Hi @ancarro,
It sounds like there were at least a couple things going on here, the first being a Customer Service issue. Based on what you've written, I think we may have missed an opportunity to offer the Southwest Hospitality for which we're truly known. Regardless of the regulations surrounding the event, I think it goes without saying that nobody appreciates being ignored or having instructions shouted at them from afar. I'm truly sorry that was your experience.
Flight Attendants are not required to lift or move bags around on the plane, and this is for their Safety. Our Flight Attendants have no way of knowing what is inside a bag or how heavy it is, and because their primary responsibility is ensuring the Safety of our Customers, they need to avoid situations that could potentially cause an injury.
That said, I hope you'll come back and allow us to serve you again in the future. I'm confident we can provide a more pleasant experience than this one.
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