Southwest Airlines Community

@CupCrusher40 wrote: learned Yes, I saw that this weekend as well. I think it was there before, although I avoid the kiosk if possible.      ... View more

@Keishawashingto wrote: It’s not there. I called southwest and they said this is a known error. They don’t have a record of the flight  There's no known error of them receiving money and not issuing a flight.   There is some other detail not yet mentioned or to be discovered - were you using Paypal or one of the non-credit card payment options?   Otherwise if they have the money then there would be a ticket in someone's name waiting to be claimed, and a receipt sent to some email address even if was supposed to be yours but got entered incorrectly.   If the issue with the payment was that they seemed to take it, then it didn't complete and you'll get the money back you won't have a ticket, you'll need to re-purchase.         ... View more

@k5hdu45 wrote: My wife and I are redoing our will and wonder how SWA handles the miles that we accumulate ? The account is in my name, and if I pass, do the miles transfer to my wife ? If we both pass, can the miles transfer to my children ? What is SWA policy ? The account can continue to book travel with the points for the survivors as long as it is active and has credentials to log in. I don't know the official policy.    But my main suggestion would be if this is a significant amount of points is to start using them for the family members now.    And just for reference at the estimated value $0.015/point you'd need over 300,000 points to be worth $5,000 in the estate. Transferring the points at $0.01/point fee would be $3,000 cash that someone would have to pay to make the transfer. I don't believe it can be deducted from the value of the points themselves. So leaving someone $5,000 worth of points would cost that person $3,000 out of pocket.   Besides the transition you are describing (hopefully a long time from now) there is only the chance to lose the credentials, have a fraud issue, conflict over who is using them in what quantities, and the points generally devalue over time.    There are only a few opportunities for redeeming a big amount of points at once for special events otherwise it will be thousands or tens of thousands of points at a time for flights, or tens of thousands of points at a time for other redemptions.   Start taking those trips with the family now.      ... View more

@bballflyer wrote: So for example if you earn the $4k by May 12th, but your statement closes on May 31st, you would likely see it in your account on Jun 1 or 2nd.    I don't recall though, did this promotion have a specific time period for companion pass?  I recall some promotions the companion pass was only good for specific months.  If this is the case you may not see companion pass until that time period, I have not had experience with this situation so someone else may be able to advise you better. There is also usually a time limit to earn the $4k spending which might be three months? So earning it cumulatively in either one, two, or three months for example.   Usually you would get a confirmation email "you've made it" or something to that effect, but the pass itself won't show up until the specified period. If that was immediately then it would be there to nominate a companion, if it was July for example the pass won't show up in your account until 7/1 at midnight:01. This can be a little inconvenient if you are flying later in the day 7/1 but book your ticket now and add the companion then.     ... View more

@SWAsince98 wrote: An interesting scenario that taught me a lesson but may be helpful to others going forward. I recently booked a Wanna Get Away fare with points and added my wife as my Companion. I thought that if I added Early Bird we would be placed together in the boarding process. On the outbound flight it worked perfectly with A29 and A30 assigned. However on the return I also had Early Bird and checked in about 22 hours before our flight to check our boarding position and I was A44 and she was B48 so we had 60+ people between us. Since she and I always take a window and center seat this wasn't an issue but still slightly disappointing and I was surprised that it worked for one leg and not the other.   It is supposed to work the way you described it for your first trip, and regardless of EBCI, and fare type except that we know it doesn't work for Business Select fares only.     ... View more

This is a customer to customer forum - unless you know the person you are trying to reach is active on here you should try other methods.     ... View more

@SWAsince98 wrote: Thanks for the responses so far. I think I'll just skip the Early Bird charge and check us both in (with separate confirmations - ugh) precisely at 24h before departure and get boarding positions closer to each other. A little more work but saves us some money and hassle! Was it early bird for both tickets or just yours?   This normally works with A-list so I don't know why it didn't work for EBCI which should also be assigned at T-36.   I don't agree that you would have bumped up due to someone canceling - once you got your assignment at T-36 that should have been it - someone lucky checking in at T-24 would have gotten the abandoned position.   I did have an issue when I called to have the companion pass added vs when I had self-serviced it online. The clue was that although the companion can sign in and see their ticket, the companion ticket doesn't show up on the A-listers ticket so the association gets split somehow. If you ever notice that the companion isn't showing on the CP holder's ticket, assume you won't get sequential boarding.     ... View more

@Njflyaway wrote: Is error 404611301 related to this? My flight isn't until the end of this month and I have early bird so it's probably not an issue but I had been wanting to see if I can print my tickets. I like to avoid the check in counter because we don't check bags, but my partner refuses to use apps/mobile tickets so I wanted to print the tickets.   Is 404611301 just because I'm checking in early? Generally, I would say yes - there's nothing to print until T-24 hours prior to your flight.     ... View more

@Munsingerjc wrote: Hey there! Yes definitely. I have a bag in similar size and it fits perfectly! As long as you don't overstuff it, you should be fine, but you can also travel rest assured that in case it doesn't fit, you can always opt to use it as your free carry on that goes above you. Every passenger gets 2 free checked bags, 1 free carry on, and 1 free personal. So there is lots of ways to get that bag on your plane but it should most definitely fit under the seat in front of you! I hope I answered your question!   Travel Agent, Homebase DEN, Frequent traveler to the west coast. Good point, if this is your only carry-on item then you should be good either way, subject to bin space being available.     ... View more

  @friday713 wrote: Hi everybody! So I am flying in August and I am aware of the new policy regarding personal items. I haven't flown since before covid. The bag that I like and am considering getting is 16.53x6.3x10.63. Would this fit in the space under a seat if I don't stuff the bag completely? Travelpro luggage says for Southwest: Southwest Airlines 18.5 x 13.5 x 8.5 inches   ...so potentially yes, it would go on its side.   If you have a link to the bag it might help get a visual on it. Basically purses and normal size backpacks will be fine in most cases.         ... View more

I'd go ahead and start a new thread for it in case some people don't read the replies to this older thread.     ... View more

@DPT wrote: Does Southwest have plans to add flights to Laramie Wyoming? I love flying Southwest and I am really not happy that I am going to be forced to fly United to visit our granddaughter at college, even if it means a layover in Denver. I know other parents and family have expressed the same. Please consider this. I rented a car in DEN to visit both Cheyenne and Laramie on separate work trips.   You can also look for changing airlines in DEN depending how much luggage you have this might work.       ... View more

Did you catch this one @MarkHursh ?   This one might need some attention or training to move towards paperless options.     ... View more

@CupCrusher40 wrote: thanks Use the old "Dad Trick" by saying "hey look over there, no change fees!"   ...and then whey they turn their head and look, run away.   But there's not much to do unless you can search up the documentation you need on your phone or something, if the person just didn't believe you that it was supposed to be another way then you are kind of stuck. Maybe try to find another frequent flyer nearby that can back up the story in as a casual discussion.             ... View more

@Christinky wrote: Sorry for the capitals, but I am obviously livid. And this is happening live right now at 1:25am. SFO - DEN, flight delayed for over 3 hours, then we’re sitting on the tarmac for over an hour, and while driving back to the gate, the pilot says there are too many flights coming in and out and our flight cannot leave and we have to rebook. We’re still on the plane, waiting for a spot at the gates to open! They said they’ll rebook, but we don’t want to go anymore, as we have a baby and this is way too difficult on her/us. What are our options and can we be compensated for anything, as we prepaid for our hotel and car rental? When you get to talk to someone, or if you are automatically re-booked then you'll have to contact Southwest Contact Southwest Customer Service and let them know that you want to be refunded instead of rebooked, and if you are automatically rebooked let Southwest be the one to cancel it and refund, don't cancel it yourself if the only option is Travel Credit.   If you are starting from SFO consider trying OAK which has a lot of routes including to Denver with 5 or 6 non-stops per day.   SFO should still have 3-4 per day though - and if you are there at 2 a.m. now just take the 5 a.m. option first thing, obviously I'm reading this late but I hope you were able to get on that flight after all.         ... View more

This is customer-to-customer community but you may reach out to Contact Southwest Customer Service to let Southwest know your suggestion and see if anyone has any info they can disclose to you.   Expansion is unlikely at the moment due to shortage of aircraft due to delays at Boeing.     ... View more

@denno wrote: You should receive your boarding sequence number when you buy your ticket, first come, first served.  This free-for-all (except it's not always free) at the 24 hour before departure mark is needless activity that serves no good purpose and just adds one more point of anxiety to the travel experience. Are you thinking the boarding positions would be assigned in number order upon purchasing, subject to how many A-list entries there are?   So without changing anything else it would go: Pre-boarding Business Select A List Preferred and A-List Early Bird Start assigning the remainder based on order purchased/modified Eliminating the 24-hour check-in event?                 ... View more

@Bergma wrote: BEWARE the credit card offer!!!   I should have know it was too good to be true.  I signed up for a Chase/Southwest Rapid Rewards Visa and was told once I charged $4000, I would get a companion pass. I charged $4,000 within five weeks. Now Chase is saying they will notify Southwest in 6-8 weeks that I met the requirement. I don't know how long it will take Southwest to approve it.  Which means the tickets I have to buy in the next two months or more won't qualify for a companion pass.  And this offer ends March 1 which means instead of a year, I will get maybe 8 and a half months to use the companion pass.  There is no justifiable reason for a two-month delay.      This timing would have all been described in the terms and conditions when you signed up. Hopefully you can get it as early as possible to catch these earlier trips.   It's still quite a bargain compared to the full version of companion pass, "too good to be true" seems a little extreme here.   Go ahead and buy your tickets now by the way if that's your worry - you can add the companion later, anytime up until the cutoff for sales. (I've added companion tickets at the airport before, although this is stressful I don't recommend waiting that late!)           ... View more

@Luvsomuch wrote: I don't know what is Southwest Airlines waiting to buy JetBlue Airways, take their planes, their gates and routes. That will be the solution to all of Southwest's boing problems. I think Southwest deserves a more proactive and intelligent CEO and board of directors, before the ship sinks. Guys use your brain! You mean solve the Boeing problem by adding an Airbus problem? (Not the inventory which would probably be nice, but part of the foundation of Southwest's strategy is flying only 737's to simplify maintenance and staff training.)     ... View more

@rubyredvette wrote: I always hear the about Open seating when I get on the airplane. Take any open seat. But SouthWest should add "Unless the Open Seat is being held for a friend. My wife and I were told that for the first four seats that we tried to sit in. If the seat is being held for a friend who is boarding in a Later Group, then Southwest has no problem with holding a seat. So the way to play the game is become friends with somebody in A Group and have them to hold a seat for you. If you give them $20 instead of upgrading to A1- A15 then you way ahead of the game.   I am fairly sure that Saving seats is a SWA policy because the Flight Attendant told me that the seat was saved when we went to sit in the third set of two seats. I normally don't feel bad about saving a middle seat since any other solo traveler (except for @TheMiddleSeat ?) won't be wanting that spot anyway, but I see your point where you are looking for two seats and if someone is in the window you'd expect to be able to get a middle and an aisle.   I suppose it is an informal policy - all you will find written is "any open seat" but never defining what an open seat is which we'll surely see some comments on this board in the follow ups that it can only mean a person in a seat and others that consider a saved seat next to someone not to be available.   Personally I'm all for someone saving a seat next to themselves for a spouse or child, up to a three-row section. People saving multiple rows, for co-workers, etc. no.   But basically it doesn't affect me that much and I just move on. I'm a happy guy and I'd like to stay that way and not let it bother me if I can help it.             ... View more

@Usmctankerwife wrote: We are flying in 9 days and I'm wondering if our whole family will be eligible to board with family boarding?    We will have 2 adults, 4 kids ages 10, 9, 6 and 3.  We will likely have our 3 and 6 year olds in their carseats and I wouldn't be able to carry both seats myself, so I'd need my husband to board with me, but we obviously wouldn't leave our 9 and 10 year olds alone.    Thank you!!    Are you flying as a family very often? I would say it is atypical for a six year old to have a car seat onboard the airplane, but that's up to you as long as it is an FAA approved car seat.   The policy is too vague for this situation to be covered - could it be one adult and one older kid go with one younger kid and then the other adult and older kid go with the other younger kid? Maybe yes. The policy says "adult" but the older kids have adult tickets so do they count as adults in this context?   If that didn't work then have one adult and one older kid go with the two younger kids, and have the other adult and other older kid either come later in their position and save spots for them, or else get priority boarding for those two and have them get spots for all of you following later at family boarding.   It will be easy to save some spots together the further back you go in the plane if necessary.       ... View more

Monthly or day of the week filters would be great in my opinion!     ... View more

@bec102896 wrote: It’s my understanding to see the cash plus points you would need to go though the cash rate instead of the points rates    maybe in the future they can add an option to see cash and points instead of having to go to the payment screen  I didn't see the option on my recent booking.     ... View more

@dfwskier wrote: I will miss the ability to connect at IAH, but...   the setup the airport gave SW was a real dump Sorry I missed it, maybe some business will come up in Houston so I can try it before the closure.     ... View more

@20865029990 wrote: Flying into to HOU from BZE and then into ATL. Lay over is 1.5 hours. Opinions on if this is enough time to get checked baggage, go through customs, and then recheck bags and board plane? This is my first international flight that isn’t nonstop. I do not want to miss my flight. I have the MPC app.  What's MPC?   That would be enough for an airport like HOU where it's almost all Southwest flights, you'll easily be able to get back to the domestic gates.   I've forgotten if there is a dedicated security screening for re-entry to the airport or if you go back to the main TSA checkpoint.   Global Entry might help as well if you have it.             ... View more

@dfwskier wrote: For a VERY LONG TIME the rule has been that if you no show a flight, you forfeit the value of your ticket. It's the same for every airline. Points tickets used to be refundable in this instance but I believe that is changed as well.   The only exception is Business Select flights that would be automatically made into travel credits, other fare types will be forfeit - including any remaining legs of your same itinerary so if you no-show the outbound trip your return trip may also be affected.     ... View more

@bballflyer wrote: Do you know what type of fare it was?  If it was an I wanna get away plus or higher the credit can be transferred to another rapid reward member at no charge;  If it is an I wanna get away, the easiest way to transfer it is to purchase an I wanna get away plus fare for the same amount using the credit, the cancel the reservation now making it a transferrable credit. If for whatever reason this doesn't work or leaves too much on the table I would suggest to write-in with the description of the situation but hopefully using the WGA+ workaround will solve the issue as a self-service action. It might be granted only for the most exceptional situations.                 ... View more

@nostresshere wrote: Would be great if OP came back and shared the end result. You'll have better results to tag  them if they are still active on the board from that long ago. @atkinsont    Summarizing from other posts the points can be restored sometimes if they can be intercepted based on whatever the hackers are doing with them, but many cases the points are spent in a way that Southwest can't verify what has happened. (You are allowed to book someone else a flight with your points for instance, so having only the example of another person booked with your points isn't evidence of fraud all by itself.)   There seems to be a mixture of examples where the points are or aren't able to be restored.         ... View more

@gabelogan99 wrote: Ok. Maybe people really are already having that conversation at some point and getting the designation. I've just never had to personally have it when I preboard. But, I do always buy an extra seat. If someone is with me, I just say "they're with me" because they don't have it on their boarding pass either.   I just don't ever see that many people at the desk talking to the gate agent, for any reason, so I just assume that they aren't talking to them and thus not even getting the designation. I guess a lot of them just do it with an agent at check-in.   That's good to know. Most people are getting it at the ticket counter, you can put the request on your ticket when you buy it that you need wheelchair or other assistance, and if the passenger didn't do that then the ticket counter will also add it if you ask for a wheelchair then.   The pushers at the airport are looking for you to have registered your request at the ticket counter although sometimes you can get assistance without requesting it in advance if they aren't super busy, on many days it is a line of people waiting for someone.   The only passengers who might be slipping through en masse would be people using preboard who are ambulatory but have a hidden disability or require a certain seat. These passengers could be requesting preboard at the ticket counter or else at the gate.   Regarding your other comment that you always "buy an extra seat" do you mean Customer of Size? Then that program includes preboarding to ensure that you get access to two seats together, and then your companion would be included so this is normal for the policy, but since you aren't using wheelchair assistance it is fine for you to check in at the Gate rather than the ticket counter.                     ... View more

@dfwskier wrote: Arghhh I inadvertantly hit the solution button instead of the comment button , and I cant find a way to remove the solution -- sorry.   When you get your monthly statement, does the statement show that points are going to two RR accounts?    Since Southwest adds points to accounts at Chase's direction, the only way to fix this is to contact Chase.   Just to clarify @dmspen - the credit card points should go into only one of your rapid rewards accounts, and then you each should have separate RR accounts that will show your own points from flights (hotels, etc.)   So for instance your wife may get all the CC points and then see her own flight points, and then you may login and see only your own flight points. (or vice versa)   See if that's the case. You shouldn't both see the CC points from the same credit card on your individual RR accounts.         ... View more