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Loves Received
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12-27-2022
12:13 PM
12-27-2022
12:13 PM
Here was the message I got
search email for subject line: Hurry, you can still get A-List in 2023!
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12-27-2022
12:09 PM
12-27-2022
12:09 PM
I think some flights are available on the 31st if you do a same day return flight it will be costly.
oh better yet several of my family members got an email last week offering them the chance to buy the remains TQP needed to reach A List you might check your email for that offer
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Baggage will go to the final destination listed on the bag tag. You can fill out a report at the BSO at baggage claim so they can contact you when your bag arrives for you to figure out your next step
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12-27-2022
12:01 PM
Yep same situation happened to my mom however she didn’t find out until boarding they told her your not on this flight and when she got to the gate agent they were able to get her a seat but it was rough
hopefully it works out or even if you get 2 of you on the flight it will be easier to rebook 1 instead of 3
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12-27-2022
11:56 AM
1 Love
Some airports have no hotels to give out the airline partners with several hotels when they are full they will say they have no hotels. Your best bet is to book a hotel (not the 5 star $900 suite) and keep the receipt and same with meals keep the receipt and submit to Southwest once travel is complete
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So your daughter made it the same day not sleeping in the airport for days If so I need your daughter to pick my lotto numbers. At this point be glad she made it that hasn’t been the case for many others.
now with the bag I’d go to the BSO at baggage claim and file a delayed bag report so they can call you when the bag arrives. There is a major mess going on right now so it may take several days before the bag arrives while it may be tough patiently waiting will be the best option after the repot is completed
Good Luck!
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12-27-2022
11:48 AM
12-27-2022
11:48 AM
Unfortunately no one here will have phone numbers to BSOs and even if we did those phone numbers BSOs are full of people so agents won’t pick up the phone.
Your best bet is to go the BSO and talk to someone face to face
Good Luck!
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12-27-2022
11:28 AM
12-27-2022
11:28 AM
I’ve been told by multiple baggage service agents that bags will be sent to the final destination the question of when they have no idea.
my bag was checked in Austin back on the 24th I finally arrived the 26th after lots of cancellations however my bag is still in Austin
if you arrive I would go to the baggage office and file a report and they should call you when your bag arrives for you to pick up for a voucher or set up delivery
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Did you speak to a SW employee to cancel that one leg it’s possible that they rebooked you then if you missed that flight you become a no show
I would look up your confirmation number on the website and see if the return flight is still active
I really hope SW is waving the no show policy this week because that would be the right thing for them to do
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12-26-2022
12:01 PM
12-26-2022
12:01 PM
@SWAnotherWokeCo wrote:
When SW cancelled our flight, we went to the ticket desk to and requested a refund after they could not rebook us. The Agent said "no problem". However, no refund has been issued. SW issued a flight credit instead. It is just more of SW employees saying things that are simply not accurate.
We will probably have to open a claim with the credit card company since we can't get through to SW to resolve.
You realize it was a weekend and holiday right? Southwest issued the refund the bank must then process it which can take up to 30 days depending on your bank
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So a very similar situation happened to my mom and I this morning. They swapped our plane from 800 to 700 which means 32 less seats the ops agent made no announcement about people being put on standby. After an hour delay they swapped back to the 800 yay well they left everyone on standby and when we went to board 32 people (including my mom) were told your not on this flight (awful word choice) they had to all go wait in line and be cleared on the standby list luckily in my case everyone made it but it was handled poorly. They should have just cleared everyone and asked those affected to reprint boarding passes or refresh app
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12-26-2022
12:09 AM
12-26-2022
12:09 AM
If your not traveling within the next 2 days I would avoid calling hold times are long calls are being disconnected
you can try changing your flight online or on the southwest app
a SYSTEM WIDE waiver is out for flights though the 27th any flight you have booked between now and the 27th can be changed without a fare difference being collected.
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12-24-2022
05:09 PM
12-24-2022
05:09 PM
You might try reaching out on Twitter in a DM say you would like a refund and hopefully they can help
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@mjrich wrote:
It's pretty hilarious you're calling out other people's comments as being "unhelpful" when your only point is "s*ck it up buttercup". That's not helpful.
It is difficult as hell to get ahold of Southwest. They have these communities here so people can post about their experience. These people are using this tool correctly. You should just be quiet if you can't be helpful.
They recommended submitting feedback to the airline that’s all they can do no one hear can issue a boo hoo voucher no one here can implement a new policy or fix all we can do is give a suggestion on how one can actually reach the airline if they want something to change The only way an airline knows an issue exists is if they know about it
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12-21-2022
11:54 PM
On my last MAX flight the music was off or broken I think some FAs just don’t turn it on or think it’s distracting when they make the welcome aboard announcements.
before Covid and the MAX8 being suspended from air travel an admin did post the music list here on the community not sure if they still do though.
You might be able to email in asking if they have the current list.
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12-20-2022
10:23 PM
12-20-2022
10:23 PM
Yeah a couple I have noticed AUS/MCO had $60-$99 fares now $163 plus
AUS/FLL $49 now $173
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Heads up a nice size winter storm will impact operations all over the country this holiday week
if you have travel to/from/through any of the cities below you can change your flight free of charge to a flight within 14 days earlier or later.
Tuesday-Monday, December 20-26
Albany, NY (ALB)
Amarillo, TX (AMA)
Baltimore/Washington, MD (BWI)
Bellingham, WA (BLI)
Boise, ID (BOI)
Boston (Logan), MA (BOS)
Bozeman/Yellowstone, MT (BZN)
Buffalo/Niagara, NY (BUF)
Chicago Midway, IL (MDW)
Chicago O’Hare, IL (ORD)
Cincinnati, OH (CVG)
Cleveland, OH (CLE)
Colorado Springs, CO (COS)
Columbus, OH (CMH)
Denver, CO (DEN)
Des Moines, IA (DSM)
Detroit, MI (DTW)
Grand Rapids, MI (GRR)
Hartford, CT (BDL)
Indianapolis, IN (IND)
Kansas City, MO (MCI)
Little Rock, AR (LIT)
Long Island/Islip, NY (ISP)
Louisville, KY (SDF)
Lubbock, TX (LBB)
Manchester, NH (MHT)
Memphis, TN (MEM)
Milwaukee, WI (MKE)
Minneapolis/St. Paul, MN (MSP)
Montrose (Telluride/Crested Butte), CO (MTJ)
Nashville, TN (BNA)
New York LaGuardia, NY (LGA)
Oklahoma City, OK (OKC)
Omaha, NE (OMA)
Philadelphia, PA (PHL)
Pittsburgh, PA (PIT)
Portland, ME (PWM)
Portland, OR (PDX)
Providence, RI (PVD)
Rochester, NY (ROC)
Salt Lake City, UT (SLC)
Seattle, WA (SEA)
Spokane, WA (GEG)
Steamboat Springs (Hayden), CO (HDN)
St. Louis, MO (STL)
Syracuse, NY (SYR)
Tulsa, OK (TUL)
Washington Dulles, DC (IAD)
Washington Reagan National, DC (DCA)
Wichita, KS (ICT)
***keep in mind even if you aren’t taking a flight to/from one of these cities your flight could still be impacted because crews and planes could be stuck in other cities.***
you can view the travel advisory Here
please be kind to one another the airlines (all of them) have no control over weather if your flight is affected don’t take it out on the employees trust me they would have it 75 and sunny with no delays/cancellations every day if they could
safe travels!
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I just used Apple Pay for 2 flights tonight and got email confirmation right away without issue.
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@TheMiddleSeat wrote:
If you want to book a 6 leg, one day adventure to earn the points @bec102896 is your guy to help with that 😂🤣😂🤣
--TheMiddleSeat
Just did that 2 weekends in a row
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you could book a hotel though southwest hotels or book a BS flight RT flight to get the points
@DancingDavidE @TheMiddleSeat looks like you have a fan 😜
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This brings up an interesting idea maybe for kids who get BS fares they should get a Wi-Fi code instead of the drink coupon
i am curious is it really worth buying kids a BS fare? I mean the points are nice as long as they have a RR account but you could just pay for upgraded boarding for them or EB check in and save a lot of money or points or the old save seats game with just you buying a BS fare.
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The only time you are fare protected where you can change your flight without extra cost are in the following circumstances:
1. you bought Wanna Get Away plus or higher and it’s after midnight day of departure for the same day change feature
2. A weather waiver or airport/airline need creates a travel advisory/waiver in most cases you can change for free within 14 days as long as your city pairs don’t change
3. day of departure flight delay/cancellation then you could change for free to another flight
4. southwest made a schedule change ahead of your departure date then you can usually change 14 days earlier or later without fare difference
keep in mind in all cases if one free change occurs you would be required to pay fare difference on future changes unless you have a delay/cancellation or proactive schedule change by SW
in very rare cases they *might* be able to price protect if there was a Southwest related issue (system auto cancels when it shouldn’t have)
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12-07-2022
10:02 PM
Make sure you have no spaces before or after your RR number or password
try the username if you created one instead of the RR number
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12-07-2022
09:53 PM
12-07-2022
09:53 PM
Personally I book direct though the hotel company 90% of the time a Marriott thanks to status but on occasion I’ll find a really good deal though priceline express deal and usually with about 2min of research I can figure out the hidden hotel and I can Google express deal coupon and usually find 5-15% off to make the deal sweeter then I call and add the rewards number to get the perks not always stay credit but late check out and upgrade usually without issue
I usually earn my SW status on segments so those few SW points don’t bother me I like my suite upgrades more
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12-06-2022
03:20 PM
1 Love
@floridaguy wrote:
Give the customer a LUV voucher.
I’m curious are you the one who writes in expecting compensation if a child cries or kicks a seat on your flight?
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12-05-2022
01:00 PM
1 Love
@dfwskier wrote:
Earlier this year I had a flight that was delayed by about 4 hours. I asked for a voucher - twice. My request was denied.
Need me to get you a voucher?
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I was A16 with 1-15 empty and no pre boards on my last flight (which had 60 people) I went to the row in front of the exit row and sat in the middle seat
the flight before that was the 4th person onboard I went to the same place
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@gsking
I reached out to Southwest on Twitter Monday and they sent it to technology team for review I went back on the app today and the option is back however it redirects to the website so you can’t see them on the app right now but there is a link to go view them. This is at least the case with the iPhone 13 Pro Max you might try again
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11-29-2022
02:02 PM
Work for Southwest as a FA and during training you will get to go down the slide and practice an emergency.
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