02-29-2024
12:54 PM
02-29-2024
12:54 PM
@ksbrg wrote:
I've ended up in BNA a few times traveling between DAL and the east coast. Always enjoy spending an hour or two there - live music, nice bars.
I didn't get one of these on my recent visit there as they were out of the ingredients, but Barista Parlor about 2/3 of the way down the BNA C Concourse makes an iced drink called the espresso tonic which is espresso, tonic water, and lemon syrup, over ice.
It is life-changing, on my trips to PNS I would order two of these one to drink right away and then another in my insulated cup to have later.
As it turns out it is extremely rare to find any coffee shops that have both lemon and tonic water to attempt a re-creation of the beverage.
The other coffee shop in both C and D concourses is also good, but they don't have an espresso tonic.
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@kscheidegger wrote:
The Stockton-Modesto, California area has over 1.3 million people in the two counties, but there is no scheduled airline service except Allegiant. Flying on Southwest means an hour or two drive at the best of times, and congested traffic may make it much longer. It seems like a natural for Southwest, the kind of under-served small airport that was Southwest's original bread and butter.
Any chance of seeing Southwest at Stockton Airport in the foreseeable future?
Use one of the methods in Contact Southwest Customer Service to let the airline know directly as this is a customer to customer forum.
An hour isn't so bad that's common for people in the larger cities even having an airport in the same city.
Are you on the southern end of that region then? Sacramento should be a reasonable option from Stockton but might be a bit far from Modesto. Fresno far and limited service.
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02-28-2024
05:30 PM
02-28-2024
05:30 PM
@kanzz wrote:
Thank you for your reply. I see the dimensions of the overhead bag - 10" x 16" x 24" - but no dimensions for the Personal Items. Am I missing something?
"Goes under your seat" or actually the seat in front of you.
https://support.southwest.com/helpcenter/s/article/carryon-baggage-policy - some examples are listed here but basically they are expecting a backpack, purse, messenger bag, etc.
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@CarlyeThornton
Austin-Bergstrom International Airport (AUS) has my heart because most of the dining options are locally-inspired rather than a bunch of chains and there are some pretty neat seating areas. I'm not leaving that airport without the Banh Mi tacos from The Peached Tortilla. The BEST!
EDIT: fixed my formatting
MDW my most common home airport has some great local options too - Big City Chicken, Home Run Inn, Big and Little's, Porkchop, M-burger, Reilley's Daughter, Billy Goat, I'm forgetting a few. The airport itself doesn't have the vibe for hanging out though. Easy public transit to downtown if you had a layover long enough. I've never personally connected here, only originated.
BNA I think is great, and I have a blog/trip report to offer for that after a long layover with my daughter that went great. Lots to do, see, listen, and eat.
DEN is also good with the lounge and several good coffee spots, nice and airy design, outdoor patio sometimes, its a little behind the others on food although I haven't explored the A and B concourses very much.
BWI I like O'Brycki's crab cakes and several other good food options, newer concourses are spacious some of the older section is a little cramped.
AUS I enjoyed the restaurants and local flair, nice and airy - but haven't made a connection there, only a destination. I'd consider it though if I wasn't going through DEN.
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02-28-2024
05:16 PM
02-28-2024
05:16 PM
@chambee33 wrote:
We are traveling as a group under the same reservation and have 4 adults and two children under 13. My wife and I have TSA precheck, my son and daughter in law do not, nor do their children. Will Southwest issue boarding passes with Precheck for all traveling together?
No, each person has to be vetted with their own PreCheck interview, etc. Even kids of PreCheck members don't get it printed on their pass, although they can use the line if they are 12 or under.
You may be able to bring the kids through with you but they are intended to go through with a parent or guardian which could be considered to be the grandparents. However if they ask where the parents are and the kids point over to the regular line they may have to join mom and dad there.
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02-28-2024
11:56 AM
02-28-2024
11:56 AM
@dfwskier wrote:
Max of three formws of payment via any medium.
The max s 2 vouchers vi a any medium. You have to pay taxes with real money thus the third cannot be a voucher.
But per person? I've never experienced this - online you only get three per reservation regardless of number of passengers on that reservation.
Not sure if you called to book a larger group could you use more.
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02-28-2024
11:53 AM
02-28-2024
11:53 AM
@curiousflyer wrote:
I eventually found this while searching: When a flight bought with points is canceled, the points go back to the account that yielded the points to purchase the flight.
That's correct!
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02-28-2024
11:53 AM
02-28-2024
11:53 AM
@IsabellaL1225 wrote:
I will be traveling with my husband and two young sons, age 2.5 and 1 year. Both of them will need to have car seats checked and I will need to check one pack and play along with one bag. Since I will have 2 car seats and a pack and play being checked with my bag, how much extra would I have to pay? Also, would we be able to do family boarding? Is that something we have to put extra on our tickets? We don’t fly often, so I am 100% lost. Thank you!
No extra, each kid can have two baby gear items checked in addition to you and your husband's free two items each.
For family boarding just be at the gate a little early so you can line up near the gate, they will invite you to board as if you were position "A61" but don't stand in the regular A line, stand off to the side. It will be the area the pre-boarders congregated before they boarded earlier.
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02-28-2024
11:26 AM
02-28-2024
11:26 AM
If you have a link for your model car seat we may be able to help.
Also you've bought a ticket for your child then and are not boarding them as a lap child?
I'm not sure what would be checked as far as boarding other than asking you if the seat was TSA approved which is the main requirement.
They don't weigh the babies (although my kids always want to climb up on the luggage scale).
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02-28-2024
11:23 AM
02-28-2024
11:23 AM
@dfwskier wrote:
Agree with you Jexxica. If I have A22, I don;t particularly care if I get on at A20 or A30. I'm still going to get a good seat.
Agreed except not if I'm A16, there can be no confusion about who is the first of that boarding group.
Also I'm going for that exit row aisle then A16 is better than A17.
20's or more then often I actually just wait at the back of A30 and board the last of that group so I'm not crowded.
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02-23-2024
12:26 PM
02-23-2024
12:26 PM
@Nicholas185Smit wrote:
According to the Southwest website, the current promotion for earning a Companion Pass with a new Southwest credit card is only available to new cardmembers who do not have a current Southwest Rapid Rewards credit card account and have not received a new cardmember bonus on a Southwest Rapid Rewards credit card in the past 24 months. This means that if your spouse is only an additional cardholder on your account, he may be eligible for the promotion, as long as he meets the other criteria. However, if he has his own Southwest credit card account or has received a bonus on one in the past 24 months, he would not qualify for the promotion.
To apply for the promotion, your spouse would need to choose one of the three personal Southwest credit cards and complete the minimum spending requirement of $4,000 in the first three months from account opening. He would then receive a Companion Pass valid until Feb. 28, 2025, plus 30,000 points. The promotion ends on March 11, 2024.
I hope this answers your question.
We were told "no" that being added to the current card counts as being a cardholder.
But verify the terms of your offer @Makenssey as usually there are two different types:
Promotional companion pass offered to current customers - usually involves flying rather than opening a new card but I've heard of these lately being tied to new card applications. New territory as far as current cardmembers or being restricted for previous bonuses - one that we had signed up for did not have either of those restrictions, but others are mentioning a current offer that does.
Points bonus that doesn't directly get you companion pass, but makes a huge contribution to the annual - these have always had the restrictions about new cards and time from previous bonus.
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02-23-2024
12:22 PM
02-23-2024
12:22 PM
Feel free to also contact Southwest directly using the information at Contact Southwest Customer Service so they can put the kudos directly in Tamara's file.
This is a peer-to-peer community for fellow passengers so although we can celebrate the great experience we can't do anything directly for Tamara.
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02-23-2024
10:33 AM
02-23-2024
10:33 AM
@JJA wrote:
I get these bait-and-switch emails that advertise a $49 fare, but when I click on the link there are no fares listed that are anywhere near that price. I understand that there may not be a $49 fare to anywhere from my "home" airport. Still, I would like to see the $49 from anywhere to anywhere if for no other reason than to prove that the ad is not total rubbish.
They did get dinged for this before so I'm sure that the fare exists or did exist at the time the email was sent. But it may not be for a favorable time of day or your cities.
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02-23-2024
10:30 AM
02-23-2024
10:30 AM
@Itzroxy814 wrote:
I have children ages 9-13 and they are going to be flying for the first time. On the first trip, I will book our whole family’s flights on one order. I know that I have to get them all their own RR #.
My question is about once they have earned enough points for a free flight. Will I have to book all their tickets under separate confirmation numbers to redeem their points? Therefore checking us all in separately and possibly being seated all spread apart? I would not want my 9 year old to end up boarding first or last in our group in case we can’t manage to get close boarding groups, so this worries me.
This is a good strategy question and I have few follow ups to clarify
How often will you and the kids be flying? If you'll be taking a lot of trips just let the points earn until each one individually has enough points to book the others. This might be a while, but will add up over time if each is flying a fair amount.
Points can be used to buy anyone a ticket, so the points for one kid aren't reserved only for that kid, they could buy all the tickets for the group when the points build up enough. Or wait until the points are enough to buy for multiple people in your party so you can be on fewer confirmation numbers - maybe not all on one but if you can get it consolidated to two confirmations or at least get the youngest kid with you it may help.
Book one-way flights in order to use fewer points for more tickets, then buy the other one-way as a group like you are doing.
Do you have A-list or will you eventually have A-list?
You can always board later than your position so the younger child would never be "forced" to board earlier. Just move back to the first older child or yourself so they can board as a pair.
But it would be easiest when you are all on the same reservation and therefore have sequential positions.
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@afaygenholtz wrote:
Does Southwest allow using a personal hotspot while in flight? Last time I flew, I purchased wifi and the connection was so terrible I couldn't send an email. I'd like to rely on my own wifi source.
Not just that it isn't allowed, even if you chose not to turn it off it wouldn't work as you will be too high above the cell towers except during ascent and descent. When you can't have your laptop out anyway.
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02-22-2024
04:00 PM
02-22-2024
04:00 PM
People have said before that you can call Chase to get the info.
The advertising in particular is "get this card and use it on the flight you are buying right now" but then of course you don't get the number shown to you automatically to do that, but people said they were able to get it.
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@PaulaNH wrote:
What is the latest time to check luggage?
Some of the smaller locations may allow a shorter window but no one would recommend that, and you gradually are less likely to travel with your luggage.
*Thank you PNS for that one time where it was about 15 minutes! That's an exception, not the rule...
I like @tappingmom1 's advice. Trying for at least an hour on most domestic flights but 45 minutes may be allowable.
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@Pawankumar wrote:
Worst thing is people who occupied isle and window are actually friends or members of same family.
I'm sorry the trip didn't go well and I hope the boarding system makes more sense to you know in case you have a return trip planned.
Regarding this particular point: that's your bad luck and it has happened to me before as well - if you see two people traveling together in the window and aisle, most of the time when you go to sit in that middle seat they will consolidate. But not always, some travelers have just agreed they won't sit together for a few hours and see their partner at the airport.
One time I even had a "tip" from someone at the same company he was trying to play a trick on his boss and the boss' wife who were sitting several rows back to try for that middle so I did - they just stayed in their window and aisle. 🤣
Anyway the family boarding policy is quite generous but applies to kids 6 years old and under.
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@jeantags wrote:
This is critical to my decision because if it's 3 months, I won't be able to use it for my May trip, but if it's after I spend $4K, I will.
The credit card promo ends next week so any assistance you can provide would be very helpful.
So just to follow up as you mentioned it is "critical" to your decision - what is the decision?
If you are flying Southwest anyway buy the prospective companion's ticket with points so that you can refund the ticket if you do get CP in time, or buy WGA+ fares so you can get the travel credit back in your name.
If the decision is to get the card or not or even fly Southwest or not - there's no certainty here for a May flight, it seems like there could be enough time to get CP but if that was the only reason, and you only have this one flight, I'm not sure it is worth changing your normal decision making.
But if you would use CP throughout the year it might be worth $000's to you over the course of a year and would definitely be worth it, especially if you were going to hit that spend requirement anyway. i.e. you aren't buying anything extra that wouldn't have otherwise bought it is a no-brainer.
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@JoAnnF wrote:
Re: customer service on flight 2504 Long Beach CA to Las Vegas Nv leaving Long Beach 7:45 pacific standard time. The male flight attendant was quite rude to me just before takeoff on the flight to Las Vegas. There were plenty of empty seats and a very tall big man arrive five minutes before take off and asked where to sit and the female attendant pointed to the middle seat next to me. I began to say “I don’t think you want to sit next to me…” I was going explain I might be coming with something (a cold) but I didn’t get a chance because the man found another seat since there were plenty. The female attendant seemed annoyed that the man didn’t sit in the seat she pointed to and called the male flight attendant over who must be in charge and he had the nerve to tell me I can’t just keep another seat next to me and if I did I would be charged for another seat! I tried to explain but he just rudely stomped away. It was loud and embarrassing interaction and must be reported.
No one ever before with Southwest has ever talked to me with such nastiness and a threatening manner. It was as if he was trying to provoke me.
I request a LUV voucher or some sort of reimbursement for this rude experience.
They are trying to get the plane moving so the FA was just trying to keep things moving.
I don't think it's valid at that point to suggest "maybe sit somewhere else" of the whole plane would be people suggesting all kinds of reasons why someone should find another middle seat besides theirs.
If you felt sick enough not to sit by someone then you shouldn't be flying, or could wear a mask, etc.
That said they don't really have the ability to charge you for an extra seat, so my best suggestion is just to move on from this.
But use the Contact Southwest Customer Service information provided by the other poster if you still want to follow up on this exchange.
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02-21-2024
04:13 PM
02-21-2024
04:13 PM
@here4points wrote:
I just received my points yesterday for this promotion. Based on how the promotion was worded I assumed it would count towards my 2023 balance to achieve 2024 companion. Customer Service on the phone thought the same thing in December which I then booked a unneeded hotel to get me over the limit for companion. Now they are saying it counts towards your 2024 balance to get companion for 2025 given the points hit my account in 2024 even though there would be no way to hit your account in 2023 with their 8 week waiting period. Anyone else get confused by this promotion? Seems a bit misleading based off of the "finish the year strong" and "points count towards 2024 companion pass" messaging.
All of it makes sense to me as counting today for current points except for that last line.
Do you have the whole excerpt? There could be a mix-up in the lingo where someone is saying earn points in in a year vs for a CP period.
The wording would be clearer if it said "current year qualifying" which would always be this year plus the whole next year.
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@bballflyer wrote:
Typically you earn it after the close of the statement that you reached the 4K on. So if your statement closes on 2/29 and you had 4K of qualified purchases that month, then typically you would get companion pass a few days after your statement has closed. You can book your May flight and once earned add a companion later.
The 8-week thing for the promotion is the only wild card, so work it backwards. Agreed that the "regular" Companion Pass earns right away but with the promotion it may be reviewed separately.
In the meantime @jeantags book a placeholder flight so that you have something booked using points - that way if the CP does come through you can cancel the points flight and get a refund. If CP doesn't come through, you aren't stuck buying a last minute ticket.
Are you only using the CP on one flight @jeantags ?
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You are submitting this as a cybercrime?
I hope you get your money back or a credit, but I don't think this fits the scope of IC3.
I rarely use the hotel service so I can't comment as whether there is any grace period, what the cancelation is, why didn't you receive a cancelation notice originally (answer: it wasn't canceled)...whatever the mix-up is I encourage you to try some other avenues.
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02-19-2024
02:27 PM
02-19-2024
02:27 PM
@dfwskier wrote:
Again, nnsense.
Right now if pax get to bag check too late to check bags, the airline will tell said pax to carry the bags to the gate and gate check them. I've seen pax send 5 bags thru the scanner.
I've carried skis, large roller bag, boot bag, and laptop case to the gate and gate checked the first two of those items
There is no rule prohibiting that
I may have my family's baggage as well as mine, it only matters when you get to the gate. You are welcome to carry as much (more than I want to for sure) luggage around the airport.
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That's generally the reason to buy refundable tickets if you aren't sure about flying and applies to all airlines.
Southwest offering the WGA fare (and the other airlines offering non-refundable economy fares) is a trade-off on the cost today vs flexibility tomorrow.
Southwest does have one of the best workarounds in this regard, for the limited extra cost of buying a WGA+ fare as you pointed out the friend can transfer a flight credit back to you.
Since it is academic anyway until you actually cancel the ticket, go ahead and book Southwest either WGA or hopefully WGA+ and then wait and see. If your friend cancels and you need to recover the flight credit then setup an account for them. Like you said if they do not otherwise need the account then just wait until the end and see if they need it. If not, then don't sign up for one.
This is still WAY better than other carriers where there would be no option to transfer the flight credit.
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@craigclayton59 wrote:
secondly, when checking flight status if you have flight number there is NO REASON to enter the to and from city.
That isn't completely correct - the same flight number in many cases follows an airplane across the country through four (or more?) stops.
So tracking your flight by flight number only won't be sufficient on those routes where the flight number continues across multiple stops.
Some flight numbers are indeed between one city pair and that's it - in that case yes it is over specified.
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@dfwskier wrote:
The pracice of automatically sending drink coupons to people that have completed 10 paid flights was discontinued early in 2023 -- be they paper or electronic coupons.
Sounds like the airline needs to update it's website.
Definitely still opt-in in case they suddenly come back in any form, or if there is a surprise and delight issuance you don't want to miss out on it.
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02-18-2024
01:33 PM
02-18-2024
01:33 PM
@Hetherington wrote:
Hello, we fly from DEN to IND in April and we have a short layover with no plane change in MCI. My worry is that they won't put the carseat and stroller back on the plane for IND after our layover in MCI. We can't afford to lose the stroller or carseat. Thank you!!!
It will be sorted by the baggage handler and immediately placed back on the same plane, if it is even removed at all.
They will be looking for this as it is a no-plane change route.
This is by far the best case for a quick layover compared to a connection where you change planes.
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@puppie96 wrote:
It's been years since I was given any drink coupons. They used to be sent automatically.
I've searched this forum and found the issue was addressed before, but the suggested solutions haven't worked. Supposedly there's a place on the RR account page where you can "opt in" for free drink coupons, but I had no luck finding the link that was supposed to be there. That may have been because these suggestions were several years old and not current.
What's going on with the coupons now?
Thanks.
Unfortunately you've found some of the older advice - the current status is that the automatic mailing of drink coupons are discontinued.
It isn't clear if it will come back or not, or there can be an occasional package of them coming from Chase if you have the rapid rewards credit cards.
Business Select and A-List Preferred passengers are getting the drink tickets electronically now so it seems unlikely for printed and mailed tickets to make a comeback.
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@KBayron you had A1 and A2 and did not get to sit together?
That doesn't make any sense, even with about 50 preboarders and companions there is still close to 100 seats left on a 737-700.
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