Southwest Airlines Community

If you specifically need the extra room provided by the front row you better get in preboard position early in case there are several others also preboarding. ... View more

The guidance is two baby-related items per kid, as long as these are either luggage or packedup like car seats/strollers or a pack-and-play I don't think it matters as long as the weight and dimentions are reasonable.   So a stroller + wagon should be fine, and you should get two items per child in case there is something else you want to add.   i.e. two items for you, two for your husband, and two baby items per child.   Actually I see that your kids are 3 and 5, so they would get two items each anyway as ticketed passengers.   I'm still in <2 y.o. mode for myself.   As Sarah always points out - use family boarding between the A and B groups with your children age six and below.                 ... View more

You can also add them by calling the reservations line (or A-list number if applicable) after booking if you like to have it done before arrival at the airport. Tell them over the phone the name and birthday.   You'd still need to bring the birth certificate for verification.   The main point is that you can't do this online in advance, you have to either call ahead, or do it when you arrive at the airport. ... View more

How long has this been happening? My first thought is that this is a setting on your device(s), nothing from the wifi equipment on the plane would carry through once you are out of range.   If someone in the airport (or wherever you were) had a network with SSID of "Southwest..." you may still connect to them.   Is it possible that you have another device with you that your iPad is trying to connect, and that device is still showing "Southwest" wifi SSID?   I haven't ever had this happen on my iPad, iPhone, or PC.         ... View more

Maybe there is a neat origami project you can undertake.   A few times I had to book on short notice with Business Select and didn't use a coupon since it was early in the morning, but my collection isn't quite that large. ... View more

A-list and A-list preferred are also in front of Early Bird, so if you have a route that is business-heavy there may be a higher percentage of A-list people in front of you as well. ... View more

Next time board at Family boarding and use the airplane bathroom if you can. I'm sorry to hear that you couldn't even get two seats together though, I have seen that work before, the flight must have been full of some weary people.   ... View more

One time I had a lot of extra time at ATL and put on MapMyWalk and went through every concourse at ATL with a graphical map of hte place on GPS.   It was interesting to see the international hub at the far end, and to see the other restaurants.   That one ended up being about a 10k if I recall correctly. ... View more

If it is for points, then upgrade to Business Select instead, for the extra $20 or so you get the 12x instead of 10x points.   ... View more

Although I haven't used it myself, there is something called a gate pass that your father may be able to receive from the ticketing agent to provide an escort to your daughter.   If that doesn't work, Burbank is certainly an easy access site for security and if you have gate A1 or A2 it's literally only a minute to get there from the TSA checkpoint...if it is doable anywhere, that might be the spot. By "safe" I think you mean airside - so your parents can bring your daughter to BUR, wait for your plane to land and pull up, send your daughter through security at that moment as you'll be walking up, then both of you together back to another gate for departure...it could work at BUR as long as you weren't delayed inbound. Don't try this at MDW or LAS....well at MDW you wouldn't be able to see people on the other end of security for one thing.   Southwest may hold a connecting plane at times, but this isn't standard policy necessarily and I think depending on how easy it would be for you to catch a replacement flight, how delayed you are running, if the pilot can make up the time in the air (can't delay all of those people from their future connetions), etc. may all factor into things. I wouldn't count on it and they don't promise it, but I have seen it provided when people would be missing the last flight out by a few minutes.   The other wrinkle is that your daughter won't be delayed having started at BUR, so her ticket would be departing as normal...?                 ... View more

Since this is primarly meant to be a user-to-user forum I believe it was separated from the "commercial" account on purpose.     ... View more

I have had quick responses with twitter. ... View more

In favor of the front:   It's a little quieter in front of the engines for sure. If you are sitting in the window the wings won't obstruct the view looking forward. Faster to deplane.   Against the front: The very front section usually fills up every seat, even on partially full flights. If you want a better chance at an empty middle, head back a little ways. No waiting in line for the restroom at the front - mainly a concern on longer flights. Hectic during boarding, if you need to make any phone calls before takeoff head to the back for a few extra minutes of peace. TBD...where is the wifi sending the strongest signal? Not sure yet. Maybe someone else knows the antenna(e) location.    Overall if I'm traveling solo I try for the extra legroom exit row so i can use my laptop...I don't care if the seat reclines or not. I also like right before the wing, the overhead bins can fill up there and people head to the back looking for space, so it's a good location to score an emtpy middle seat.   ... View more

Has anyone noticed an impact from position in the plane? I'm hoping to find a "sweet spot" seating location, but it seems to depend on other things...how many people are streaming the TV/movies, etc. ... View more

When you book the ticket the KTN needs to be provided, if you had the tickets before and got a KTN after, it won't pull automatically from the profile.   You can go to the check-in agent and have them add the KTN and regenerate a new boarding pass, or if you notice a day ahead you can call the 800 number to be sure KTN is added to the ticket and reprint at home or re-download to your app.   Verify that your KTN name and ticketed name are identical as well, that's another reason for it not to appear on your boarding pass.   I'm not sure about having additional passengers on the reservation being a complication. (Other than the complication that they will still have to go through regular screening while you have PreCheck.) ... View more

Any other ideas? It turns out I wanted to use a LUV voucher for a flight coming up soon, but that isn't an accepted method of payment in the app.   I guess I will purchase without logging in and then try to add it to my account later.   @LindseyD do you have any other contact info for tech support? The I-Fly-SWA 800 line was not helpful in that regard, although they offered to make the booking over the phone.   David   ... View more

I've had this issue before and my practice now is to take a screenshot of the confirmation page just in case an email receipt doesn't show up. ... View more

I hadn't realized before that if you changed a refundable ticket (to a new refundable ticket type) it wouldn't still be refundable.   I agree with your interpretation that to maintain the fully refundable status, then the clearest process would be to refund your existing refundable ticket (getting all your money back, except for early bird if applicable) and then rebooking a new refundable ticket based on the refund + extra new payment.   If the time difference between the flights wasn't much then you could consider standby if your ticket included that ability or if you were A-list, but that could be risky if the flight would fill up and if there was a long time between flights where you would be stuck at the airport if standby wasn't successful.               ... View more

Yes, I realized that my app is working fine while logged in, only the desktop browser isn't working.   The same thing happens on Edge and Chrome browsers. ... View more

I don't think they do, that would be treated as a rebooking to take a later flight.   I think the logistics are difficult for any airline to do this since you can't standby for that flight, because your original flight will already be gone, they only treat this as a firm change.             ... View more

Any TSA PreCheck location should be fine as long as you can schedule it when you are available there.   When I did it through Global Entry I could pick from any of the locations.   ... View more

One clarification is that there may be WGA fares available even for same day travel, although it may not be likely on a busy route.   I've found many Southwest flights to be exactly full and not oversold. The oversell situation won't be provided for incentive to change flights until closer to the boarding time. Certainly check in with the gate agent and offer (before they ask over the PA) if you want to be considered for bumping.   It wouldn't be official, but you can ask the gate agent if you believe you are trying to move from a crowded/full flight to an empty one, they may be able to help you out on a case-by-case basis but that is not official policy, and you wouldn't be incentivized for this until you were already in the gate area. (i.e. no calling the 800 number for a free change and extending your vacation by a few hours...not sure it makes sense without the bump incentive then unless you just like elbow room and don't mind hanging out at the airport for a few more hours.) ... View more

It does - the restrictions are based on energy content instead of power or current. So 100 Wh is one of the thresholds, and 160 Wh is the other threshold. (i.e. 0.1 kWh.)   If your device says 99 Wh then I believe it has been designed with the 100 Wh requirement in mind. For a mass-market power bank I think this will be common.   The restrictions as posted don't refer to power or current, although as you mentioned in your equations these are interelated (volts x amp-hours = watthours). A 100 Wh power bank will deplete much faster at higher power (W) consumption rates which may be more of a function of the devices you are charging than the power bank itself. The power bank may have maximum voltage and current limitations, but operate at lower levels.   Anyway - TSA is not going to want to see your equations, they'd probably prefer a Wh label if you are near the limit. This isn't solely a Southwest issue, it's a TSA issue:   https://www.faa.gov/about/office_org/headquarters_offices/ash/ash_programs/hazmat/passenger_info/media/airline_passengers_and_batteries.pdf   I hope this helps clarify. ... View more

I've only visited Mexico once, thank you Southwest for those early in the game MKE-CUN flights. Hopefully more frequent visitors will see this post and chime in. The advice I found online and through other resources about car rentals and driving:   1) Full coverage was recommended by many sites since even for liability on the other persons part the rate of coverage in the area you are driving may be spotty - for peace of mind you may want the higher level of coverage from the rental agency and that unless you specifically knew differently your home auto coverage wouldn't apply, credit card coverages may also not apply, etc. I think our total was $600 for the week, that was for a September in Cancun so not the peak time for sure.   I'm not sure if you have any additional questions...here are a few additional thoughts on driving in Mexico in case you can use them...if not, stop reading here...   2) Get an international driver's license from AAA. If for some reason you had to surrender your credentials you may be able to provide that instead of your state license. (...and then abandon it if needed.) Extra benefit that this provides a translated copy of the key information on your state driver's license which may be useful at times even when not driving.   3) Mexican police drive around with their lights on all the time, as opposed to USA police that turn the lights on when they want your attention. Apparently it is common for drivers from the USA to pull over when they see the Mexico police with lights on, and then at times this may lead to being taken advantage of. I don't know personally about that, but you shouldn't stop just from seeing their lights on at any rate, you can take it from there.   4) A key road sign is for the "Topes" - shown by a couple of semi-circular mounds - these are some devilish type of double/triple speed bump that you need to slow down for. Way slow. Slower than you think.   5) We had little trouble driving around the Cancun, Riviera Maya, Tuluum, and Chitzen Itza areas. The speed limit was a little slower and it was busy, but not really that hectic compared to downtown of major US cities. I had visions of Mexico City traffic jams and we never encountered anything like that.   6) We did end up driving through some moderately uncomfortable areas when I made a wrong turn on the way back to Cancun. If you can manage it, buy some extra data so that you aren't compelled to hoard Google Maps...if you use GPS to navigate in the US, you'll probably want it in Mexico too, at least when you are on the local roads.     ... View more

You should probably start a new thread @moxieindenver but hopefully I can answer. You shouldn't have to provide a doctor's note or anything, the gate agent should take your word for it that it is necessary when you check-in. If they ask (they shouldn't) just describe the issue with past surgeries and arthritis.   I don't worry about jumping in to line at the last second though, that's the great thing about the numbered positions. Find the person that would otherwise be behind you and let them know that you can't stand that long and you'll be hopping in front of them at the scanner, it should be fine. It isn't anyone else's business.   Or if you have something in the middle of the A's, just wait for A60 to roll by and jump up then, you'll still have plenty of aisles or windows. You'll have to stand in the jetway though. You'll be better off pre-boarding. ... View more

You also can type in the KTN when you book the companion ticket instead of relying on the profile to transfer over and you'll have a much higher conversion rate on the first try.   I can't speak as to why your own isn't working - you may also type it in when booking instead of using the profile, and make sure your name is the same on both (Bob vs Robert for example). ... View more

The first time you travel with these extra items consider purchasing a Southwest blue bag for them which will help protect from scuffs, etc.   It'll also help you in the future as everyone will know that baby items are in the blue bags.   We usually gate check the stroller for use in the airport, but curbside check the pack and play. Still use a blue bag though. ... View more

I think it was an honest question about what the procedure is from someone not familiar with Southwest @Pharmgirl99.   But yes - family boarding is beetween A and B groups, if you didn't already get A boarding passes due to prompt check-in time, Early Bird, A-list, or other means. One person along with young child, although we've generally had both parents go at the same time if I didn't use my A-list position.   Preboarding is for medical conditions that cause someone to need more time or assistance, difficulty standing/walking, etc.   Check in with the gate agent ahead of time and they will help you navigate the situation.   ... View more