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Southwest Airlines Co. has added two new wine brands on its flights, a spokeswoman for the company said Wednesday. While the addition of two new brands -- a Coastal Ridge Chardonnay and a Coastal Ridge Merlot produced by California's Bronco Wine Co. -- will not necessarily add new revenue to the airline since they're replacing existing brands and are still priced at $5 per glass, the new brands are part of an ongoing Southwest initiative to research customers' desires and to use that data to enhance the flying experience, Ashley Rogers, a spokeswoman for Dallas-based Southwest (NYSE:LUV) said Wednesday. to read more, visit: http://www.bizjournals.com/phoenix/stories/2009/06/29/daily48.html
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07-02-2009
10:56 AM
13 Loves
By MICHELLE HIGGINS If you’re not protesting an election or promoting a product, Twitter, the microblogging site that has been getting so much attention these days, can be easy to dismiss. It’s been described as an ego-stroker for those who want to broadcast the minutiae of their lives in 140 characters or less. It’s a virtual popularity contest to see who can rack up the most followers. And it’s yet another way to procrastinate on the Web. But after signing up for my own Twitter account earlier this year (www.twitter.com/michellehiggins) — and being guilty of all of the above — I can now attest to at least one practical use for travelers: complaining. As hotels, airlines and other travel companies line up on Twitter to promote their brands, customers who voice their grievances in the form of tweets are getting surprisingly fast responses for everything from bad airplane seats to poor room service. to read more, visit: http://www.nytimes.com/2009/07/05/travel/05prac.html?hpw
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by Ann Keeton, Dow Jones CHICAGO -(Dow Jones)- Southwest Airlines Co. (LUV) said Wednesday that it is still committed to code-sharing with Mexico's Volaris in the second half of next year, marking its first step toward offering international destinations. The timetable for the pact with Volaris has moved back from the early 2010 schedule originally envisioned, after Southwest had indicated earlier this year that plans to code-share with Canada's WestJet were on hold, citing unspecified priorities. Volaris started daily flights from its hub outside Mexico City to Los Angeles last week - its first U.S. flight - and plans to add services to Oakland, Calif., at a later date. Southwest announced plans last year to coordinate with both carriers after upgrading its computer systems, part of a much-anticipated expansion from its domestic base, where it carries more passengers than any other U.S. carrier. to read more, visit: http://money.cnn.com/news/newsfeeds/articles/djf500/200907011802DOWJONESDJONLINE000745_FORTUNE5.htm
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Monday night guests gathered in Bryant Park to celebrate the opening of Southwest Airlines‘ Porch, as the company routes its first flights through LaGuardia Airport, this summer. The party, hosted by the Zagat Survey, ‘Wichcraft, and the Bryant Park Corporation, toasted the opening of the porch, which provides park visitors a place to to stop, sit, and enjoy a break with summer cocktails and destination city-themed sandwiches (the chicken parm proudly represents New York) while trying to brave the summer heat. to see the photos (including one of Bravo's The Real Housewives of New York) click here: http://guestofaguest.com/nyc-events/bryant-park-heats-up-for-southwest-airlines-southwestern-porch-event/
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Planning a trip to New York and looking at flight options? Be sure to consider Southwest Airlines (www.southwest.com), which inaugurated new service on Sunday from Chicagos Midway Airport. The new service offers five daily non-stops to close-in La Guardia Airport, and four of those flights offer easy connections for passengers originating in Minneapolis/St. Paul. to read more, visit: http://www.examiner.com/x-12585-Minneapolis-AirlinesAirport-Examiner~y2009m6d29-Southwests-new-service-to-La-Guardia-offers-a-great-new-option-from-the-Twin-Cities
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Flight Wisdom's blog shares their LGA Southwest experience: Flight #614 was scheduled to depart New York’s LaGuardia Airport to Chicago-Midway Airport at 8:45AM with an arrival time of 10:40AM. Customers lined up in typical Southwest fashion, by boarding letter and number in front of spaced steel columns. The first passenger, holding Boarding Group A, Position 01, was Darrell Johnson, who had purchased a Business Select seat and was connecting in Chicago to Sacramento. to read more, visit: http://blog.flightwisdom.com/2009/06/30/boarding-the-inaugural-southwest-flight/
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Please commence with your offerings to the LCC gods as finally, finally Southwest Airlines has claimed a stake in the crowded New York City airspace. Both arriving and leaving New York-LaGuardia for the first time this last Sunday, SWA made a literal splash as the airport's firetrucks welcomed the inaugural flight with traditional arcs of water. to read more, visit: http://www.jaunted.com/story/2009/6/29/15333/6777/travel/The+Hawk+Has+Landed%3A+Southwest+Claims+Its+LaGuardia+Gate
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By TERRY MAXON tmaxon@dallasnews.com Yes, that was Southwest Airlines Co. chairman and chief executive Gary Kelly outside the New York Stock Exchange early on the morning of June 18, handing out muffins and coffee. That was before he went inside to ring the opening bell on the 38th anniversary of the Dallas-based airline's first flight. to read more, visit: http://www.dallasnews.com/sharedcontent/dws/bus/stories/DN-swside_28bus.ART.State.Edition1.3cfb133.html
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By Matt Molnar Southwest put on quite a show this weekend to mark their momentous entry into the New York City market. Not only were their new New York staff pretty psyched about the new service, the folks in Baltimore and Chicago were pretty excited, too. Here are some of the best shots of the first arrivals and the action in the terminals. to see the photos, click here: http://nycaviation.com/2009/06/28/photo-roundup-southwest-arrives-at-laguardia/
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“New York, New York: a city so wonderful, you have to say it twice” said Bill DeCota, the Director of Aviation for the Port of New York/New Jersey at the press conference on Sunday morning, June 28th at the brand-spanking new Southwest Airlines Ticket Counter at LaGuardia (LGA) . The long-awaited arrival of the low-cost, lotsa LUV airline into the Big Apple was here at last—and with much ado. Festivities had been going on prior to opening day for weeks in the city: NYC street teams handing out Southwest nuts, our CEO Gary Kelly ringing the bell at the New York Stock Exchange, a Southwest Social for our Twitter followers and Facebook friends—not to mention the already raved-about Southwest Porch in Bryant Park. You could say Southwest was ready for New York, but was New York ready for Southwest? The answer was a resounding YES! The ferry flight from Dallas kicked off with a champagne toast from Southwest’s VP of Communication & Strategic Outreach, Linda Rutherford: “Here’s to the LUV finally landing in the LGA!” The view from the plane coming in for landing at LaGuardia might have been the most exciting part all weekend. It’s the perfect shot of the Statue of Liberty, Ellis Island, and that quintessential New York skyline that conjures up so many classic cinematic moments. A swarm of yellow-shirted volunteers (reading “New York’s New Luv”) ran off the plane upon arrival, probably leading many New Yorkers wondering just what these crazy Texans were up to. And like the title of this post says, Southwest may have just one gate for now, but we’re not afraid to use it. With daily nonstops to Baltimore and Chicago, plus connecting service to more than 45 other cities, New Yorkers are now free to move about the country. And what’s a Southwest event without an appearance by one of our many multi-talented Flight Attendants: Mr. David Holmes himself. You might have heard of him—hint: he raps. A lot. And this was no different. David closed the Sunday opening event with a NY-themed rap he’d written just for the occasion. Of course, a little audience participation (a stomp and a clap) plus some Spirit, Jr.’s dancing behind him didn’t hurt either. Several lucky winners from Chicago and Baltimore were treated to a ferry flight into New York from BWI, plus a stay at the Marriott Marquis right on Times Square. A reception was hosted for them on Saturday night, and I overhead one couple proudly proclaiming themselves “Southwest snobs!” So with school out and summer vacation on everyone’s mind, there couldn’t be a better time to catch a Southwest flight to NYC—say, this weekend? And when you’re there, be sure to stop by the Southwest Porch in the southwest corner (of course) of Bryant Park. There you’ll find some tasty SW city-themed sandwiches, courtesy of Tom Colicchio’s ‘wichcraft, not to mention a summer ale—brewed especially for Southwest. But please, save me a pint. I hope to be back in a New York minute. To see photos of SWA in LGA, check out our flickr page!
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You can butter them up with special events or even free beer, but the real way into the heart of New Yorkers is to do something for the city itself, to give people a new space to explore within this trampled metropolis. Thus, Southwest Airlines' new "Southwest Porch" at Bryant Park has taken off with immediate popularity and there's no doubt it will continue to be a crowd pleaser all summer. We stopped by yesterday during Southwest's social media party—where they wanted to meet their NYC followers on Twitter and Facebook fans—and we have to be truthful here: the Porch freaking rocks. It just does. How to explain? to read more, visit: http://www.jaunted.com/story/2009/6/25/23280/0536/travel/Sipping+Summer+Ale+On+NYC%27s+New+Southwest+Porch+at+Bryant+Park
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By Dan Reed, USA TODAY June 26, 2009 Discount king Southwest Airlines (LUV) on Sunday will land in New York, the USA's largest air market — 38 years after it began flying solely within Texas charging fares as low as $9. to read more, visit: http://www.usatoday.com/travel/flights/2009-06-25-new-york-southwest_N.htm
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Hey UTFC --
It is cool that you could visit, and yes, there ARE a lot of neat things around here. Hopefully, you felt at home here, since on any given day, there are plenty of folks wearing burnt orange around our Headquarters!
Happy Flying and Hook 'em!
Kim
UT BBA Long Time Ago 🙂
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SWA, we're soooooo happy to welcome you to MKE! What a great Las Vegas offer!
We look forward to winging our way to Orlando with you next April and all unplanned trips in between. How soon can we book?
Thank you, thank you, thank you! Hey, we'll buy the first bratwurst!
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Southwest Airlines is pleased to announce that its Customer Support and Services and airport Customer Service Employees represented by the International Association of Machinists (IAM) and Aerospace Workers District 142, voted to ratify the tentative, four-year contract both parties reached last month. The new contract is active through October 31, 2012. “Customer Service is in our DNA,” said Mike Van de Ven, Executive Vice President and Chief Operating Officer for Southwest Airlines. “Our hard working Customer Support and Services Representatives in the call centers and our airport Customer Service Agents provide outstanding service each day. I’m also proud of the Negotiating Teams for their nine months of effort and for delivering this contract during challenging economic times.” IAM represents more than 5,300 Southwest Airlines Employees.
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Now that American is conceding its St. Louis hub to Southwest Airlines, do you have any plans to add more flights out of underserved St. Louis, or make it a Southwest hub? Also, as a long time AA gold member in St. Louis, I (and a lot of other AA regulars) am ready to switch to Southwest if you offer just a token inducment to give me a reason to do it now rather than 2 years from now.
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Great news with great introductory fares! Milwaukee you are now free to move about the country come November 1st! As far as I am concerned Southwest has basically covered the country with their nonstop destinations to the six new cities as well as convenient one stop and connecting service. I think Southwest will do just fine in MKE. Thank heaven they added MCI for quick one stop and connecting service west. This is a great day for MKE travelers. I am looking forward to those peanuts and continued low fares. Thanks again Southwest for choosing MKE as your next city added to your route map. With these fares I can afford to fly to all their destinations without breaking the bank.
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It's Southwest Airlines' birthday, but YOU get the gift! In celebration of the airline's 38th birthday, Southwest announced today special DING! fares as low as $38 one-way in select markets.These fares are customized for DING! subscribers and will only beavailable from 9:00 am to 9:00 pm CDT on June 18, 2009. In order to have your cake and eat it too, download DING! here. DING! is Southwest Airlines' downloadable desktop application that delivers discounted fares to a variety of Southwest Airlines destinations. The following are examples of city pairs included in this special $38 one-way fare offer (see Fare Rules below): -- Between New York LaGuardia and Baltimore/Washington for travel July 7 through August 31, 2009 -- Between Los Angeles and the Bay Area (San Francisco, Oakland, and San Jose) for travel July 7 through August 31, 2009 -- Between Philadelphia and Pittsburgh for travel July 7 through August 31, 2009 After 38 years of service, Southwest Airlines, the nation's leading low-fare carrier, continues to differentiate itself from other airlines - offering a reliable product with exemplary Customer Service. Southwest Airlines is the most productive airline in the sky and offers Customers a comfortable traveling experience. Southwest offers all premium leather seats and plenty of legroom with a young all-Boeing 737 fleet. Southwest Airlines (NYSE: LUV) currently serves 65 cities in 33 states. Based in Dallas, Southwest currently operates more than 3,300 flights a day and has more than 35,000 Employees systemwide. FARE RULES The fares are available for purchase through the DING! application only. Travel dates for DING! fares other than those listed above will vary and are included in the specific DING! offers. Fares are available one-way. Seats are limited. Fares do not include a federal segment tax of $3.60 per takeoff and landing. Fares do not include airport-assessed passenger facility charges (PFC) of up to $9.00 and U.S. government-imposed September 11th Security Fee of up to $5.00 one-way. Fares are subject to change until ticketed. Tickets are nonrefundable but may be applied toward the purchase of future travel on Southwest Airlines. Fares are valid on Southwest-operated published, scheduled service only and are not available through the Group Desk. Any change in itinerary may result in an increase in fare.
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Rob Mark of www.jetwhine.com was just named the 2009 Aerospace Journalist of the Year in the business aviation category, for an article called "Defending Your Business Jet," in Business Jet Traveler magazine. Congratulations, Rob! to read the article, please visit: http://www.bjtonline.com/special-reports/s/article/defending-your-business-jet-1980.html
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Paula Berg, Manager of Emerging Media at Southwest Airlines, joins Max and Dan for a discussion of how Southwest communicates with its customers through participation in new media. to listen, visit: http://ia301538.us.archive.org/0/items/AirplaneGeeksPodcast-Episode52-SouthwestAndEmergingMedia/AirplaneGeeks-Episode52-Southw.mp3 Follow the Airplane Geeks on Twitter at @AirplaneGeeks
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I was very impressed with the way they set up the Southwest restaurant area, it was very inviting to the public, however the outer portion of the area has cushioned lounge chairs which has now been taken over by street bums, they lay on these cushions and sleep without a care in the world, I do understand that it is open to the public, I just thought it to be turn off, as I wouldnt want to sit on these lounges after they are on them, they harbor bed bugs, etc..... and the lounge chairs are filthy. It does not compliment the Southwest Idea.
NY Resident
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The Triangle area is a wonderful place. I spent some time working at RDU and really enjoyed going to the Durham Bulls Minor League Baseball games. I worked at MSY before Hurricane Katrina struck New Orleans. With no work available at MSY I took a transfer to SMF. I really liked Sacramento, Ca but could not affford a home in that region. After spending more than a year at SMF I transferred to RDU and put my home up for sale in New Orleans. Unfortunately my home would not sell and I had to transfer back to MSY on the last recall for Southwest. It was two long years of seperation from my wife and son so the decision was made to return. We really would have liked to start a knew life in the Triangle area. It just did not work. If your looking for a great place to live, work, and have your kids in school I would say look into the triangle area of North Carolina. Raleigh, Durham, and Chapel Hill have alot to offer.
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Great news about the merger with Air Tran. Now SWA will be flying into Flint MI.
Air Tran only flew to Atlanta or several FL cities from Flint. I hope SWA sees the advantage to add either Midway or Milwaukee, so we can reach western states from Flint without going thru DTW. We LUV SWA.
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Not sure why LUV has picked this buzz approach when they don't even offer meals.......to me they would be better off purchasing 1000 street vending carts, brand them, and offer free warm nuts to commuters.
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What’s better than earning a free ticket through Southwest Airlines’ frequent flyer program, Rapid Rewards? Earning 12 free Rapid Rewards Award tickets for you and a friend! The Southwest Airlines Rapid Rewards program is holding “Partnerpalooza” June 15 through September 15, 2009. Rapid Rewards Members who make a purchase with any Rapid Rewards Preferred Partners will have the chance to win prizes including free travel and Companion Pass for one year as well as A-List status for one year! Rapid Rewards Members will also have the chance to play an Instant-Win game daily to win prizes from some Rapid Rewards Preferred Partners. For a complete list of special Partnerpalooza offers, visit: www.southwest.com/partnerpalooza. To view a blog post on Partnerpalooza, visit: www.blogsouthwest.com/blog/southwest-airlines-partnerpalooza. “We’re kicking off Partnerpalooza because we wanted to show our valued Customers how grateful we are for their business,” said Ryan Green, Southwest’s Director of Customer Loyalty. “We’re giving away free airline tickets through our sweepstakes, and our Preferred Partners are sponsoring great deals, making it easier and more affordable for our Customers to travel this summer.” Earning entries into the Partnerpalooza sweepstakes is easy. Current Rapid Rewards Members who register for the promotion, then make a purchase with any Rapid Rewards Preferred Partner using their Rapid Rewards Credit Card from Chase during the promotional period will earn two entries into the sweepstakes. Don’t have a Rapid Rewards Credit Card yet? Don’t worry—simply register for the promotion, then apply and get approved for the Rapid Rewards Credit Card from Chase during the promotional period and receive four sweepstakes entries! Rapid Rewards Members who make a purchase from any of our Rapid Rewards Preferred Partners using any other form of payment other than the Rapid Rewards card by Chase earn one sweepstakes entry. Rapid Rewards Dining Program Members also earn one entry into the sweepstakes. By signing up for the Rapid Rewards Dining Program during the promotional period, Members also can earn one entry into the sweepstakes. Not only can Rapid Rewards Members earn prizes during Partnerpalooza, they also can get great deals with many of Southwest’s Preferred Partners. For example, Rapid Rewards Members receive six times the Rapid Rewards credits at six Hyatt brands worldwide with a minimum two-night stay (offer expires Aug. 31, 2009). Members can also save up to 40 percent, plus earn Double Rapid Rewards credit, on rentals of three or more days at Avis Rent A Car. In addition to the 42 instant win prizes and the sweepstakes grand prize of 12 Rapid Rewards Award Tickets and a Rapid Rewards Companion Pass for one year, sweepstakes entrants are also eligible to win the first prize of six Rapid Rewards Award Tickets and a Rapid Rewards Companion Pass for one year, or the second prize of two Rapid Rewards Award Tickets and Rapid Rewards A-List status for one year. About Rapid Rewards Rapid Rewards Members earn credits by flying or using the frequent flyer program’s Preferred Partners. It takes just eight roundtrips to qualify for an Award, but Members can accelerate their earnings by using the Southwest Airlines Rapid Rewards Credit Card, doing business with any of the airline’s other Preferred Partners, or by purchasing Southwest’s Business Select fares when flying. Plus, once it’s earned, the Southwest Airlines Award may be transferred by the Member to anyone he/she chooses. The Award is free but subject to the U.S. government September 11th Security Fee of up to $10 roundtrip.
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You are most definitely out of touch and just downright wrong.
Marriott customer service is abhorent, as witnessed by my daughter in Lubbock, Texas, Marriott Residence Inn of 28 Jun 09. She had a confirmed reservation for Thursday through Sunday evenings and when she was finished participating in the Buffalo Springs Ironman, she returned to the Residence Inn an could not get into her room or secure her belongings.
She had to deal with a 'kollege edukated' desk clerk who didn't have sense enough to pour pis out of a boot with the instructions written on the heel. After the housekeeper suggested that the brain surgeon clerk call the GM she was finally allowed into the room.
NO Marriott properties for anyone unless they want total incompetence.
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by Lisa Haneberg Interesting and "real" chat about the importance and impact of putting employees first. to watch the video, please visit: http://managementcentral.ning.com/video/from-legal-secretary-to
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This is funny to me. I don't know how you keep your stats, but the "Blame it on the weather " slogan I heard on my last trip on Southwest was used all night long. Because there are very few nonstop flights available anymore, the "Blame it on the weather" slogan can be used by your airline in almost every case of a delayed flight, because inevitably, somewhere in the United States, the weather is impacting a flight. Therefore, the domino effect comes in to play, as one delayed flight impacts another and another and...well, you get my point. After waiting 5 additional hours at BWI, I was finally on a flight to Las Vegas. When I arrived at Las Vegas at 1:45am, I asked what the plan was for passengers who were rebooked on a 6:25am flight to Ontario. The response from the Southwest rep was "Your flight is 5 hours from now, you can hang out in the airport"; This is unusual rudeness from a Southwest rep. If he would have started out with "I'm so sorry for the delayed flight; we can offer you a discount voucher to an area hotel, and there is a shuttle available to take you and you can find it at...", I would have felt much better. Also, I would have felt better if I had been given an option to actually stay in a hotel in Baltimore and try a different flight out the next morning; but the only option I was given out of BWI was a red-eye flight
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06-11-2009
02:41 PM
34 Loves
Who is Sr. Destino? Sr. Destino is Southwest Airlines, the ultimate travel companion who will not let you miss the great things in life, like the important business deal or your family vacation. Of course, Southwest provides dependable and affordable, worry-free travel to give everyone the freedom to go where they want to go, even in challenging times. This is the concept behind Sr. Destino, the new Spanish summer ad campaign running on Univision, Telemundo, Azteca, Galavision, CNN Español, ESPN Sports, national Hispanic radio stations, and internet portals like Univision.com. The concept and ad production was created by Dieste, the Dallas-based Hispanic ad agency. Dieste, named best multicultural agency by AdAge, has been Southwest’s Hispanic agency for more than ten years.
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Everyone knows the phrase "when pigs fly," but how about killer whales? Southwest Airlines recently celebrated the opening of the new Manta Ride at SeaWorld, and as the official airline of the aquatic amusement park, they flew in with "Shamu One," one of their 737s painted up with the whale livery. to read more, and to see some penguins, click here: http://www.jaunted.com/story/2009/6/10/20579/2638/travel/Eep!+Southwest+Has+Penguins+On+A+Plane!
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