03-20-2024
01:46 PM
03-20-2024
01:46 PM
@sondvm wrote:
I flew from Phoenix to Austin early this morning on a non-stop flight. We were delayed a bit at the gate before departure but since it was nice and cool on the plane and I had wifi, it wasn't really a problem. I was also flying free with a companion pass so - another reason not to complain!
I happened to watch the SWA shows that are offered on the free TV series page. I thought they would just be mini documentaries about the ins and outs of running an airline and flying planes. The shows are incredible! I picked the one called SWA Community (I think). When one show was over, it automatically went to the next and the next, for at least an hour. Each one showcases different ways SWA supports the community in amazing ways.
One of my favorite shows highlighted the Rethreaded Project. This is a project that provides meaningful work and training opportunities for survivors of human trafficking. SWA replaces the leather on their plane seats every 4 years. The old leather is donated to different programs, one of which is Rethreaded. The leather is fashioned into all sorts of items and then sold on the Rethreaded website. As soon as I got home, I had to look at the website and, of course, purchase several beautiful items.
Like I said, the shows went on for almost an hour. Each was inspirational and heart-warming in unique ways. Next time you fly SWA, I urge you to watch some of the SWA shows on the free TV series page. A huge thanks to SWA for all that you do for your community and world.
Sincerely,
sondvm
Great to hear you made the best from the hold up at the gate and great tip!
Would you do a kind favor for the team that developed and put together the Entertainment Portal. Would you forward your compliment directly to Southwest:
https://support.southwest.com/helpcenter/s/email-us
Click on "Comments", "Inflight Experience", "Inflight Entertainment and Services"
That will help ensure the project leaders and their teams get their due praise. Glad you enjoyed the free programming; there's lots to choose from 😊
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LUV it! Thanks for sharing these beautiful views!
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To those who follow SoCalFlyer97's posts regularly well know that this traveler's Free Flight Entertainment portal is enjoying the views straight from the window.
Some of the favorites:
Check out the rest of the Photo Album here:
https://community.southwest.com/t5/media/gallerypage/user-id/173487/album-id/24156
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Hello Community Southwest:
SoCalFlyer97 took a roundtrip flight to the California State Capitol city of Sacramento earlier this month--Historic Folsom was the actual final destination.
This was a day trip from San Diego, purchased--you guessed it--during last September's WOW50 sale, which I've bloviated extensively on this board--but I can assure to everybody who is reading this that this is the last trip from this 50% off sale. The final flight day from reservations booked during the WOW50 sale was March 6. Weather was a little touchy for the return trip but the disruption was expected and nothing major.
@CarlyeThornton, this is for you: "What do you love about Southwest Airlines?" I believe only the folks from the LUV airline would put something like this together inside SAN...
...It's the Hospitality Farm of Paper Pineapples greeting everybody at the Southwest Check-In counter. Gotta LUV that creativity in décor.
Getting ready for Saint Patrick's Day too...
Oh me...Oh my...Need I say this again?
If you qualify for TSA PreCheck or Global Entry and don't have it...Think about applying, even if it's just a few trips per year; the effort to go through the application process is well worth it and will pay off. I felt like a super-VIP passing by this queue. Not eligible? SAN's Southwest Terminal 1 currently has a Priority Express Lane for Business Select, Anytime, and A-List. No CLEAR...yet!
Outbound Flight:
Plane: Gull
Domain: Eukaryota
Kingdom: Animalia
Okay...I don't think this little bird parked at my gate can haul 175 passengers and their luggage to SMF.
Airport Paging: Aircraft Swap at Gate 15, please.
Okay, this one will do!
Plane: 737-8H4, N8613K Full Flight, On Time Preboards: 3
Shortly after the 10'k mark, the captain got on the microphone and announced this beautiful cloud formation near Newport Beach.
Passing by the Camanche Reservoir and CA Highway 88 during final descent. Highway 88 passes through the Sierras and feeds into Highway 395 just south of Carson City.
Welcome to SMF!
Better than rideshare! SoCalFlyer97 is the sole passenger aboard this downtown transit bus. Day Pass $7 and works on both Sacramento Transit and Yolo Bus.
And the fields are blooming...
Took an hourlong train ride from Downtown to Historic Folsom and enjoyed the day there.
Right around that time, I get a text alert that my return flight home is running a little behind. Our friends at FlightRadar24 showed me why:
The assigned plane was at LAS and there were very high crosswinds from the south that essentially shut down both of the east/west runways during the early afternoon. Only the north/south runways were in use and that created a bit of a traffic jam on the taxiway according to the flight tracking map.
Nevertheless, as tempting as it was to spend that extra hour at Historic Folsom, best that I get back to SMF. Two tips:
If your flight is running behind, both FlightRadar24 and FlightAware can track exactly where the plane is.
As I mentioned before, always return to the airport based on the original scheduled flight time, not the delayed time. Although I was able to track the plane down real-time, SMF was the starting point for my return flight number; that meant the possibility of an aircraft or crew swap that would shorten the delay.
By the time I got to SMF, it turned out that the original plane would still be used. Thus, it was safe to tour Terminal B.
One of my favorite amenities of SMF are the landside glass elevators. If you've got time to spare, be sure to check them out:
The famous Red Rabbit above the landside escalators.
Leap by Lawrence Argent
Slabs of wood make up this art-piece on the departures level near the check-in counters.
The Baggage Handlers by Christian Moeller
A nice quiet spot to hangout. Located on the top-level to/from the gates landside next to the glass elevators.
SoCalFlyer97 is in the deck once again aboard the automated people mover.
Tip for those who want the cab view: If you're not in a hurry and waiting in line for the people mover at an airport near you, simply wait on the platform for the next train and be the first to board through the front doors. Chances are, the front seat area will be yours. Of course, if anybody needing ADA assistance come aboard, yield the seats to them and if there's staff ushering people, listen to them...but with some patience, you may get some nice views
I think it's obvious by now that this traveler likes window seats...even on the APM...
Went through TSA, both the general and PreCheck Lane were wide open. Let's chow beneath the central Airside Oak Tree:
Acorn Steam by Donald Lipski
Under $10 airport food anyone?
Stromboli's for sale from the pizza stand!
Sitting beside the big horn in the airside food court.
Your Words are Music to My Ears by Po Shu W./ Louise Bertelsen (Living Lenses)
And after braving wind-driven traffic jams out of LAS...
...the bird pulls up to the gate!
Return Flight: Plane: 737-MAX8, N881OL 50% Full, Delayed 64 mins Preboards: 3
The tardiness of the return flight paid off in the end with some nice city light views to wrap up this trip! Plus with a 50% full flight aboard the 50%-off WOW50 flight, the middle seat was empty.
Over the Palmdale/Lancaster area with the Victorville area in the background.
High above the coast in between Laguna Beach and Dana Point. In the background across the mountains, Lake Elsinore and Temecula.
The skyline greeting into SAN!
Prior Trip Reports: https://community.southwest.com/t5/Inflight-Experience/Feb-24-Flight-Southwest-Hotels-Trip-Report-Hotel-Apache-Westgate/m-p/169582#M7816
https://community.southwest.com/t5/Inflight-Experience/Feb-24-Southwest-Flight-Photo-Trip-Report-San-Jose-Mineta-TSA/m-p/169354
More Info on the SAN-SMF Flight Route: https://www.southwest.com/routes/flights-from-san-diego-to-sacramento
Safe Travels,
SoCalFlyer97
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03-14-2024
01:08 PM
@dfwskier wrote:
it could be much much worse
or maybe much much funnier
https://www.youtube.com/watch?v=rpSudo5orRQ
Got some nice laughs! Thanks for sharing!
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03-14-2024
01:02 PM
03-14-2024
01:02 PM
Gotta LUV the No Change Fee policy!
That allows me to re-price my booked flights during a sale or a fare drop and pocket the difference in fare in the form of a Flight Credit...Or if needed, I can freely cancel or postpone trips if plans change (even up to 10 minutes prior), with only being subject to any difference in fare for such changes.
One example: SoCalFlyer97 will be in the Lone Star State later in the summer; Southwest would be taking me back home and I booked the flight in February. I did a price check of the return flight this week and the fare dropped by $29 from my original booking; $29 travel credit thus goes back to SoCalFlyer97 with zero fees!
Thumbs up to No Change Fees!
On of my other favorites...Flexibility with multiple departures daily too. See my other reply: https://community.southwest.com/t5/Inflight-Experience/What-do-you-love-about-Southwest-Airlines/m-p/169857#M7844
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03-14-2024
12:43 PM
03-14-2024
12:43 PM
Wow...Where do I begin?
First, I echo what everybody else mentioned. Agree 100%. SW's unique business model makes it stand out from the competition.
One of my personal hobbies involves me taking day trips to various places and letting somebody take me there: Go in early in the morning, relax for the ride up, spend the day there, and come back in the late afternoon or evening. In the picture above, I'm boarding a local regional train bound to downtown Los Angeles. For the longest time, I've always loved taking train and bus rides aboard SoCal's local regional rail system, the Amtrak Pacific Surfliner, and numerous regional and inter-city bus routes. SoCalFlyer97 not only likes to go to places; he tries to make most of the journey to/from too!
Yes, driving is would have been much quicker than taking buses and trains but I would then miss out in the opportunities gifted to me during the journey to/from while I battled hectic and congested freeways.
Back in 2021, my job required me to make periodic business trips to my company's production plant in Tijuana Mexico; thus I got Global Entry so I can cross back into the USA quickly via the SENTRI pedestrian lane. With short waits at the border coming home, that meant I could do day trips down south and not have to spend the night in Mexico during my daylong business trips there.
Global Entry also includes TSA PreCheck, and I wanted to see if I could take advantage of any new day-trip opportunities with this benefit via the airline industry.
The following year, when I found out that Southwest offered multiple hour-long departures daily from SoCal to destinations in Northern California, Vegas and Phoenix from early morning 'til late night, I learned there was a possibility to complete day trips to these destinations both for work and pleasure via the LUV airline for affordable rates that I could not find anywhere else:
Combine that with having Global Entry to get through TSA quickly and with plentiful public transit options to feed me from a suburban park & ride lot into my primary airport at SAN (or decent 24-hour parking rates at my convenience airport at ONT), I saw new opportunities thanks to Southwest for both work and play.
I would have to say that my short-haul day trips that I post throughout this forum would not be possible on any other carrier.
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03-13-2024
12:37 PM
03-13-2024
12:37 PM
@omgthisisdumb wrote:
hey so I have a question for anybody on here I used to fly Southwest a lot I used to be able to grab the $59 sales up to $79 sales as a registered Southwest rewards member but the last two years I've wanted to fly I've not been able to grab those deals I live over on the west coast near Seattle and I'm meeting to get back to mountain standard Time like Denver and I can't ever get flights with those national sales from Seattle to Denver what am I doing wrong every time something goes on sale my phone dings and I try to catch that sale and it's like there hasn't been any sales or anything available from Seattle to Denver in that range lately and when I do try to reroute my flight to go somewhere else just to catch that sale deal from say like from Vegas to Denver if that were the case I can't even catch that sale deal could somebody please let me know what it is I am doing wrong I used to be able to do this all the time and I don't know if Southwest has taken that availability away or if I'm being blocked or what but it's very frustrating and I'm about ready just to say screw Southwest airlines and not fly at all anymore but I thoroughly enjoy flying with them so I really need help
Hola!
I've had my share of flights/airport locations/days not matching up with SW sales too. But I don't let those disappointments alienate me from still using the LUV Airline.
From SoCal, I usually fly SW out of SAN because I have a better shot of locking in a sale price there. However, my "convenience" preferred airport is ONT because of ease of access, but airfares are typically much higher and many SW sales don't return a good deal but sometimes, I'll get lucky and find a deal from ONT. Thus, I normally go to SAN but on occasion, use ONT.
Some sales, I can find a deal; others are a clear miss. The last few local sales in my area applied to only Tuesday or Wednesday travel whereas prior ones also covered some weekends if booked far enough in advance. I was even not able to lock in anything from last January's WOW40 40%-off sale whereas I was able to locate many deals and book several of my 2024 winter flights during last September's WOW50 50% off sale...or during a prior "As Low as $29" Sale where my convenience airport at ONT unexpectedly posted $39 sale prices for Friday travel. Sometimes we just have to wait for the right sale. Fortunately, since SW doesn't charge change fees, I would still book the flight in question at the standard price to lock in the fare in case prices rise later, but check and re-price it in case fare come down later or through a different sale; you'll be able to then collect the difference in fare in the form of a flight credit (or refund too if you bought Anytime or Business Select).
Hope this helps!
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@Sdemp wrote:
HI All
I'm a UK based traveller who booked my connecting flight in the US through Southwest. I had never booked through Southwest before and booked with my work email (work flight). Unknown to me, my work email spam filter placed all Southwest airline emails about my reservation and account set up into spam and then deleted them. I only found this out because I tried to get into the site to look at my flight details and I cannot find a way in or get any record of my booking. It has clearly been paid for on my credit card. I am now in a never ending loop where I can't access the booking without an account and I can't set up an account because the first set up emails were deleted. Can anyone help? Much appreciated!
Hola!
It looks like your employer has a filter set that blocks Southwest emails. As this forum is customer-to-customer, we unfortunately cannot access your reservation from here.
If you printed or saved the confirmation screen after booking, it should have your confirmation number. With it you should be able to access your flight details here by verifying your first and last name:
https://www.southwest.com/air/change/
If not, I would for sure contact SW Customer Service for help:
For SW's phone number, go here: https://support.southwest.com/helpcenter/s/article/booking-travel-online
Click on "Need More Assistance" and call the main phone number displayed or request a call back.
Customer Service should be able look up your booking and confirmation number via an alternative method, likely by verifying your name and the credit card number used. Not sure if they can change your email address to your personal one for the reservation but worth asking. Once you get your confirmation number, I would for sure sign up for a Rapid Rewards account if you don't have one and use the email address that you own personally. You should then be able to link this flight to your account.
https://www.southwest.com/air/manage-reservation/?page=ADD-RAPID-REWARDS-NUMBER
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03-11-2024
02:55 PM
@dlockesf wrote:
I'll be arriving from Mexico at LAX and transferring to a domestic flight.
I presume immigration and customs is at the Bradley terminal and the domestic flight leaves from T1.
Do I recheck my luggage at the Bradley terminal or do I have to take it to T1 myself?
Hello-
Yes...Re: Passport Control and Customs at LAX, the CBP Border Inspection Station is located in the Tom Bradley International Terminal (Terminal B). Once you deplane, follow the signage through the International Arrival corridors into the Inspection Station which will be on the ground floor of Terminal B. Chances are you'll be greeted by a bunch of escalators and elevators along the way and through CBP.
Once you clear CBP, there appears to be a spot where you can re-check baggage there according the LAX map:
https://www.flylax.com/terminals/terminal-b
Otherwise, LAX has landside inter-terminal shuttles that can feed you from Terminal B to Terminal 1 and you can check your bags at the SW Check-In counter. https://www.flylax.com/inter-terminal-connections
Hope this helps!
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03-11-2024
02:02 PM
03-11-2024
02:02 PM
@DontStealMyNuts wrote:
Starting this year, SWA and Anuvu have started actively blocking private DNS even AFTER you’ve paid your $8 and the connection is established. Why?
Why does SWA and Anuvu insist on SPYING on its users even after we’ve paid our $8?(multiple now I’ll add on the same journey)
And to be clear….NO. This is not a complaint about being blocked PRIOR TO payment. This is SWA and Anuvu wholesale blocking any private DNS even after payment. This has occurred on both android and iOS, so no, this is not user error
.
Hello-
Sorry to hear you had trouble with the inflight Wi-Fi. It looks like there's a conflict somewhere between the Wi-Fi and your DNS service. I don't think there's anything deliberate happening; just an incompatibility between the Wi-Fi and DNS services.
This forum is customer-to-customer and we won't be able to process any claims on this board. If you had trouble accessing/using the Wi-Fi after paying the fee, I would report it directly to SW Customer Service as they may be able to issue you a refund:
https://support.southwest.com/helpcenter/s/email-us
Click on "Inflight Experience", "Inflight Entertainment/Services"
I would also mention the software that you use so that the SW IT team can possibly address the compatibility issue.
Hope this helps!
ps. Had some similar trouble too with my DNS software not working with the OAK airport Wi-Fi; logging into one of the airport's restaurants networks resolved it.
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03-11-2024
12:54 PM
@Friasz1 wrote:
One of the things I loved most about SW was that you could change flights at no cost. I knew this had changed, but not in the way I experienced last week. I booked what I thought was a flight for my kids from Denver to Las Vegas on Mar 10th. When I went to give them the checkin info I so I made a hug mistake and put it for the Mar 9th. I had to change the flight as my son was still in the middle of his baseball tournament. Originally I paid $150.42 for the 2 one ways. To change to the next day I had to $351.54. Totaling $501.96. This was a very expensive mistake. I expected to have to pay to change as I know you guys change that, but not pay over double what I originally paid. Unfortunately SW is no longer my favorite airline as this charged completely modified our family vacation.
Hello-
Sorry this happened to you. This forum is customer-to-customer; this reply is coming from a SW customer too.
To be clear, when Southwest markets "No Change Fees", that means the airline doesn't charge a processing fee to change the dates or cancel a flight; however the difference in fare is always applied unless SW posts a Travel Advisory for the travel dates or a SW-initiated change was made to the reservation beforehand (in that case, a +/-14 date change can be made at no difference of fare).
Many other carriers charge both a processing fee and the difference in fare which gives Southwest a huge advantage in the market. Currently, there is an incentive of booking flights early as last-minute bookings carry higher fares, especially if seats begin to sell out. In your case, the difference of fare was $351.54 which certainty appears very steep but it is also likely because the date was changed from Saturday 3/9 to Sunday 3/10, the latter being a "super" peak day for travel at LAS.
I fly frequently from Southern California to LAS. For LAS, travel demand is at much greater demand on Sundays than Saturdays and will thus carry a much heavier fare. I've been able to lock in many sales and deals on Southwest to LAS; I've never been able to get those deals for a Sunday travel. That could explain why your difference in fare was extraordinarily steep.
Ordinarily, if I were caught in a date confusion mess, I would have traveled on 3/9 and spent the night (usually, this would have been more cost effective than paying $351.54 extra); however, you mentioned your kids were the ones traveling and decently priced hotels can be very hard to find at LAS on Saturday nights; thus, this one is a tough call.
At this point, I would have owned up on the responsibility and paid the difference, or explored alternative travel options and if the alternative worked, scrap the flight reservation and use the credit for later. Going forward, always double check the dates when booking flights for any airline (or rental cars, hotels or even train tickets for that matter); when Southwest sends the follow up emails, those would be good places to check again.
We as customers are responsible for ensuring the correct dates are selected. Thankfully, we will not be at the mercy of any processing or cancellation fees under Southwest in the event we need to change the dates or cancel reservations.
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@RobMcReno wrote:
My wife reserved a room at a Choice Hotel in Sun City AZ, near Phoenix. Cost was pretty expensive. $300 a night. We typically stick with the Hilton chain, but thought to give it a try.
Pulled up an noted homeless people around it, they inadvertently gave us a smoking room, and the room was about 18 feet away from Grand Avenue, a VERY busy road with tons of traffic. About 6 PM the hotel started shaking and a very loud train horn went off. This went on all night long about every 90 minutes.
This was one of the worst hotels experiences I have ever had. SWA should not EVER affiliate themselves with this property again. We will like not book hotels through SWA again. This was a horrible experience.
I would suggest SWA break ties with this hotel immediately.
Greetings!
Sorry to hear you had a bad hotel experience in Sun City. I echo @dfwskier as I'm a frequent user of SW Hotels (partnered through Booking.com) thanks to the generous Rapid Rewards point payouts; I've never had a major problem related with this booking service that went unresolved.
What you describe appears to be a local hotel incident that would still likely happen under any booking provider, not just SW Hotels. A huge benefit of using SW Hotels is the ability to hotel shop both all the major brands plus reputable independent inns. Reviews are generally accurate and mirror the actual experience; passing freight trains (or any other 'My Cousin Vinny' hotel wake-up calls) would have most likely be mentioned in the reviews as a good night's rest is a basic principle in the hospitality sector.
I would contact the Choice Hotel you used directly and advise hotel management of the incident. The Choice brand is pretty reputable and they should be able to resolve this for you.
Note that Hilton brands also pop up under SW Hotels too and I've had great experiences with them too if you decide the go back to doing business with them, but I would give SW Hotels/booking.com another chance as they do not appear to be at fault.
Hope this helps!
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03-11-2024
11:23 AM
2 Loves
For SoCalFlyer97's munchies (or in case of a bumpy ride that would require the flight attendants to remain seated during the flight), they are a stock of Costco's Kirkland Signature protein snacks (not pictured) and my refilled water bottle (pictured):
For most of my morning trips, I'll pack away the Remy's and have them later after I have my protein. 😊
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SoCalFlyer97 has zero plans to bring man's best friend aboard a flight (I don't even have one; my household has cats--more on that later)...but if I ever needed to...
I would first get up-to-date and be educated on the do's and don'ts. When I started flying the LUV airline regularly, I studied. I did extensive research in ensuring my short-haul day trips from SoCal would work both practically and financially. I had to learn how to use the local public transit systems abroad. I would need to do the same thing should I ever be in a position to fly with a pet.
The web has some really good tips and I would get the information from multiple sources. Let's not forget Southwest's nicely prepped page on this which includes the rules and policies of travel: https://www.southwest.com/pets/
One key step: I would certainly make sure the pet can handle the trip. This would involve checking first with the vet and likely doing a few test "flights" in the car with the pet in the carrier so they can become accustomed to traveling in the carrier, and seeing how the animal reacts in the carrier when being walked through crowded and noisy environments.
There's a bunch of other tips but my advice for flying with pets is to first do the homework, study the do's and don'ts, and know your pet.
So as I was writing this post, I checked with my cat on all this...
She meowed a remark that (I think) translates to something like:
Oh no! Don't try to upgrade me to Business Select. This feline doesn't fly. Not taking any briberies including Remy Grahams. I'm perfectly content with my accommodations right here on this cat post next to the sofa; I'm living First Class right here at home that includes free premium beverages of filtered water straight from the fridge, free wi-fi, and two free checked cases of Fancy Feast.
Okay...what that means is she does not like car rides, is no fan of being transported in enclosed areas (certainly not a fan for trips to the vet), and if I ever attempted to bring her on a SW flight, she'll likely go out her way to locate, hit the call button, and request that one-way security escort off the plane. Thus, SW is unfortunately out of the question for my pet.
Long story short: I would be proactive, know your pet, and do the pet travel research beforehand. That will help ensure your decisions for pet travel needs are done with certainty.
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03-08-2024
08:20 PM
03-08-2024
08:20 PM
@rashley87 wrote:
I got a gift from a relative for a SW giftcard from the SW site and can't find the email anywhere. It's been about 3 weeks since they gifted it to me. Can I reach out to SW or should the gifter reach out to them? I have a date and the gifter of course has they card information. Since it hasn't been redeemed I didn't know what my options were.
Hello-
By looks of your post, it looks like the gifter has the Gift Card info in hand and they were trying to email it to you but the email failed to deliver? Is this correct? Are you able to reach out to the gifter by phone to get the card details?
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03-08-2024
08:02 PM
@mattperk wrote:
I checked my bag on my flight this morning. When I opened my suitcase I found one of my shirts had two large wet stains on it. None of my other clothing was damaged. Does Southwest offer a refund or credit for damaged items that are in checked bags?
Oh no...Sorry to see this happen.
Here is Southwest's policy on compensation for damaged items: https://support.southwest.com/helpcenter/s/article/lost-damaged-delayed-baggage
Were you able to initiate a damage claim directly with Southwest Baggage Service within four hours of receiving your checked bag? That would be a key step for any compensation claim. If you were able to, there's still a possibility that they may deny the compensation as the liability excludes minor damages from stains but it may be worth it to report it anyway as Southwest makes the final call on this after reviewing the photos and specifics of your claim.
If the Baggage Service Claim compensation is out of the question or if the claim was never filed within the 4 hour window, I would still give Southwest Customer service an email and describe the details of this inconvenience as this message board is customer-to-customer. I can't guarantee it, but there's a possibility Customer Service might be able to at least offer you some form of travel credit for the damage incident in return for your business with Southwest. I would keep your letter fact-based as much as possible.
Go here:
https://support.southwest.com/helpcenter/s/email-us
Select "Comment/Question", "Baggage", "Damaged Luggage". Allow the airline a few days to reply.
Hope this helps!
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Hello-
Sorry to hear you're having trouble re-pricing your flight. This forum is customer-to-customer; thus we won't be able to directly review your bookings nor what is causing the system to not re-price your changed flight. I ran into a similar price drop scenario last fall and had no problem re-pricing the booking (from originally -11,707 points to -10,936). Not sure what is causing your fare difference to not process properly. I would doublecheck the following one more time:
1. Do a fresh price check of the dates/origin destination pairs again via Southwest's website but run it as if you're booking a new flight and document/screenshot the total points quoted (Hopefully the lower fare is still there when you check!). In my case I was quoted 10,936 points. Don't run this price check via the "Change Flight" module as this module will show the difference in fare.
2. Compare the points you were quoted with the total points that were debited on your last re-priced booking (This is in the "Your Change is Confirmed" email; scroll to the bottom of the email and confirm the points paid matches the points that were quoted on the website. Note that this will not show in the original "You're going to..." confirmation email.
If you don't have access to these emails, you can always log into your Rapid Rewards account and view the transaction history to verify from there.
3. If the points match, transaction should be good and you should be all set. If the points on the website are still quoting lower than what you paid for on the last transaction (ie. You still paid the original higher fare than what is now quoted on the website), try running the Change Flight module once more.
4. If that still fails and you still paid the higher amount, it's possible there may be a serious glitch in the booking system related to your reservation. I would then try totally scrapping the original booking (i.e.: Cancel Flight) and do a fresh booking under a brand new confirmation number to see if you can lock in the lower pricing...Thank goodness that Southwest charges zero fees to cancel and rebook flights.
If this workaround works, I suspect that the issue was a major glitch which should be emailed directly to Southwest Customer Relations so their IT team can review and repair this.
Give this a try and let us know if this does the trick.
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@bzkaren wrote:
Had the most amazing experience with Joe Joe, flight attendant on flight 2854 from Boise to Las Vegas on 2/19/24. Not only was he friendly, welcoming and outgoing as almost every single SWA flight attendant is but he asked and remembered every single person's name in his section for drink service. He even said good bye, by name, as we exited the plane! He made sure everyone in the 'emergency exit' section was comfortable, he thanked each of them for "their" service on the flight and said, God bless our flight!
Thank you, Joe Joe, for making ME and I'm sure each of us, feel valued - as are you!! I hope our paths cross again soon on another flight.
God bless you,
Karen
Hello Karen-
I just ran across your post just now and noticed there was no reply. I really enjoy reading stories like this on this board and hope you enjoyed your stay at LAS or wherever your final destination was.
Would you do a kind favor for Joe Joe. As this forum is customer-to-customer, it is likely that your praise may not get read by his management team. Would you forward your compliment directly to Southwest Customer Service:
https://support.southwest.com/helpcenter/s/email-us
Click on "Compliment", "Inflight Experience".
That will help ensure your letter gets to the right person so that Joe Joe gets his due praise. Thanks for sharing this story...LUV it!
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@00000140427593 wrote:
Roatan has a large ex-patriot community and many are from Texas. It is a beautiful Caribbean destination. Southwest should fly there!
RTB airport
THANKS
Hello-
I've never been to the Roatan Island within the Caribbean but saw pictures of it. Appears to be a beautiful vacation spot. As this forum is customer-to-customer, this board unfortunately cannot process your request to bring service to RTB.
I would send your request in an email directly to Southwest Customer Service: https://support.southwest.com/helpcenter/s/email-us
Click on "Comment/Question", "Customer Service" to access the email form.
Appears that a number of the US legacy carriers service RTB although this airport appears to be pretty small. I think gate capacity limitations may be an obstacle but this may be a good market for Southwest. I would forward your letter to them. For now, I'm sure Southwest can at least feed you from your home airport into the legacy carrier's hub airport so that SW can still be a part of your travel experience.
If you visit this place regularly, feel free to share some pictures of your experience.
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@Karla7or wrote:
Brandon Harris at the ATL airport was super rude since our first conversation . First, I was first on the stand by list and he never called my name in the speaker. I was there 2 hours before boarding so there was no way I wouldn’t have heard it. He gave the empty seats to the stand by people last on the list and they seemed to be friends. Second when I asked for a supervisor and for his name he lied about his name. I found his real name because of the supervisor. Please do better.
Hello-
Sorry to hear this happened to you. As this forum is customer-to-customer, this board unfortunately cannot process your letter about your Standby List incident. I would send your letter in an email directly to Southwest Customer Relations: https://support.southwest.com/helpcenter/s/email-us
Click on "Complaint", "Airport Experience", and "Boarding"
Allow them a few days to process your letter.
Note that the Standby List has the following priority order which could describe why those who were listed after yours may have been confirmed ahead of you: 1. Customers who are re-accommodated following flight disruptions 2. A-List Preferred and A-List Rapid Reward Members prioritized based on fare (Business Select, Anytime, Wanna Get Away Plus, Wanna Get Away) 3. All other Customers prioritized by the same fare order
https://www.southwest.com/airfare-types-benefits/sameday-standby-change/
However, I would still email the airline as it appears there was deliberate misinformation given regarding the name of the gate agent and how this was handled.
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@sipesl wrote:
I boarded my flight at San Jose airport this morning, and all was going smoothly. That was until two rude flight attendants told me I could not sit in the exit row with a small seat pillow. I use this pillow to sit on on flights longer than 2 hours, as airplane seats have become intense uncomfortable. It is not a medical device nor am i physically impaired in any way. I tried to explain this, to no avail. The stewardess's were rude and condescending. They proclaimed to tell me “I was only able to get away with using it in the past because I hadn’t gotten caught.”. This was completely uncalled for and unprofessional.
Hello-
Sorry to hear this happened to you. As this forum is customer-to-customer, this board unfortunately cannot process your letter. I would send your letter in an email directly to Southwest Customer Relations: https://support.southwest.com/helpcenter/s/email-us
Click on "complaint", "Inflight Experience", "Onboard Experience" and complete the form. Allow a few days for the airline to reply.
I understand that the rules of the Exit Row seats have to be obeyed and I'm not sure what the rule is regarding seat pillow usage but the Flight Attendants generally should address this in a professional and hospitable manner. Be sure to describe in detail of how you were approached when they saw the pillow as this will help management with any needed corrective action.
ps. Did you fly out from San Jose Mineta Airport in California or was it San Jose Costa Rica? If CA, I was at SJC a few weeks ago too and had a chance to walk through the entire airside corridor. Details:
https://community.southwest.com/t5/Inflight-Experience/Feb-24-Southwest-Flight-Photo-Trip-Report-San-Jose-Mineta-TSA/m-p/169324
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03-07-2024
10:33 AM
03-07-2024
10:33 AM
@ABJones69 wrote:
Hello! Does anyone know when they will be opening up there opportunity positions for flight attendants?
Hello-
No specific dates have been made public at this time. However, if you haven't done so already, i would sign up for SW Careers Talent Community:
https://careers.southwestair.com/jointalentcommunity
Select "Flight Attendants & Inflight Operations" as your Area of Interest. This will let SW Recruiters know you're interested in learning about this position and you should be notified by text of openings or similar opportunities as they occur.
Hope this helps.
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Greetings Community Southwest:
As advertised in the What's in store for '24? thread, I took my combined Business and Personal Trip to Vegas last week. I had originally booked a three night stay at a downtown historic landmark, the Hotel Apache on Fremont Street through Southwest Hotels.
That was all set and ready to go until separate arrangements were made for me in regards to my second night's stay where I was placed at the Westgate Resorts hotel through the tradeshow that I was attending and there was no getting out of it. Long story short, I ended up staying at not one but two hotels for this three night trip. In addition, I took a little walkthrough of the Tropicana Hotel. Most of us are now aware that this old historic resort destination will soon be gone as the A's Baseball stadium is coming to Vegas.
I booked the Southwest flight from SAN-LAS during a local sale a few months prior to the trip and locked in the sale rate each way but with a catch. For the outbound trip, all of the morning flights were not included in the sale but the evening flights were. Thus, I booked the evening flight with the intent of executing a Same-Day Flight Change on the day of the departure to a morning flight through my A-List benefit at no difference in fare.
One Important Tip: This money-saving method is not a guarantee should the earlier flight nears or reaches capacity. That meant I had a back up plan in place at my origin airport in case I had to wait until the evening flight. However, the morning flights had open seats available when I checked at midnight of the day of the outbound flight.
Outbound Flight: Plane: 737-8H4, N8557Q 91% Full, On Time Preboards: 7
Shortly after takeoff, the plane flew into some thick clouds and the outside featured a white backdrop for quite a while...from just before the ten thousand foot mark going into the cruising altitude.
The plane later descended to a lower cruise level just before we got to Barstow and we finally got out of the clouds and saw the sandbox below.
Pictured above, we crossed the CA/NV state border over the Sky Ranch area.
Passing by the skyline during final descent.
A Public Transit RTC Bus Route ferried me to the Las Vegas Convention Center for my official business. My first day of work there involved setting up for the big show that kicked off for the next few days. Also purchased a monorail pass partially because:
Even a small sandwich can get very pricy at LVCC.
And it looks like the lines for the outside vendors stretched all the way to MCO... Okay... maybe not that far, but...
SoCalFlyer97 however did locate the secret 'Priority Express' Lane: That was a short monorail ride over to the next food court:
Zero lines, much better pricing, and more filling options. No A-List required.
Travel Tip: Got business at LVCC? I would buy monorail pass at the discounted online rate and ride it to a resort hotel destination with a food court that would provide much better lunch options. In my case, the Horseshoe/Bally's Hotel food court.
Off to the inn...I took another RTC bus over to downtown. As I mentioned, the Hotel Apache that is located above the Binion's casino is rich in history. Some even claim it's haunted:
First Hotel: Apache, Downtown Las Vegas Room Type: Standard Queen Room (Freely Upgraded to Double Queen Room at Check-In) Rapid Rewards Points Plus: 1k SW Hotels/RocketMiles Three-Day Total after Taxes: $150 No Resort Fee
Competing Booking Site Rates: Other 3rd Party Lowest Price per Trivago: Same as SW Hotels Direct: $166; Booking Direct nets a Funbook
1k CP-Eligible RR Points: Excellent Tradeoff
I had no problems checking in. In fact, being a small hotel, no lines to check in and this is Vegas. Staff located the SW Hotels reservation quickly. No resort fees...zero. Because the rates were so low, I elected to keep the original reservation for the three nights even though the second night of my trip will be at the Westgate.
I got to my room:
Now for the big question: Anonymous sources say this hotel is haunted. Look at the signage posted in the hallways. Is the Apache Haunted?
Did ghosts pay a visit to my room?
The elevator?
Spoiler Alert: No haunts for SoCalFlyer97.
Nothing in my room got moved. No unusual sounds. Everything worked AOK. The elevator did what it's supposed to. So-called "voices" that I heard were simply from downstairs in the casino. In my opinion, no happy haunts invaded my stay. And for the amount I paid for three nights during a convention, that is an unbeatable rate. One tip that is a must: I would strongly suggest to White Noise the room with the in-room fan or via a cell phone when going to bed to muffle out the music coming from Fremont Street. Review forthcoming on TripAdvisor.
Second Hotel: Westgate Resorts Room Type: Signature Room (Freely Upgraded to Studio Suite at Check-In) Resort Fee: $45.34 / night Room Rate Paid: Not Known (arranged through the tradeshow through my work)
Incidentals deposit was $50. Surprisingly enough, I arrived about an hour after the posted check in time and there was no line to check in at the desk. Nice. Too bad I was not able to book this room with Southwest Hotels; this property has been known to return some very generous Rapid Reward points offers. Can't complain though...I found out they gave me a free upgrade to a Studio Suite once I got to the room.
Third Hotel: Tropicana
Okay...I didn't stay at the Tropicana (two hotels for one trip was plenty) but I went through some of the public areas of this historic resort and captured some of its unique features including its stained glass ceiling, guest elevators, and a fairly new temporary LavAzza coffee shop that recently replaced the Starbucks Coffee there. Pretty soon, this entire resort will be in the history books, replaced by a new A's baseball stadium. Enjoy:
Return Flight: Plane: 737-8H4, N8520Q 63% Full, On Time Preboards: 4
Got one last glimpse of the Tropicana for this trip aboard the plane. I've got one more trip to LAS before this place shuts down later this spring. I'll see if I can get some more pics of the public areas.
For this route, the plane normally flies over the 15 freeway across the state border and then heads south toward the Salton Sea area. This time, it made a minor detour east and followed Highway 95 for a little while before turning west to its original route (I'm assuming to dodge turbulence). Passing into Sloan Canyon with Lake Mead in the background.
This finale never gets old for SoCalFlyer97.
SAN New T1 Construction Updates
SAN's new T1 is starting to look more like a real airport.
Prior Trip Reports: https://community.southwest.com/t5/Inflight-Experience/Feb-24-Southwest-Flight-Photo-Trip-Report-San-Jose-Mineta-TSA/m-p/169354
https://community.southwest.com/t5/Inflight-Experience/Feb-24-Southwest-Flight-Photo-Trip-Report-high-above-CA-s/m-p/168642
More Info on the SAN-LAS Flight Route: https://www.southwest.com/routes/flights-from-san-diego-to-las-vegas
Safe Travels,
SoCalFlyer97
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My tip is for those who have minimal carry-on luggage and preferably have PreCheck, CLEAR or Priority Express Lanes access for quick TSA re-screening. If the layover is in excess of several hours based on the scheduled departure time of the second leg of the flight, I would see what public transit options feed into the airport and take a quick bus or train ride into town and plan an exploration of the city.
Of course, I would pre-plan this ahead of time to ensure the exploration would be workable and safe. I would plan the stopover so that I would be back at the airport and in line at the TSA Checkpoint no later than one hour prior to scheduled departure time (30 minutes prior to Board Time) if one has PreCheck, CLEAR, or Priority Express Lanes; otherwise 90 minutes prior to departure (or 1 hour prior to Board Time) for Standard Screening.
One thing to keep in mind: If the second leg of the flight posts a significant delay resulting in an even a longer layover, I would still go by the scheduled departure time and be back at the airport then (e.g. If the second leg of my flight is scheduled to leave at 4pm and it's delayed 'til 6pm, I would not hang out in the city 'til 5pm to return; I would still return no later than 2:30 or 3pm as if the flight was on time). That's because delayed flights may recover time en-route or be re-assigned a different aircraft or crew.
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03-01-2024
02:21 PM
03-01-2024
02:21 PM
@jihyocheon wrote:
I left my iPad Pro with pencil on the airplane for a flight from LAX to DAL on Feb 23.
So I wrote the lost report and I updated the report every day. That's because my iPad keeps moving.
By the 'find my apple app'
Fed 25, it was in DEN airport. Fed 26, was in Jeppesen Terminal. Fed 27, also was in Jeppesen Terminal(Southwest Airlines Baggage Service)
So I thought that Southwest would send me an email. But it moved to Memphis International Airport on Feb 29.
Finally, now it is in Highlands Medical Center...
I also called the service center, but they told me to just write a report and hung up.
My report number is 2001833.
Hi! Looks like your location tracker is doing its job!
This forum is customer-to-customer and unfortunately, any updates to your claim cannot be provided here. I assume you already filed the Lost and Found Report as you were provided with the Report Number.
To follow up with Southwest, go here:
https://support.southwest.com/helpcenter/s/article/I-lost-a-carryon-item-during-my-travel
Click on "Lost and Found Report", "I Left Items on the Plane", "Manage My Report".
From the login portal, verify your last name with your Report Number. Verify that you're not a robot and it should take you to the portal where you can follow up with your claim. From there, I would provide the staff that your location tracker is reporting that it has been traced to the hospital which signals that somebody may have taken it or mis-claimed it from the airport lost and found.
I would also get a hold of the Highlands Medical Center security and report that you have lost property from a flight that has been traced to the hospital. They may be able to help you directly with this. Hopefully it is currently at the Hospital Lost and Found now. Give this a try.
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Greetings Community Southwest:
SoCalFlyer97 took a roundtrip flight to the Silicon Valley to take care of some business there. This was a day trip from San Diego to San Jose Mineta and back, purchased and booked during last September's WOW50 sale. During my return trip, I had some extra time to take a stroll through SJC's airside, end-to-end and have some travel tips for you if you're thinking about trying to bypass long lines to your gate via the neighboring non-Southwest terminal. But before I share this, here's the rundown:
At SAN, it looks the Southwest SAN 2024 Rally was here!
SAN's construction of the new Terminal 1 is coming along nicely. More photos to come on my next Trip Report.
Outbound Flight: Plane: 737-700, N930WN 84% Full, On Time Preboards: 4
Flying high above the clouds...
Passing by Monterey Bay during the initial descent. Although there's no SW terminal anywhere near this beautiful part of the Golden State, Santa Cruz Metro Route 17 bridges the downtown San Jose train station to this bay via an hourlong bus ride. I might be able check this area out one day!
What's that I see upon pulling into the gate? Plane N946WN, the Louisiana One stops over at SJC. This aircraft is a member of the 737-700 family. Where is it now? https://www.flightaware.com/live/flight/N946WN
Had some time before my appointment to get work done in the terminal. Massive crowds filled the Southwest gates and concourses; a little walk over to Gate 17 gave me a quiet spot to work.
If you've got upcoming travel in the Bay Area and want access to public transit, I would get one of these! They also have an e-version of this that works for both Apple and Google Pay!
My limo ride to my final destination, VTA Line 60. Line 60 feeds into both the VTA Rail System and the BART. Took care of my business and had some time left over to explore the area.
Here's some shots of my main Ground Transportation provider for the day, riding along the VTA train:
It will not be a full ride, so feel free to spread out!
Back at SJC, I arrived well ahead of time for my return flight. I took the time to explore the airside and have some travel tips if you plan on accessing your gate via the non-SW terminal at SJC to bypass the crowds and long lines at the SW Terminal. SJC comprises of two terminals linked together by one long concourse corridor airside, spanning approximately an entire mile in length:
On the landside, outdoor pedestrian sidewalks and an airport shuttle link the two:
Southwest serves the southern Terminal B and the TSA checkpoint there has been known to get busy at times, even the PreCheck lane. Whenever I utilize SJC, I access my gate through the northern Terminal A as I have no checked bags and the TSA wait times are usually much shorter and less crowded, but this solution may not be for everybody. The main obstacle for many travelers may be the excessive walking required as SJC does not have moving walkways or tramways in between the terminals airside. Doing a milelong airport hike with carry-on bags may be a challenge for some. Anyway, my return flight is out of Gate 32 in the southernmost area of the airport. My carry-on is a standard school backpack. Let's go through Terminal A and do the walk!
As predicted, Terminal A's TSA Checkpoint waits for passengers!
Another tip: Sometimes when the TSA Checkpoint has slow demand, officers will keep the PreCheck Lane open but will merge the X-Ray inspection lane with Standard Screening. In those cases, the agent at the ID Check booth will give the passenger a paper PreCheck ticket to give to the officer to go through PreCheck's metal detector instead of the body scan machine.
The tip: If you have PreCheck, make sure the officer who is facilitating the receiving end of the X-Ray machine sees your PreCheck ticket as they will mark your luggage tray with a separate PreCheck identifier. That will signal to the X-Ray inspector that the tray going through the machine is PreCheck; otherwise any 311 bags or laptops left packed away under PreCheck's benefits but not properly marked will be pulled for secondary.
After clearing TSA, I end up along SJC's airside "Main Street", the milelong concourse linking all gates of the airport. I checked out Terminal A airside and started my hike toward my gate which is on the opposite end of this walkway, all the way in the Interim Terminal Facility. That's going to be about a mile walk but I need the exercise. Some points of interest that I found along the way:
A different piece of airport artwork in Terminal A near Gate 8...SJC's Rolling Ball Sculpture by George Rhoads, 1990. They have a larger version of this at the Tech Interactive science center in downtown San Jose; I'll have to check this out on a future visit.
Headed through the airside connector to the international gates starting with Gate 15.
Passing by Gate 16. The glassed hallway to the right of the seating area is the international arrivals corridor that feeds into CBP Border Inspection Station.
Welcome to Terminal B!
E-Cloud by Nik Hafermaas, Dan Goods and Aaron Koblin, 2010. Located near Gate 22.
Heading into the Interim Terminal Facility where my gate is. Gate 29 marks the beginning of this temporary extension.
It took me about 20-25 minutes to make the milelong walk from the other end; it can be done in about 15 minutes via a powerwalk. As mentioned, there are no moving walkways at SJC; if long walking is not for you, I would stick with waiting out the TSA checkpoint wait at Terminal B through the Southwest Terminal.
Here's an inside look at the Interim Terminal area at the Gates 29/30 area which was not in use at the time of my passage. I call this area the "Costco Terminal" because of the lack of a ceiling.
Further down the hallway...
Shortcut to landside and Terminal B baggage claim for arrivals.
Long story short, this section was built to quickly address gate capacity issues related to growth at SJC while officials work to build a permanent extension. One interesting fact is the jet bridges in this section were designed and built to support the future permanent build, which means they won't be demolished when the temporary extension goes; they'll just be elevated.
This nice looking bathroom doesn't look so temporary nor "warehouse" themed:
Not sure if this will be "raised up" too as part of the permanent terminal.
Return Flight: Plane: 737-700, N202WN 86% Full, On Time Preboards: 2
A nice view of Mount Baldy upon arrival into SoCal and initial descent.
Hola to everybody at LGB!...
...and at SNA...
and of course, SAN!
At the time of this post, I had also completed my trip from SAN-LAS for business as I posted earlier this year. https://community.southwest.com/t5/Routes-Destinations/What-s-in-store-for-2024/m-p/167767/highlight/true
Stay tuned for that report! By the way, I have just one remaining WOW50 flight to take and that will be very soon! After that, I'll be done bloviating about that good old promo!
Prior Trip Reports: https://community.southwest.com/t5/Inflight-Experience/Feb-24-Southwest-Flight-Photo-Trip-Report-high-above-CA-s/m-p/168642
https://community.southwest.com/t5/Inflight-Experience/Jan-24-Photo-Trip-amp-Southwest-Hotels-Report-SAN-LAS/m-p/167933
More Info on the SAN-SJC Flight Route: https://www.southwest.com/routes/flights-from-san-diego-to-san-jose-ca
Safe Travels!
SoCalFlyer97
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03-01-2024
09:30 AM
03-01-2024
09:30 AM
I think the network IP address used to access the SW website also influences this combined with the cookies. Whenever I do any price checking during a SW sale, I always do this via an Incognito session so that I don't get a bunch of automated follow up emails to complete the booking as both SoCal and the Bay Area have many airport options that I check prices.
At my work address which is very close to ONT, the sales promos always default to LAX even during an Incognito session. At my home address, sales default to SNA, even though ONT is still the best convenience airport for this area with SAN as the closest "big city" airport which usually has the better deals. As doing a location check on any given IP address can return very broad locations that can be far away from the actual street address, I think this is a factor.
Both ONT and SNA are tough ones to find good low local sale pricing but every now and then, I get lucky and lock one in.
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03-01-2024
09:08 AM
03-01-2024
09:08 AM
@dfwskier wrote:
Yee Haa!!
It's the Texas Independence Day sale.
I don't know if people outside of Texas can see it.
https://www.southwest.com/html/offers/local_sale_NonstopConnect_240301.html?redirect=false&clk=CB70090&cbid=CB70090
Travel from 3/22 -5/22 -- avaiab;le 7 days a week.
Hola!
CA also had a local Splash As Low as $29 sale too last week for intra-state travel that ended last night. Locked in a $29 deal each way for a May trip to Silicon Valley. Checked pricing of my existing bookings during the sale; they were already as low as they can get for now.
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@Otto80123 wrote:
When I bought my tickets from Denver to San Jose Costa Rica they were advertised as non-stop. On our flight from Denver to San Jose is was non-stop. However, when we were at the gate in San Jose waiting to board the plane back to Denver there was a brief announcement about a stop in San Antonio TX without any explanation. When we landed at San Antonio we stopped on an active taxiway and were met by a firetruck and a refueling tanker. I have also learned that this was because Southwest didn't want to pay the for the fuel in San Jose necessary to make the non-stop flight all the way to Denver. This resulted in more than an hour delay in our arrival to Denver which was a decision of Southwest Airlines. In fact, this "cost saving decision" resulted in an action that put the passengers of our flight in an unnecessary risk by adding an additional landing and takeoff as well as an dangerous re-fueling operation as proved by the need for a firetruck during refueling operation. Firetrucks are not normally needed at normal layovers. I have been delayed on a flight because of a mechanical issue that necessitated an unplanned refueling stop of a non-stop flight but this was a financial decision of Southwest Airlines that unnecessarily delayed our flight. In addition to that while we were on the ground in San Antonio we were not permitted to leave our seats and as such I believed that led to one passenger relieving themselves at their seat. We received no emails or text messages from Southwest about this unplanned stop even though it was evident before the flight that the unplanned stop had been planned by Southwest Airlines. I can't wait for their response to this false advertising and less than transparent plans of operation.
Hello!
This incident is interesting. I think there's more to this story. It looks to be a diversion to SAT was needed to address a fueling issue. I don't think it was false advertising. Something else happened that caused the diversion to be needed and I think it is more than penny saving.
As this forum is customer-to-customer, I would follow up directly with Southwest Customer service and so they can confirm the reasoning of this fuel stop as this will likely not be addressed on this message board.
Go here:
https://support.southwest.com/helpcenter/s/email-us
Click on "Flight", "Flight Diversion", fill out the form from there.
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