It sounds like there were at least a couple things going on here, the first being a Customer Service issue. Based on what you've written, I think we may have missed an opportunity to offer the Southwest Hospitality for which we're truly known. Regardless of the regulations surrounding the event, I think it goes without saying that nobody appreciates being ignored or having instructions shouted at them from afar. I'm truly sorry that was your experience.
Flight Attendants are not required to lift or move bags around on the plane, and this is for their Safety. Our Flight Attendants have no way of knowing what is inside a bag or how heavy it is, and because their primary responsibility is ensuring the Safety of our Customers, they need to avoid situations that could potentially cause an injury.
That said, I hope you'll come back and allow us to serve you again in the future. I'm confident we can provide a more pleasant experience than this one.
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WN got the reputation of being a low cost carrier when they were able to keep fares artificially low by hedging fuel contracts. Unfortunately most flyers aren’t bright enough to understand the concept and shop for the lowest fare with zero comprehension of how fare structures and corporate profitability and accountability to shareholders actually works. If you only care about the cheapest ticket, and find a lower price on another carrier, book on the other carrier. And for the person complaining about high ticket prices in March, it’s called profitability. Last time I looked, WN is not a charity.
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