So a very similar situation happened to my mom and I this morning. They swapped our plane from 800 to 700 which means 32 less seats the ops agent made no announcement about people being put on standby. After an hour delay they swapped back to the 800 yay well they left everyone on standby and when we went to board 32 people (including my mom) were told your not on this flight (awful word choice) they had to all go wait in line and be cleared on the standby list luckily in my case everyone made it but it was handled poorly. They should have just cleared everyone and asked those affected to reprint boarding passes or refresh app
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12-26-2022
12:09 AM
12-26-2022
12:09 AM
If your not traveling within the next 2 days I would avoid calling hold times are long calls are being disconnected
you can try changing your flight online or on the southwest app
a SYSTEM WIDE waiver is out for flights though the 27th any flight you have booked between now and the 27th can be changed without a fare difference being collected.
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12-24-2022
05:09 PM
12-24-2022
05:09 PM
You might try reaching out on Twitter in a DM say you would like a refund and hopefully they can help
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@mjrich wrote:
It's pretty hilarious you're calling out other people's comments as being "unhelpful" when your only point is "s*ck it up buttercup". That's not helpful.
It is difficult as hell to get ahold of Southwest. They have these communities here so people can post about their experience. These people are using this tool correctly. You should just be quiet if you can't be helpful.
They recommended submitting feedback to the airline that’s all they can do no one hear can issue a boo hoo voucher no one here can implement a new policy or fix all we can do is give a suggestion on how one can actually reach the airline if they want something to change The only way an airline knows an issue exists is if they know about it
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12-21-2022
11:54 PM
12-21-2022
11:54 PM
On my last MAX flight the music was off or broken I think some FAs just don’t turn it on or think it’s distracting when they make the welcome aboard announcements.
before Covid and the MAX8 being suspended from air travel an admin did post the music list here on the community not sure if they still do though.
You might be able to email in asking if they have the current list.
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12-20-2022
10:23 PM
12-20-2022
10:23 PM
Yeah a couple I have noticed AUS/MCO had $60-$99 fares now $163 plus
AUS/FLL $49 now $173
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Heads up a nice size winter storm will impact operations all over the country this holiday week
if you have travel to/from/through any of the cities below you can change your flight free of charge to a flight within 14 days earlier or later.
Tuesday-Monday, December 20-26
Albany, NY (ALB)
Amarillo, TX (AMA)
Baltimore/Washington, MD (BWI)
Bellingham, WA (BLI)
Boise, ID (BOI)
Boston (Logan), MA (BOS)
Bozeman/Yellowstone, MT (BZN)
Buffalo/Niagara, NY (BUF)
Chicago Midway, IL (MDW)
Chicago O’Hare, IL (ORD)
Cincinnati, OH (CVG)
Cleveland, OH (CLE)
Colorado Springs, CO (COS)
Columbus, OH (CMH)
Denver, CO (DEN)
Des Moines, IA (DSM)
Detroit, MI (DTW)
Grand Rapids, MI (GRR)
Hartford, CT (BDL)
Indianapolis, IN (IND)
Kansas City, MO (MCI)
Little Rock, AR (LIT)
Long Island/Islip, NY (ISP)
Louisville, KY (SDF)
Lubbock, TX (LBB)
Manchester, NH (MHT)
Memphis, TN (MEM)
Milwaukee, WI (MKE)
Minneapolis/St. Paul, MN (MSP)
Montrose (Telluride/Crested Butte), CO (MTJ)
Nashville, TN (BNA)
New York LaGuardia, NY (LGA)
Oklahoma City, OK (OKC)
Omaha, NE (OMA)
Philadelphia, PA (PHL)
Pittsburgh, PA (PIT)
Portland, ME (PWM)
Portland, OR (PDX)
Providence, RI (PVD)
Rochester, NY (ROC)
Salt Lake City, UT (SLC)
Seattle, WA (SEA)
Spokane, WA (GEG)
Steamboat Springs (Hayden), CO (HDN)
St. Louis, MO (STL)
Syracuse, NY (SYR)
Tulsa, OK (TUL)
Washington Dulles, DC (IAD)
Washington Reagan National, DC (DCA)
Wichita, KS (ICT)
***keep in mind even if you aren’t taking a flight to/from one of these cities your flight could still be impacted because crews and planes could be stuck in other cities.***
you can view the travel advisory Here
please be kind to one another the airlines (all of them) have no control over weather if your flight is affected don’t take it out on the employees trust me they would have it 75 and sunny with no delays/cancellations every day if they could
safe travels!
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I just used Apple Pay for 2 flights tonight and got email confirmation right away without issue.
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@TheMiddleSeat wrote:
If you want to book a 6 leg, one day adventure to earn the points @bec102896 is your guy to help with that 😂🤣😂🤣
--TheMiddleSeat
Just did that 2 weekends in a row
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you could book a hotel though southwest hotels or book a BS flight RT flight to get the points
@DancingDavidE @TheMiddleSeat looks like you have a fan 😜
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This brings up an interesting idea maybe for kids who get BS fares they should get a Wi-Fi code instead of the drink coupon
i am curious is it really worth buying kids a BS fare? I mean the points are nice as long as they have a RR account but you could just pay for upgraded boarding for them or EB check in and save a lot of money or points or the old save seats game with just you buying a BS fare.
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The only time you are fare protected where you can change your flight without extra cost are in the following circumstances:
1. you bought Wanna Get Away plus or higher and it’s after midnight day of departure for the same day change feature
2. A weather waiver or airport/airline need creates a travel advisory/waiver in most cases you can change for free within 14 days as long as your city pairs don’t change
3. day of departure flight delay/cancellation then you could change for free to another flight
4. southwest made a schedule change ahead of your departure date then you can usually change 14 days earlier or later without fare difference
keep in mind in all cases if one free change occurs you would be required to pay fare difference on future changes unless you have a delay/cancellation or proactive schedule change by SW
in very rare cases they *might* be able to price protect if there was a Southwest related issue (system auto cancels when it shouldn’t have)
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12-07-2022
10:02 PM
Make sure you have no spaces before or after your RR number or password
try the username if you created one instead of the RR number
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12-07-2022
09:53 PM
12-07-2022
09:53 PM
Personally I book direct though the hotel company 90% of the time a Marriott thanks to status but on occasion I’ll find a really good deal though priceline express deal and usually with about 2min of research I can figure out the hidden hotel and I can Google express deal coupon and usually find 5-15% off to make the deal sweeter then I call and add the rewards number to get the perks not always stay credit but late check out and upgrade usually without issue
I usually earn my SW status on segments so those few SW points don’t bother me I like my suite upgrades more
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@floridaguy wrote:
Give the customer a LUV voucher.
I’m curious are you the one who writes in expecting compensation if a child cries or kicks a seat on your flight?
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@dfwskier wrote:
Earlier this year I had a flight that was delayed by about 4 hours. I asked for a voucher - twice. My request was denied.
Need me to get you a voucher?
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I was A16 with 1-15 empty and no pre boards on my last flight (which had 60 people) I went to the row in front of the exit row and sat in the middle seat
the flight before that was the 4th person onboard I went to the same place
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@gsking
I reached out to Southwest on Twitter Monday and they sent it to technology team for review I went back on the app today and the option is back however it redirects to the website so you can’t see them on the app right now but there is a link to go view them. This is at least the case with the iPhone 13 Pro Max you might try again
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11-29-2022
02:02 PM
11-29-2022
02:02 PM
Work for Southwest as a FA and during training you will get to go down the slide and practice an emergency.
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maybe your travel funds expired before the no expiration policy took effect.
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11-28-2022
01:30 PM
11-28-2022
01:30 PM
I have noticed the same thing the travel credits tab is gone on my iPhone and iPad
maybe a glitch
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Someone ask for a sale well here you go:
30% off flights for cyber Monday.
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You might try HR or your supervisor if they are still with the company.
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@denno wrote:
@DancingDavidE Thanks for an excellent post about the ORD gate situation. The bigger problem I intended to address initially is why Southwest’s airport information link is so outdated. A more egregious example is for DEN. Southwest’s 16 new C concourse gates were opened in May with much celebration on the Southwest media link, but now, 6 months later, they still don’t show on the airport information link. This makes me wonder how many other cities’ listings are not current either. Somebody is not monitoring this information.
Same thing happened when the gates changed in AUS a few years a go the web team isn't the same team who assigns the gates so until someone informs them they don’t know.
once I sent Southwest a message about AUS gates back then it was fixed within a week.
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I think they usually do cyber Monday sales instead of Black Friday however I think the better sales happen in October and June
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Did you register them book then fly? NOT just book and fly
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You can always send an email to southwest with your feedback about a said employee be sure you have a good description like the tall white guy with brown hair about 6ft tall working the ticket counter at X time on X date and they can pass on the feedback good or bad.
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What does it say your fare type is on your boarding pass?
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@TheMiddleSeat wrote:
I'm curious, what airlines serve Knoxville now?
Since Southwest does not monitor the Community for ideas/suggestions your best best is to contact them directly. Use the contact us link at the bottom of this page and send a message.
--TheMiddleSeat
I know allegiant serves Knoxville
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