Max 8, and one flight is on a Boeing 737-800. I'm seeing that Southwest cut the 737 Max from its fleet plans (https://www.reuters.com/business/aerospace-defense/southwest-airlines-removes-max-7-2024-plans-cuts-delivery-forecast-boeing-2024-01-25/), especially after recent incidents (https://www.nytimes.com/2024/02/05/business/boeing-737-max-uncertainty.html).
What's going on here? Is this a safe plane? What can we expect for this flight?
Was on two MAX8's just yesterday for a day trip to LAS. I felt completely safe and right at home as I do when flying on any of Southwest's 737's.
Below is the MAX8 Plane N8901Q approaching the gate for my return trip home yesterday late afternoon:
Looking at its history on FlightRadar24, this bird has been all over the country and it still shines and runs like new!
...and for my outbound trip that morning, the MAX8 plane N8748Q even had power to share!
It's 7-day history showed that it's been across the Pacific Ocean a couple times to HNL, to MCO to see the Mouse last weekend, and even to Costa Rica. Still shines and looks as good as new too!
Stay tuned for a report.
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