I also very much dislike the front and back boarding system, as I find it hugely at odds with Southwest's numerical boarding process. It can absolutely devalue the positions assigned through Business Select, A-List, Upgraded Boarding and Early-Bird Check-In purchases. Southwest utilizes it as a way to decrease the time needed for turning the plane and help control on-time statistics. Luckily it's not used in too many places -- but I feel for you if one of those places happens to be your home airport. I'd suggest, for what it's worth, you make your comments known to Southwest directly via any of the Contact Us methods shown below. (This is primarily a customer-to-customer forum.)
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I have experienced flight attendants requesting for passengers to allow those with a close connection to get off first. It always creates a bit of a mess (but it has come to my rescue more than once).
I have to imagine that asking preboarders to wait seated would create a real mess. And it would be almost impossible to track.
You never know what invisible disabilities or challenges a person has...
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05-07-2018
11:48 AM
Unfortunately, it's not working again (reportedly due to a recent change to the new booking system). You'll need to call and have it added manually. Hopefully it will be fixed soon.
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